Metro Honda

Stay away from this place! !!! My worst experience ever!!! Come here at your own risk if you don't value your time or money. I made an appointment for my test drive. They made !!! My worst experience ever!!! Come here at your own risk if you don't value your time or money. I made an appointment for my test drive. They made me wait for like an hour. What's the point of an appointment when they can't follow the schedule. When I was about to leave, their salesman came out and started telling how busy they're and continued explaining about a special deal. I told him I need a black Honda Pilot EX-L 8 seater version (bench seat in 2nd row). He showed me if I'm interested to see the 7 seater version in black color. I specifically told him that I'm not interested in the 7 seater. He said he's going to place an order as they don't have it with them (Black & 8 seater version). He also said I can back out of the deal in 3 days if I don't like it. The paper for financing started and it took like 4 hours for everything to finish. I felt the salesman was deliberately delaying things. All of a sudden he brought a black Honda pilot and parked it outside. Their website showed a 8 seater version in Silver color. When asked about this he said they made a mistake in their website about the color. I did not get a test drive as well. When asked about it he would not let me test drive without a car insurance (what was that about!! I have been to other dealerships and they never asked me car insurance for test drive). Almost everyone left the dealership except me. After the down payment was done, the dealer gave me one key. When asked about the second key, he said he don't have it at the moment and will give me in few days (It's been a month and I didn't get the second key yet). When I looked at the vehicle it's the 7 seater!!!! The salesman told me he can arrange for the middle seat in the second row. I told the him I could not take the vehicle and left it in a parking lot next to the dealership. I found out that night the version he gave me was indeed the 7 seater and not what he claims. Either he don't have any knowledge about the car he sold or he's deliberately doing these on purpose to scam me. I have been visiting the dealership whenever I get time to get the 8 seater version, they are not properly answering my questions. At this point I feel like they're cheating. I was told I could trade in the vehicle for the 8 seater but I would loose like $10,000. Did I even asked for the 7 seater??? It's not about helping the customer, more like they're helping themselves. I wanted the 8 seater for my newborn as it's safer to use the middle seat in the second row accompanied by adults next to the newborn. Now I'm left with a car I specifically said "No" to. I was checking this with other salesman/saleswoman in the dealership about this. Everyone I talked to said the salesman should never have sold me this. Regret coming here, wasted my time here, more importantly getting scammed. More

Raychiel helpful and knowledgeable about your products. Very accommodating and will do everything to meet your needs in getting a car. May God bless her more, to God be the glory! Very accommodating and will do everything to meet your needs in getting a car. May God bless her more, to God be the glory! More

Metro Honda helped me out a lot and Genaro gave me the best advice and service thank you best advice and service thank you More

Thank you Deidre for working with us and help make it possible for us to get a new car! possible for us to get a new car! More

Very professional and helpful. She helped me through the whole process. Couldn’t have picked a better rep than her. She knows what she’s doing and will help you with anything. She helped me through the whole process. Couldn’t have picked a better rep than her. She knows what she’s doing and will help you with anything. More

Very professional. Assisted me from start to finish. She made a comprehensive interview of my needs and my financial limits and the various option.she given me to choic Assisted me from start to finish. She made a comprehensive interview of my needs and my financial limits and the various option.she given me to choice the base model or the various trim available. And end up buying a trim high and within my budget. She is in constant contact to follow up on post sale service . She is really an asset to Metro Honda Jersey City. More

I would highly recommend Raychiel Lopez. She’s very friendly and helpful throughout the process. She did a great job on giving me a good deal that I wanted. She’s very friendly and helpful throughout the process. She did a great job on giving me a good deal that I wanted. More

The crv is awesome thank you for great deal Genaro we really appreicate the effort you put into helping us out really appreicate the effort you put into helping us out More

She friendly and caring approach made the process very easy for me. I’ll definitely recommend your services to my friends. Thank you again. easy for me. I’ll definitely recommend your services to my friends. Thank you again. More

She so friendly and accommodating. She’s excellent in dealing with clients. I love her and I will recommend her with my friends. She’s excellent in dealing with clients. I love her and I will recommend her with my friends. More