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Metro Lexus

Cleveland, OH

4.9
3,115 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,115 reviews

April 17, 2025

Thanks to Colin for his service, my replacement from NX350 to RX350 went very smoothly! It is very worthy of respect and praise to make efforts for this. More

by heidi130714
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Klein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Metro Lexus responded

We're delighted to hear that Colin made your transition from the Lexus NX 350 to Lexus RX 350 smooth here at Metro Lexus. Thank you for recognizing his efforts and sharing this positive feedback!

April 17, 2025

Colin was very patient and helpful waiting on me to make a decision on what vehicle I wanted. He was not pushy at all and gave me the time I needed to make the right choice for me. I truly appreciate all More

by Kpapas1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Metro Lexus responded

We're delighted to hear that Colin provided a patient and supportive experience at Metro Lexus. It's wonderful knowing you felt comfortable making the right choice for your vehicle. Thank you for sharing your positive feedback!

April 15, 2025

Very Responsive and accommodating. They truly embody the values of a luxury dealership by making each interaction feel catered to you. More

by Brad S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Metro Lexus responded

Brad, we're so glad you felt well taken care of at Metro Lexus. Our team strives to provide a personalized experience for every guest. Thank you for sharing your feedback!

April 15, 2025

We felt very confident in our purchase decisions with Tori as our salesperson. She is knowledgeable, accessible, patient with our questions and genuinely a nice person. We love our car and we are very More

by lmstephan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Metro Lexus responded

Thank you for sharing your experience with Tori and the Metro Lexus team! We're glad her expertise and patience made your car-buying journey a positive one. Enjoy every moment in your new vehicle!

April 14, 2025

Colin is an excellent & very attentive Salesperson. He was very communicative and was sure to address any concerns I may have had. My experience at the MetroLexus Dealership is always superb! More

by romalynda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Lexus responded

We're delighted to hear that Colin provided you with such attentive service at Metro Lexus. Thank you for sharing your experience and kind words!

April 14, 2025

The moment you walk in the door, you are greeted and welcomed to the dealership. As a customer, I always feel that I am appreciated and always treated well. I am a repeat customer, and have never had a More

by Angela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : As a repeat customer, I have come to know many of the staff and they all take time to educate me about my vehicle, explain my options and make sure I am satisfied with whatever service they provided. Christian is AMAZING!!!!!
Apr 14, 2025 -

Metro Lexus responded

Angela, thank you for being a loyal customer and sharing your positive experiences with us at Metro Lexus! We're delighted to hear that Christian has consistently provided excellent service. Enjoy your new vehicle, and we look forward to seeing you again!

April 13, 2025

Saw the Bmw x3 well priced. We have purchased near 10 cars at dealers and this was by far the easiest and friendliest transaction at a dealer my wife and I have ever had thanks More

by Ehrbarm23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Kucharewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Lexus responded

We're happy to hear that Simon made your experience at Metro Lexus the easiest and friendliest yet! Thank you for choosing us, and enjoy your BMW X3!

April 12, 2025

Metro Lexus is a great dealership. Great service, knowledgeable employees. Beautiful and clean facilities. Overall just great customer service! Seth Collins was our sales associate and More

by Stan S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tysean Yorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Lexus responded

Stan, thank you for the wonderful feedback! We're delighted to hear that Seth and our team at Metro Lexus provided such a positive experience. We appreciate your support and hope to see you again soon!

April 11, 2025

Sam explained about the car details well and answered all the questions I had .He is very nice to work with. More

by cmayil
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Lexus responded

We're delighted to hear that Sam provided you with all the information and assistance needed at Metro Lexus. Thank you for sharing your positive experience!

April 11, 2025

Always get my service done at metro Lexus because I trust them. Terry in sales is very knowledgeable about the cars they sale. When I was at the dealership last month we talked about getting a new car. I de More

by kaneed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Metro Lexus responded

Kaneed, thank you for your trust in Metro Lexus and Terry's expertise! We're glad to hear about your positive experiences with us. Looking forward to assisting you when you're ready for that new Lexus!