Metropolitan Ford

They always greet me with a smile and know my escape They always greet me with a smile and know my escape and what needs to be done for it to run at top efficiency. Mr Lee, is great They always greet me with a smile and know my escape and what needs to be done for it to run at top efficiency. Mr Lee, is great More

I worked with Jerry Chapman and he was upfront and honest with all my questions about buying new or used. He was very knowledgeable about the how the market is today. We went out on a test drive and showed with all my questions about buying new or used. He was very knowledgeable about the how the market is today. We went out on a test drive and showed me all the features. I wasn't sure of what color vehicle to get and we went out to the lot and looked at other colors. We went through a long process of looking at weather buying or leasing is a better option. He showed me with paper and pen the differences and then got a computer printout after we were close to a deal. He was able to get me a little more on my trade in as I felt it was worth more than what they were first offering. We closed the deal and I asked if we could finish it up on another day as I had never planned to purchase a vehicle that day but he made the process so easy. I came back a couple of days later to pick it up and I was in and out of there in a short time. He was very busy as it was a Saturday and he asked another salesperson to go over syncing my phone to the vehicle and going over the last few details. I truly appreciated him doing that as the last thing I wanted to do on the first day it hit 70 degrees out was sit and wait at a dealership for him to get free. It was a great experience considering I never planned to buy a vehicle that day and I haven’t looked back and my new Explorer is Awesome. Thanks Chappy for making a sometimes not so pleasurable thing (Buying a Car) so stress free. Mark Windschitl More

I came in without an appointment to check on a knocking sound coming from the back half of the vehicle. I was told they could check it out right away and that I might be asked to pay as much as $94 to dia sound coming from the back half of the vehicle. I was told they could check it out right away and that I might be asked to pay as much as $94 to diagnose the issue. I would then have the option to be taken back to work or wait to have it fixed. I was fine with that and went to the waiting room. After 90 minutes without anyone letting me know what was happening, I went out to get an update. The car was fixed within the $94 diagnosis window, I paid and was on my way. My only minor issue is that it would have been nice to get an update prior to 90 minutes so I would have the choice of continuing to wait or request a ride to my office to return later. More

John was great to work with, I told Him up front what I wanted In a vehicle and he delivered that. He explained all the bells and whistles that came with my escape, I felt a got a fair trade value for my o wanted In a vehicle and he delivered that. He explained all the bells and whistles that came with my escape, I felt a got a fair trade value for my old SUV. The service shop was impressive. More

Being this was my first time leasing and getting a new car, Tony really helped and worked with me on everything. It was great! I would recommend Tony and the Metropolitian Ford Dealership to everyone. car, Tony really helped and worked with me on everything. It was great! I would recommend Tony and the Metropolitian Ford Dealership to everyone. More

Efficient and quality work done. I appreciated the waiting room provided for waiting. I was also offered the $10 rebate that I will receive by mail. waiting room provided for waiting. I was also offered the $10 rebate that I will receive by mail. More

BEWARE of this dealership! I purchased a vehicle from them and in 2 months and driving only 2,000 mi the break lines ruptured. Several things are wrong with it. The dealership offered me 1/2 price to b them and in 2 months and driving only 2,000 mi the break lines ruptured. Several things are wrong with it. The dealership offered me 1/2 price to buy it back. ARE YOU JOKING! What kind of good faith dealership is this? The general manager will not return my call. Let the games begin... It will be made right one way or another! BEWARE BEWARE! More

I appreciated the way that Doug worked with me to explain the options that were available on my Fusion. Also, I appreciated how he kept in contact with me regading the status of the sales process. He did n the options that were available on my Fusion. Also, I appreciated how he kept in contact with me regading the status of the sales process. He did not miss a beat. More

Fantastic salesmen new what he was doing and made it a very enjoyable experience. I will only buy from Patrick in the future. It was overall a great experience very enjoyable experience. I will only buy from Patrick in the future. It was overall a great experience More

We are a return customer of Jerry Chapman. In fact, this is the 8th vehicle that my family (husband, son and myself) have either bought or leased through Jerry and Metropolitan Ford. It is so important tha is the 8th vehicle that my family (husband, son and myself) have either bought or leased through Jerry and Metropolitan Ford. It is so important that we feel that we can trust the salesperson. Jerry from day one has been the person that we feel has our best interest at heart. Really a stand up guy, that is great at what he does! More