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Metro Lexus

Cleveland, OH

4.9
3,143 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,143 reviews

March 08, 2022

We had a wonderful time experience buying our new vehicle with Lisa. We highly recommend her. More

by Kathy_L_Gill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Cales
Mar 08, 2022 -

Metro Lexus responded

Hi Kathy - Congratulations on your new car! We are thrilled that Lisa and the team gave you such a positive, successful purchase experience. Thank you for taking your business to Metro Lexus!

March 07, 2022

Friendly, exceptional insights, open communication and focus on product and not the bottom line. Ryan was helpful, excited to find the right choice for my family and a pleasure to work with. More

by Mark Ghosh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Metro Lexus responded

Mark, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Ryan and the Metro Lexus team. We are wishing you and your family safe travels and hope to see you back again down the road!

March 06, 2022

The entire process of selecting the right model to meet my needs to purchasing and follow up was seamless and thorough. Terry was honest and I never felt any pressure to buy my vehicle from her. After I pu More

by Dmgudaitis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Mar 07, 2022 -

Metro Lexus responded

Thank you for the great review! It is our goal to deliver a seamless purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with Terry and Skylar. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Metro Lexus!

March 06, 2022

Jeff has always been helpful when it comes to servicing my car. I never have to worry when He is helping! More

by Ryee954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Tyndall
Mar 07, 2022 -

Metro Lexus responded

Thank you for your kind review about Jeff! We are delighted that you can depend on him to keep you safe out on the roads. All of us at Metro Lexus appreciate your support!

March 05, 2022

Rami was reliable and resourceful during a difficult time for me to find a car. He didn't push. (a very big asset for me). I would/could recommend him and Metro Lexus to anyone who is looking for a great car More

by mellie.linderman
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Mar 07, 2022 -

Metro Lexus responded

Mellie, thank you for taking the time to review us! We are thrilled to hear that Rami delivered such a successful purchase experience. We will be sure to pass on the kind feedback to him. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Metro Lexus!

March 05, 2022

This is our second purchase from MetroLexus and both experiences have been professional. Abed Darwish was knowledgeable and made himself available for questions. I would recommend Abed and MetroLexus More

by Chuff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar
Mar 07, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Abed and the Metro Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

March 03, 2022

Ryan was very helpful throughout the entire experience. He was able to answer all of our questions and make us feel very comfortable throughout the buying process the whole time. More

by chase.moretti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Metro Lexus responded

It's wonderful to hear that Ryan was such an asset throughout the entire car-buying experience, Chase! Thank you for the fantastic review and for taking the time to reflect - the entire Metro Lexus team appreciates it! Enjoy your car!

March 02, 2022

I wanted to share my experience at Metro Lexus. Tori was my sales person..I couldn’t be more thankful for her dedication and all her help thank you again Tori!! You rock🤗 More

by Sue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Metro Lexus responded

Thank you for enthusiastically giving Tori a shoutout! We're delighted your buying experience went off without a hitch all thanks to her. Enjoy the new ride, Sue! - Metro Lexus

March 02, 2022

Tori ( Sales Rep ) & Dave ( Finance Manager ) both assisted me in purchasing a stunning Lexus RX350 - simply beautiful vehicle, excellent service, treated me kindly and went above and beyond in their More

by emailadria
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Metro Lexus responded

Thank you for the review! We're glad that Dave and Tori were especially helpful in the purchase of your Lexus RX350, congrats, and thanks for choosing Metro Lexus. We'll let them know they're appreciated. See you next time!

March 02, 2022

Tori was great to work with! She took all of my requests - which was a lot and found me the perfect car and within my budget! She provided exceptional service! More

by nwmcclain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denae Jones
Mar 02, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Tori and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

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