Metro Ford of OKC - Service Center

Compable service place and good service on my 2020 f250 truck due change ojls and filter, Service guys keep me post if any thing wrong. So far all good. truck due change ojls and filter, Service guys keep me post if any thing wrong. So far all good. More

Took forever to be fixed and of course almost “nothing” was covered on the extended warranty we purchased. Completely a disaster from start to finish. was covered on the extended warranty we purchased. Completely a disaster from start to finish. More

I have not been there for a new car. Already filled out service review. If I am not satisfied with any experience, Metro will know before I leave or next day. Quit sending these to me service review. If I am not satisfied with any experience, Metro will know before I leave or next day. Quit sending these to me More

My "two" hour tire rotation and oil change turned into a 5 hour event. Then the shuttle forgot to pick me up when it was done, ouch. Forcing me to come the next day using up my lunch break, double ouch. I d 5 hour event. Then the shuttle forgot to pick me up when it was done, ouch. Forcing me to come the next day using up my lunch break, double ouch. I dropped it off at 11 a.m. and did not get it back till 11:30 a.m. the next day. Did not receive a single apology or real explanation for why it took so long. Friendly people, but ill try one of the other Ford dealerships next time. More

I've always had good service at this dealership. They are efficient and very courteous. The driver is very accommodating and courteous. Overall I would the service department. efficient and very courteous. The driver is very accommodating and courteous. Overall I would the service department. More

Always great service from the front to the back of the dealership. I will always bring my vehicle here, no matter what model it is dealership. I will always bring my vehicle here, no matter what model it is More

Vehicle exhibiting symptoms of lifter failure daily. Left with service department for several weeks. They were finally able to “replicate” the symptom, but stated it was normal. Sorry, but a 5L gas engine sh with service department for several weeks. They were finally able to “replicate” the symptom, but stated it was normal. Sorry, but a 5L gas engine shouldn’t sound like an old diesel. Even if sporadically. More

This was the worst experience that I have ever had at any service department. I will never return to Metro and have been very vocal to people I know to let them know my experience and they have now decided service department. I will never return to Metro and have been very vocal to people I know to let them know my experience and they have now decided to never return as well. My vehicle sat in their parking lot for two and a half weeks before they even looked at it and then my service quote was over $9,000. I was able to get the work done at another place for around $2,800! Metro said I needed to replace parts that had been replaced within the last 6 months. I don't know if they just have the general attitude to just replace the entire system (i.e. the front end or DEF system) but they certainly didn't spend any time trying to figure out what exactly needed to be replaced. I am certain that if I took it in to get the oil changed they would just tell me I needed to put in a new engine just because that is they way they do things. Seems the common attitude is "replace it all"!!! I will continue to tell people about my experience and will never even give Metro a second glance the next time that I need to buy a new vehicle or need service work. More

Had a "customer caused" problem with my dash goin blank. Proved to be a badly installed PA system by the previous owner. Metro Tech's found a slightly disconnected DSM connector. They only charged me the "s Proved to be a badly installed PA system by the previous owner. Metro Tech's found a slightly disconnected DSM connector. They only charged me the "standard" diagnostic fee and $16 for the work. They could have fleeced me and they were perfect!!!!!!! More

Will never use their service department again. I will go out OKC to a different dealer for service. Lied about what was wrong with my truck. Different dealer fixed my truck. out OKC to a different dealer for service. Lied about what was wrong with my truck. Different dealer fixed my truck. More