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Metro Lexus - Service Center

Cleveland, OH

5.0
152 Reviews

152 Reviews of Metro Lexus - Service Center

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October 28, 2022

Quick and efficient drop off and pick up. Nice integration between online info and in person interaction. More

by Billk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan Brown
Oct 30, 2022 -

Metro Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

October 26, 2022

I have been dealing with Metro Lexus for 20 years. That tells you something. I have been loyal to Lexus and Metro Lexus because I believe in the quality of the vehicles and the quality of the dealersh More

by LuvLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Metro Lexus responded

We are so grateful for your 20 years of business! Thank you for choosing Metro Lexus and for sharing your kind words about Paul and the team. Drive safely until we see you next!

October 14, 2022

I was very pleased with the service on my RX350. Everything was done as promised. I would highly recommend Metro Lexus for their service department. More

by tonyweinert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Metro Lexus responded

Tony, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Metro Lexus team. Drive safely in your Lexus RX350, and we hope to see you back again down the road!

October 13, 2022

Metro Lexus is amazing Paul my service advisor made me feel right at home, I had no worries he kept me informed and everything was done in a timely manner, thanks Paul and Metro Lexus More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jancha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Tyndall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charley Veira, Marcia Jackson
Oct 13, 2022 -

Metro Lexus responded

Hi Mark - It is terrific to hear about your positive experience with Paul and the team! Thank you for choosing Metro Lexus and for leaving a review. We look forward to your next visit!

October 13, 2022

The two people that I had interaction with were patient and very understanding of my problem. The problem was addressed in a timely manner. I expressed my gratitude for their professional approach. More

by jmholland41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Bekoscke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Metro Lexus responded

It is gratifying to hear that you were so well taken care of by our team! Thank you for bringing your business to Metro Lexus and for stopping by to share your feedback. Drive safely until we see you again!

October 04, 2022

Able to talk with a rep. In a timely fashion,given honest evaluation of the problems. Also had a free loaner car as well. More

by Berttwome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Metro Lexus responded

We're delighted to hear you had such a wonderful experience with the Metro Lexus team! Thank you for the five stars. Have a great day!

October 01, 2022

Metro Lexus great dealership and service department is excellent. Service department personnel were quick and knowledgeable Good customer service More

by mincher8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

September 26, 2022

Cordis was very collegial Prices were very high with service specials “not applicable”. That was a bit disappointing!! Loaner car service was good and timely More

by ibrahimfarid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cordis Bunch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Metro Lexus responded

Thank you for this feedback, Ibrahim! We are proud to have Cordis on our team and happy to hear that he delivered a successful experience. With regard to the rest of your review, we do not run our business to overcharge our guests, and I would be happy to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Dan Booth - Service Manager - 216-916-6000

September 23, 2022

the service i received from the service rep Cassie Thaddeus was outstanding. She understood my problem and got my auto back on the road. More

by donoghuemeehan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Sep 23, 2022 -

Metro Lexus responded

Cassie and the team will be so happy to hear you appreciated their attentive and quality service. Thank you from all of us at Metro Lexus!

September 22, 2022

The customer service was above and beyond. Jeffrey Miller kept me updated and explained everything to me. When there was a delay he contacted me. You could not ask for better service. Thank More

by Lace22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Metro Lexus responded

Thank you for the great review, Lace! We are so glad to hear that Jeffrey delivered such a successful service experience. Drive safely, and we hope to see you back again at Metro Lexus!

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