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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
907 Reviews

907 Reviews of Metro Ford of OKC - Service Center

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July 19, 2021

I don’t see the name of the person who helped me on the survey but her name was Courtney and she was extremely helpful. I was in OKC on vacation and my Expedition died while I was driving it. She was ver More

by DEANNAVICKZUMBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney
July 19, 2021

I don't mind submitting a quick survey...yes and no answers...but I don't like being pressured to write a review to "complete" a survey. So...this completes my 25 words. More

by mjperryman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Unrein, Kevin Steffensen, Christopher Rutledge, Daniel Ybarra
July 16, 2021

Service was good but the mechanics left oil all over my carpet on the drivers side. They need to put a piece of plastic or paper so it doesn't get stained. More

by yadirabriones76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, we pride ourselves on providing the best experience to each of our customers. We are terribly sorry you did not have a good experience. If there is anything we can do to make it right, please give us a call at (405) 766-7814.

July 16, 2021

Service advisor was very helpful and provided updates with the vehicle in a timely manner. Maintainence was quick without a scheduled appointment. There were greasy palm prints on the driver door More

by JWill4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
July 15, 2021

Overall service experience was excellent solely due to Denise getting me out the door without any out of pocket expense. The minus one star is to show my displeasure for not being provided a courtesy veh More

by ROBERT@ES-LLC.NET
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

Denise was very helpful throughout the repair process. Great communication with frequent updates. She was always timely with answering my questions and providing information and options. More

by sthomas14
Customer Service
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

We were having trouble with a new car we purchased. They fixed everything right away. I’m so happy we chose to do business at metro Ford. More

by rachell.d.moore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Lester
July 12, 2021

Always great customer service for automotive repairs and maintenance! Justin Payne, Jack and Richard always go above and beyond for their customers. Great work and time efficient More

by Fleet Shop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Unrein
July 12, 2021

The salesman was not very helpful after the sale always tried to put the situation of responsibility off on others when it came to the we owes on the new truck not very knowledgeable when it comes to the o More

by donmcneal69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel Tucker, Jason Hollingsworth
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, Don. Thank you for providing candid feedback and making us aware of this issue. I apologize that your expectations were not met and sincerely apologize for the level of service that you received. At our dealership we set high standards for ourselves and fellow team members, and feedback like yours helps us to continue improving. Please do not hesitate to contact us at (405) 766-7814 so we can speak with you in more detail about your visit.

July 10, 2021

Service advisor was excellent. Service was performed quickly and efficiently. Parts had to be ordered for repair and Courtney helped to get them in quickly. More

by MONTYWALLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
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