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Metro Ford of OKC - Service Center
Oklahoma City , OK
908 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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908 Reviews of Metro Ford of OKC - Service Center
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August 25, 2021
unnecessary repairs done before the actual problem was addressed. Being texted is fine but when you want to talk to the person it is difficult to get a hold of them. addressed. Being texted is fine but when you want to talk to the person it is difficult to get a hold of them. More
by shereena.m
Verified CustomerEmployees Worked With
Cecily Munn
August 25, 2021
Staff was very friendly and courteous. My issue was I brought my truck in for an oil change as part of the free oil changes for life when I bought the truck. I waited 2.5 hours for an oil change because brought my truck in for an oil change as part of the free oil changes for life when I bought the truck. I waited 2.5 hours for an oil change because they didn’t have any Mobile1 oil in stock, despite me having an appointment and stating the oil I wanted at the time I made the appointment. That was frustrating because I had a busy schedule that day. If it wasn’t for that I would have given them 5 stars. More
by m_johnston28
August 24, 2021
Put different oil then I normally use, said that nothing came up in there system yet any other dealers I have went to it Hello anybody my info didn’t matter if it was a new location or not & also didn’t tip came up in there system yet any other dealers I have went to it Hello anybody my info didn’t matter if it was a new location or not & also didn’t tip off any fluids More
by gwen.c092
Employees Worked With
Don’t remember the lady’s name
August 22, 2021
Well, first they did extra services that I didn’t want or ask for. I have metro service agreement and they were only supposed to do what was covered by that. Then I had a recall on my Roush truck. I have own ask for. I have metro service agreement and they were only supposed to do what was covered by that. Then I had a recall on my Roush truck. I have owned multiple Roush vehicles and this dealership is just not up to par as say, five star Ford in Dallas. They made a copy first time I came in and told me we could get that fixed when I came in for my first oil change. Well when I came in the first person said no problem. When I picked up my truck they did stuff I didn’t ask for like a fuel treatment but didn’t fix the recall part. The lady that helped me at the end was very frustrated being this all just fell in her lap and she didn’t know what was going on. She made a copy and told me she would call me. It’s been two weeks now and I still haven’t heard back from her. This dealership and service dept has been a let down!!! More
by jeffstroberg
Employees Worked With
August 19, 2021
The receptionist Sarah should be mentioned and acknowledged with a five star rating! Cicily knows exactly what she is doing and her customer service far surpassed any of your service writers whil acknowledged with a five star rating! Cicily knows exactly what she is doing and her customer service far surpassed any of your service writers while I was there! More
by murdocklaw27
Employees Worked With
Cecily Munn
August 17, 2021
I have used this service for 7 or 8 years. It is not as good as it once was. I am unhappy with the employees and the quality of the work. May not use again. I find them very difficult to communicate with. good as it once was. I am unhappy with the employees and the quality of the work. May not use again. I find them very difficult to communicate with. Requires multiple phone calls to find out about your vehicle. The employee I dealt with this time was downright rude. I also suspect that my problem was as simple as adding some coolant, but ballooned into a much larger bill. More
by NELDA
Employees Worked With
Cecily Munn
August 16, 2021
I’ve been taking my F150 to theses guys for the past 40,000 miles. I Always get great service and the service advisors are Friendly and knowledgeable. 40,000 miles. I Always get great service and the service advisors are Friendly and knowledgeable. More
by superbgdaveok
Employees Worked With
August 16, 2021
Great place to purchase and to service all your vehicle needs. Have been to a few other dealers in the past but this dealership is by far the best I’ve found. needs. Have been to a few other dealers in the past but this dealership is by far the best I’ve found. More
by SPARRISH2813
Employees Worked With
Other Employees :
Kevin Steffensen, Christopher Rutledge, Cecily Munn, Dustin Crank
August 16, 2021
Customer Rep was very friendly and knowledgeable. Work was completed in a timely manner. Waiting room and bathroom were clean. Service was excellent. Looking forward to my next visit. was completed in a timely manner. Waiting room and bathroom were clean. Service was excellent. Looking forward to my next visit. More
by MHAGOOD
Employees Worked With
Cecily Munn
August 14, 2021
Had a great experience. I would highly recommend them. Did a great job, kept me informed along the way. My vehicle was ready when they said it would be. Denise was great Did a great job, kept me informed along the way. My vehicle was ready when they said it would be. Denise was great More
by Tim
Employees Worked With
