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Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

Miami Lakes, FL

4.2
1,597 Reviews
Call Service Center (305) 455-3540

1,597 Reviews of Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

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January 20, 2022

Poor communication skills or none. As dealer is great, as service not at all. Loyal for 20 years to the dealer. Not even calling GMC. More

by JOFM171271
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager
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Jan 20, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your feedback. In order to have our service leaders reach you successfully to assist you, we will need your full name, contact information, and nature of any concerns emailed to social@miamilakesautomall.com. Hope to hear back from you soon.

Jan 20, 2022 -

JOFM171271 responded

Jorge Figueroa 786-942-0581 Service and parts issues.

January 20, 2022

Manager was very helpful I’m coming back to see the manager to do my services again but the technician i had dealt with was unprofessional and trying to upsell me which i knew he was going to do but th More

by chris_perera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Calabro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Inoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lazaro Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Castro Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Otoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Jackintelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

January 20, 2022

Deje mi camioneta viernes en la tarde, me dijeron que la iban a trabajar lunes. Lunes en la tarde me llaman que no pueden trabajarla pq el empleado tenia covid y no llegaba hasta nuevo aviso. More

by odalyse1226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Diaz-Drago
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for bringing this to our attention. In order for our service leaders to reach you successfully, we need your full name, contact information, and nature of any concerns emailed to social@miamilakesautomall.com. Hope to hear back from you soon.

January 20, 2022

The service manager was proffesional and the service was good. The oil change took almos t three hours. More

by LUIS_LPD@HOTMAIL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bismark Talavera
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Jan 21, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you very much for your rating and feedback, Luis. We have forwarded your contribution to our service leaders to bring your excessive wait time to their attention. Thank you again and have a great day!

January 20, 2022

Customer service is slow and we need to chase them to have information about our car. Parts and repair are x3 overpriced ! More

by PIERRERIZK2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Kopecy
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your feedback, Pierre. We will be happy to coordinate a conversation with you and our service leaders about any discrepancies you have with our services. We have already sent your information and contribution to the team who will be contacting you directly. Be well.

January 20, 2022

I have been to the service department three times already and it has been very good so far I hope it stays that way More

by ELSENSIBLE99@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 20, 2022

costumer service was amazing, I really enjoy how fast and convenient the service was I 100% recommend More

by WENDYALCAZAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Mirabal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ihosvany Mesa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Diaz-Drago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Gamez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Wilcox
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Kopecy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 18, 2022

Exelente atención cuando llegas te a tiemden enseguida ,cambio de aceite rápidos muy amables las personas More

by roylorenzo1
Customer Service
Recommend Dealer
Yes
Employees Worked With
Steven Diaz-Drago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 17, 2022

The worst service, check in for a flat tire, a 45 minutes service, it took 4 hours and they didn't fix the tire More

by llegoelsabor123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name
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Jan 17, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for bringing this to our attention. As we are not able to identify you by your DealerRater user name (llegoelsabor123), we will need your full name, contact information, and nature of any concerns sent to social@miamilakesautomall.com and our team will be happy to discuss the matter with you. Hope to hear back from you soon.

January 14, 2022

Buen servicio. Exelente atención al cliente. In lugar amigable Lo recomiendo 100 %. Estoy muy agradecido. More

by machadofrancisco63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ihosvany Mesa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Diaz-Drago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2022 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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