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Metro Lexus
Cleveland, OH
3,201 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,201 reviews
December 12, 2023
Abed was so helpful, I had a great experience! Kind and very professional, and I’m very happy with my car! Kind and very professional, and I’m very happy with my car! More
by Nancy
December 12, 2023
Terry Ramey was great. She went above and beyond to make sure we get the car that we want for our son. She was very helpful and she answered our calls and addressed our con She went above and beyond to make sure we get the car that we want for our son. She was very helpful and she answered our calls and addressed our concerns. she always met us with a big smile and guided us through the dealership. We would highly recommend her. More
by Nadiachammas
Employees Worked With
December 12, 2023
Terry was awesome very professional she was attentive to my needs. She knew a great deal about the vehicles. She helped me when I got a nail in my tire. She really cares about the Lexus vehicle that she sel my needs. She knew a great deal about the vehicles. She helped me when I got a nail in my tire. She really cares about the Lexus vehicle that she sells. She listened to me when I came in I told her my dad had just died. She was so compassionate and just listened to me. She wasn’t like the average salesperson who only wants a commission. She truly cares and she deserves a big raise. I recommend Terry she is great and a people person. More
by Donisecarter
December 11, 2023
This dealership has become my family. No one is a number at Metro Lexus. At least I don’t feel like a number. The staff is welcoming, approachable, friendly, kind, respectful, knowledgeab No one is a number at Metro Lexus. At least I don’t feel like a number. The staff is welcoming, approachable, friendly, kind, respectful, knowledgeable, and professional. The facility itself is beautiful and homey. More
by Lizkinyua
Employees Worked With
December 11, 2023
It was a pleasure working with Gerald. He was very informative and professional. Our deal went smoothly because of him. I would recommend him and metro Lexus to anyone interested in a new He was very informative and professional. Our deal went smoothly because of him. I would recommend him and metro Lexus to anyone interested in a new or used Lexus vehicle. More
by jpharmotta
December 11, 2023
Great people here at Metro Lexus. Simon and the sales leadership team were fantastic. Truly enjoyed the process and they made me feel at home. In addition, I've been working with J Simon and the sales leadership team were fantastic. Truly enjoyed the process and they made me feel at home. In addition, I've been working with Jeff in Service for a few years now and he has been amazing. Knows my vehicles and is always willing to answer my call with questions I have. More
by Karl
Employees Worked With
Other Employees :
Jeff Sustersic
December 10, 2023
Simon it was the best of best he doing a great job being a sale !!!! a sale !!!! More
by gustavo021578
Employees Worked With
December 10, 2023
Simon is very knowledgeable and extremely helpful. He really made the whole process simple and easy. He really made the whole process simple and easy. More
by kevinmprok
Employees Worked With
December 09, 2023
Simon is the best! Excellent customer service and super friendly! Very satisfied! Thank You so much! Excellent customer service and super friendly! Very satisfied! Thank You so much! More
by afiliuk
