Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

Miami Lakes, FL

4.2
1,597 Reviews
Call Service Center (305) 455-3540

1,597 Reviews of Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

Sort by
October 02, 2021

Advisor never updated on tire warranty and never contacted back. Horrible service, had to take vehicle elsewhere to patch tires. Have NSD. More

by BOTERO.SEBASTIAN98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jay
Report | Print
Oct 08, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

It seems like your visit with us wasn't up to par. If you could please let us know what went wrong contacting us at social@miamilakesautomall.com and include your name, reason for sub par visit and best way of contacting you. That way we can send it to upper management to get everything resolved.

September 30, 2021

I took my car in for an oil change and to have them change the settings on my dashboard. I explained to the service advisor, Devin Alonzo everything I needed done. He seemed so unconcerned and nonchala More

by MECHIE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Devin Alonzo
Report | Print
Sep 30, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

It seems like your visit with us wasn't up to par. If you could please let us know what went wrong contacting us at social@miamilakesautomall.com and include your name, reason for sub par visit and best way of contacting you. That way we can send it to upper management to get everything resolved.

Sep 30, 2021 -

MECHIE1 responded

The issues I had are in the previous email. See below I took my car in for an oil change and to have them change the settings on my dashboard. I explained to the service advisor, Devin Alonzo everything I needed done. He seemed so unconcerned and nonchalant, no personality and didn't seemed like he wanted to be there. When I was checking out the cashier, Jessica gave me a service rating to complete. I told her that I usually receive the survey by email. She said ok but fill this out. When I got to my car it was not washed and then dashboard was not corrected. I went back to Jessica and took my survey back. Over the years Miami Lakes service department customer service has gone down, way down.

September 29, 2021

Staff were not welcoming or friendly. There was no customary complimentary car wash after service More

by LBT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of service staff names
Report | Print
Sep 29, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

It seems like your visit with us wasn't up to par. If you could please let us know what went wrong contacting us at social@miamilakesautomall.com and include your name, reason for sub par visit and best way of contacting you. That way we can send it to upper management to get everything resolved.

September 29, 2021

Need to get the mechanics and scheduling organized. No confirmation call or email regarding the appointment. Had to wait almost 3 hours for a simple oil change. Received the truck with hand prints on the More

by Ruben_ruffolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Sep 30, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

It seems like your visit with us wasn't up to par. If you could please let us know what went wrong contacting us at social@miamilakesautomall.com and include your name, reason for sub par visit and best way of contacting you. That way we can send it to upper management to get everything resolved.

September 28, 2021

This is my second purchase from here and it's been a great experience each time. More

by 4salazartatiana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Gonzales
Report | Print
Sep 29, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 25, 2021

Daniel gray was very helpful explaining things to me and the parts I needed for my air conditioner More

by MYRTLE865
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Gray
Report | Print
Sep 29, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

It seems like your visit with us wasn't up to par. If you could please let us know what went wrong contacting us at social@miamilakesautomall.com and include your name, reason for sub par visit and best way of contacting you. That way we can send it to upper management to get everything resolved.

September 23, 2021

Excelente experiencia, estoy muy feliz con mi nuevo carro, gracias por ayudarme a conseguirlo, 100% recomendado More

by MARGLORIS.ESCALONA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amer El Haj
Report | Print
Sep 29, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

September 21, 2021

The staffs are always friendly and they always touch base with you throughout your visit to let you know what is going on More

by CARABABY31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Mirabal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again

September 21, 2021

Communication is horrible. Lack of parts for vehicle repairs and it take forever to get them. More

by LADYTYSON97
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

It seems like your visit with us wasn't up to par. If you could please let us know what went wrong contacting us at social@miamilakesautomall.com and include your name, reason for sub par visit and best way of contacting you. That way we can send it to upper management to get everything resolved.

September 20, 2021

Thank you for your service will recommend please don’t forget the complimentary car wash More

by KING.TIOSHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ihosvany Mesa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2021 -

Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

1
...
117
118
119
...
160