Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi - Service Center

Negligent and apathetic. It took them over 3 months to fix my vehicle. Poor communication. I am extremely disappointed with my experience with this dealership. My car was It took them over 3 months to fix my vehicle. Poor communication. I am extremely disappointed with my experience with this dealership. My car was down at the dealership for repairs for over 4 months. We first took it there in June because the vehicle didn't start. After inspection and diagnosis, it came down to almost $2k to repair; I was hesitant, but I didn't want to switch to a new vehicle (despite receiving several calls from salespeople at the dealership instead of looking to fix it) Unfortunately, there are no recalls in my 2015 Durango, so we went ahead and paid to get this fixed and run my vehicle for a few more years. After 3 weeks, we called and they told us that the vehicle was ready, no calls from them beforehand. We went, got the Durango back, and a week later the car didn't start again... We had to get the vehicle towed again to the dealership (July). By this time, the managers and mechanics were familiar with the case; hence this is how we kept getting transferred from one manager to the other every time we would go there to ask about the vehicle. I had to go there personally with my son because no one would give me a call back. Then in August, we were told that the vehicle needed a replacement for a part that rarely goes bad, so it had to be ordered from the factory and we would have to wait about a month and a half or two in order to get the car back. Keep in mind this is my daily driver, we kept the vehicle there. In October, I called Steven to get an update on the car and I was promised to get a call back, which again never happened but at least he picked up the phone unlike other managers. Went there personally, I was told that they installed the part but the vehicle was facing the same issue. Their mechanics team is not prepared enough to give proper diagnosis, our time keeps getting wasted for this long. They said they were going to test/troubleshoot possible electrical issues. Never heard back. After a long tiresome wait, we decided to contact FCA Customer Care. Jennifer handled our case so quickly that within the same week we had the Durango back. No explanations provided other than "Center-intelligent power". I've been driving it for 2 weeks now and it seems to be fixed this time for good. Thank you for reading. More

Service is lousy. They have had my car for two months waiting on parts for my a/c unit and are now I am being told I have to wait another 10 days. This is such an inc They have had my car for two months waiting on parts for my a/c unit and are now I am being told I have to wait another 10 days. This is such an inconvenient. More

Service was great . ..first one in first one out....great services great team. Oo oo ..first one in first one out....great services great team. Oo oo More

Misquoted the estimate by double. Person helping didn't seem to care he misquoted me and didn't want to help in any way. Person helping didn't seem to care he misquoted me and didn't want to help in any way. More

Buena atención excelente me encantó como trabajan tienen un equipo maravilloso son eficaces y buena organización un equipo maravilloso son eficaces y buena organización More

Ask for biz for any of your car needs he’ll make it happen for you. Very professional aswell happen for you. Very professional aswell More

Left car for a whole week and when I went to pick it up they couldn’t even find the car. Nothing was fixed on the car. Unacceptable. they couldn’t even find the car. Nothing was fixed on the car. Unacceptable. More

Bad service,deliver the vehicle late ,don't recomend this dealer,the car doesn't work fines. dealer,the car doesn't work fines. More

Worst experience a truck owner could have. Took truck and repaired by others in one day. Took truck and repaired by others in one day. More