Metropolitan Ford
Eden Prairie, MN
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Trustworthy Salesman (Dean La Fleur) & Helpful Dealership My husband and I first chose Metropolitan Ford because Dean reached out to us in an email and phone call after I used TrueCar.com. He respected that w My husband and I first chose Metropolitan Ford because Dean reached out to us in an email and phone call after I used TrueCar.com. He respected that we would get back to him in a few days once we had discussed things more, which I liked unlike Freeway Ford who kept badgering us with multiple calls and emails from different salesmen. Our experience at the dealership was great. I pretty much knew exactly what I wanted and the price I wanted (from looking at Metro. Ford online), but when we go there the Ford Escape I wanted was sold, but Dean was really helpful and gave us some great info. about the difference between the 1.6L and 2.0L EcoBoost, so we ended up buying a 2.0L EcoBoost Escape that night at the price we saw before coming into the dealership, so there were no games or gimmicks. The 2.0L was a little more expensive, but with all the money off we got and the 0% APR financing for 5 years, it was well worth it! Thanks Dean! More
2016 Explorer Sport I really had a good experience leasing my new 2016 Explorer Sport. Tony Reyes is very knowledgeable regarding product as well as the leasing processe I really had a good experience leasing my new 2016 Explorer Sport. Tony Reyes is very knowledgeable regarding product as well as the leasing processes. He took quality time to discuss my options. With the help of Matt, we were able to agree on monthly price so that it was a win-win contract. I look forward to continuing my relationship with Tony and Metropolitan Ford in the future. Best Regards, Mike More
Recall gas tank signifcantly rusted That edge has a lot of miles and does serveral long trips each year glad you recalled when you did kind of a safety worry to know the gas tank was tha That edge has a lot of miles and does serveral long trips each year glad you recalled when you did kind of a safety worry to know the gas tank was that rusty. More
Internet Sale & In-Person Pick-up Mine was an Internet sale where I worked exclusively with Dan Beckman. He was completely honest and trustworthy answering all of my detailed questions Mine was an Internet sale where I worked exclusively with Dan Beckman. He was completely honest and trustworthy answering all of my detailed questions over several phone calls. I flew in and picked up the car in person and it was exactly as the photos depicted and Dan personally described to me. I drove it over 2.000 miles back home and enjoyed the experience. I could not be any more pleased with Metropolitan Ford and especially Dan Beckman. David More
Pleasant car buying experience We recently bought a new Escape. It was our first visit to Metropolitan Ford. The dealer representative (Dan Beckman) worked with us on the specific We recently bought a new Escape. It was our first visit to Metropolitan Ford. The dealer representative (Dan Beckman) worked with us on the specifications we we were looking for and did a nice job explaining the features of the vehicle! More
Great car buying experience I received awesome customer service from Dan. He's patient, friendly, and answered all my questions. After purchasing, he also taught me tips and tric I received awesome customer service from Dan. He's patient, friendly, and answered all my questions. After purchasing, he also taught me tips and tricks for maintaining and enjoying my new car which I found very helpful. More
50k mainrenance So glad they could shuttle me home and back- super and perfectly on time so I could deal with a work conference call and getting to an out of town hoc So glad they could shuttle me home and back- super and perfectly on time so I could deal with a work conference call and getting to an out of town hockey tourney on time More
On time and true to estimate. Brian Burt was great, he explained the services required and the pricing. Vehicle was ready on time and final cost was exactly what was quoted. Brian Burt was great, he explained the services required and the pricing. Vehicle was ready on time and final cost was exactly what was quoted. More
The Works Fuel Saver Pagkage My spouse took our 2013 Camry in for an oil change. Value and quality of work was the typical excellent. However, care in communication needs improv My spouse took our 2013 Camry in for an oil change. Value and quality of work was the typical excellent. However, care in communication needs improvement. The "Ford Quick Lane Vehicle Report Card" attached to the Customer Invoice was for a 2015 Ford Super Duty F350 belonging to Audie Cole of 600 Tool St. Monroe, MI. Jordan Rundle was the Service Consultant/Advisor. We did not notice the error until my spouse was home. Not sure who the certified technician. The technician on Mr. Cole's Vehicle Report Card was S. Swirtz. There was no technician's name on the Customer invoice. The invoice number was #278569. More