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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 754 reviews
September 17, 2018
Ford recall Todd at Metropolitan Ford was phenomenal. He had my case number and such prior to arriving. He even went out of his way to have a rental car lined u Todd at Metropolitan Ford was phenomenal. He had my case number and such prior to arriving. He even went out of his way to have a rental car lined up for me as well. Knowing my car was not drivable they went above and beyond the call of duty to ensure I was taken care of and my car was fixed. More
by DIMZEPEDA
Verified CustomerEmployees Worked With
Todd Rutherford
September 17, 2018
Great customer service Chad was super helpful and explained things in a way I could understand. Customer service is always great there which I why I go out of my way to brin Chad was super helpful and explained things in a way I could understand. Customer service is always great there which I why I go out of my way to bring my vehicle in there. More
by hannah
Employees Worked With
Chad Hird
September 17, 2018
5 Stars Friendly, attentive, quick. I was in for recall work and a warranty item. They asked if it was OK to keep all day, but had it back to me before noon Friendly, attentive, quick. I was in for recall work and a warranty item. They asked if it was OK to keep all day, but had it back to me before noon. Shuttle service is nice as well. More
by HLLRBECKER
Employees Worked With
Don’t recall
September 17, 2018
Great on time service , was finished well before the time stated when I arrived. Dealt with recall and normal service in a very timely manner , was finished well before the time stated when I arrived. Dealt with recall and normal service in a very timely manner More
by DHSODAHL
Employees Worked With
Todd Rutherford
September 17, 2018
Excellent Experience I brought my truck in for a 20,000 service. Brian was my service advisor and he did an excellent job explaining the services to be done, cost, etc. I I brought my truck in for a 20,000 service. Brian was my service advisor and he did an excellent job explaining the services to be done, cost, etc. I was happy with the work done and the price charged. More
by jperk37
Employees Worked With
Brian
September 17, 2018
Traveling to get to the BEST. Any time that I need my 2016 Ford Edge serviced I only go to the Best dealerships to get it done. I like the service provided, the relationships creat Any time that I need my 2016 Ford Edge serviced I only go to the Best dealerships to get it done. I like the service provided, the relationships created, the friendliness,, the prices, the quality, and most important how they respect my lnowledge or lack of knowledge about certain situations. They show their work and explain what they did. They inform me of anything else that might be a problem down the road ahead of time so I can adjust my expenses. METROPOLITAN FORD, THANK YOU AND YOUR WONDERFUL SERVICE TEAM. More
by BEARSFAN2
Employees Worked With
The whole service team.
September 17, 2018
See below I have had the same problem for a long time with this Escape and they have not fixed it yet I have been in the shop with this problem at least four t I have had the same problem for a long time with this Escape and they have not fixed it yet I have been in the shop with this problem at least four times. Finally, they said I had to pay for the work the last time............out of warranty.................that was dead wrong It starts to miss and I have to reboot the computer to get it to run properly The car did the same thing yesterday More
by lsolie3
Employees Worked With
I do not remember but the last one was a manager
September 17, 2018
Overcharge and walk away without problem fixed. Repeated experiences over the last 10 years where I bring it in for a problem, and drive out with other problems. I don't think they test drive after Repeated experiences over the last 10 years where I bring it in for a problem, and drive out with other problems. I don't think they test drive after they so-called fix a problem. If they did they would find that they hadn't fixed it. Todd Rutherford is exceptionally wonderful. I always go to him. I trust him. But I don't think them mechanics are doing a good job More
by WENDYM.MN
Employees Worked With
Todd Rutherford is great.
September 17, 2018
Poor customer service Took multiple tries calling to make an appointment. Never got a receipt for service. No copy of work completed. I really don't care to get continue Took multiple tries calling to make an appointment. Never got a receipt for service. No copy of work completed. I really don't care to get continued surveys. More
by SEPPMANL
Employees Worked With
Cannot remember all people I spoke with.
September 17, 2018
New tires, price matched with great service. I had 4 new tires installed at competitor price with the road hazard option that paid for it self twice on the last set of tires. Goodyear had an $80 I had 4 new tires installed at competitor price with the road hazard option that paid for it self twice on the last set of tires. Goodyear had an $80 rebate to boot. Also got an oil change that includes a tire rotation on my next service. Their shuttle made the process painless. Very pleased. More
by K.NOUIS
Employees Worked With
Dan Beckman
