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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
908 Reviews

908 Reviews of Metro Ford of OKC - Service Center

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July 10, 2021

Service advisor was excellent. Service was performed quickly and efficiently. Parts had to be ordered for repair and Courtney helped to get them in quickly. More

by MONTYWALLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
July 09, 2021

Don’t honor recalls , then they tried to over charge me on a part that’s on recall with my same year, make, and model. More

by WILL.TURNER16
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, Will. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we will resolve this issue immediately. We set high standards for ourselves and our team members, and feedback like this will help us to improve. If you would like to discuss this issue further, please contact us at (405) 766-7814.

July 08, 2021

Excellent customer service to say the least. They worked with me on my time schedule. They were great at responding to me any time I needed. Also awesome work, car runs like new. More

by derek.taylor.1994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2021

Friendly faces and Awesome world class service will be coming back for all of my scheduled maintenance from now on! Could not be more happy! More

by andrewhollingsworth1395
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Unrein, Kevin Steffensen, Courtney Lester, Christopher Rutledge, Daniel Ybarra
July 07, 2021

My appointment was easy to schedule online. The service dept staff was friendly and knowledgeable. I was in and out for my regular oil change quickly. More

by Suzanne R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
July 07, 2021

Technician doesn’t reset the oil life announcement when he change my truck oil. And then if you return to see if they can help take another our. More

by duck081171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, your happiness is our number one priority, and this is not the standard we strive for here at Metro Ford of OKC. Thank you for taking the time to give us your feedback. We would like the opportunity to make this right. Please give us a call at (405) 766-7814.

July 06, 2021

I bought two vehicles from them. The first I had some problems trying to buy it. There was one person who stay late so that and fix the problem before I got there all I had to do was sign the new loan pa More

by jdfson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember name, but she was very nice and keep me informed of what was happening to my vehicle
July 01, 2021

Great Service!!! Did not get pushy trying sell service that was not need. Explain everything in manner that could be understood. Will be Back !!!!1 More

by BILLR3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

Metro Ford was great. My Service Advisor Denise was friendly, offered recommended services, and checked on me while I waited for my vehicle. I will bring my vehicle back in the future. More

by nickaspinwall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2021 -

Metro Ford of OKC responded

Hi, Nick! We are glad that you enjoyed interacting with the Metro Ford of OKC team. We look forward to seeing you in the future!

June 30, 2021

Because of Metro Ford's screw up I have to be INCONVENIENCED and bring my car back in to the shop to fix their mistake. More

by CTHOMAS75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lois Quintero
Jul 02, 2021 -

Metro Ford of OKC responded

Hello, we are very sorry to hear that you had such a bad experience with us. Your type of experience is not typical at our dealership. If there is anything we can do to make it right, please give us a call at (405) 766-7814.

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