Miami Lakes Automall

This is my second post so I’ll reiterate that I bought a new car from Chevy in 2018 and I sold it in December 2020. I’ve asked for months now for my unused gap insurance and dealt with several people they sent me the documentations that I had to sign and I did and still have not received my refund check. The funny thing is I also bought a brand new Chrysler Jeep on the Chrysler side the same month in 2018 which I also treated in in December 2020 and I received my check for my gap refund right away after about five weeks their customer service is great however Chevy it’s horrible they’re downright thieves so I’ve decided to take a different route I’ve been in contact with the Better Business Bureau which do you have to do in order to get off there but. This is also unfortunate because my son is also getting ready to buy two vehicles and he loves Chevy But he will not be buying them from Miami Lakes auto mall

Tuve Buena experiencia con El señor Gerard Camejo es muy profesional, paciente, me ayudo en todo lo que necesité, es muy preofesional en el trabajo quw hace

The worst customer service ever. They ignore calls after pulling my credit. They lie and discriminate on who they will prioritize getting a lender for. The reps are very rude, and will not make an effort to help you at all. If I could rate it a zero I would.

Terrible. Price i was quote was no where near the price they tried to sell me the vehicle at. Over a process of 7 seven days. everyone understands tax, tag and dealer fee but theirs fluctuate to thousands more. Car was $13000.00 they tried to get me to pay $19000.00 Ridiculous!!! Dont waste your precious time.

Was trying to buy a 3500 .I ask for numbers on the phone with Kayla. She couldn't give me the numbers I ask for or wouldn't..she waisted my time over 4 days

They do not honor the advertised price showing on their website. Plus additional charges showing up, some double. Not honoring other discounts mention on phone.

My wife had purchased a brand new chevy traverse and on the sales price a cost for cleaning the car is included, my car was not detailed on the day of sale cause the service side closed. They told us to come in any day after the sale and they would detail the car, which wife did today and after being there for an hour and a half the car still had dirty smudged windows, under the carpets was still debris and now it had new dirty foot marks in i, and they threw water in the outside. Hour and a half for just water when she could have gone to a car wash place and gotten a better job done in 5 mins.

Tuve buena experiencia con el vendedor Guillermo Rodríguez , desde ayer estuvo ayudándome escoger mi Jeep y mi esposa y yo estamos muy felices también con el departamento de servicio y con los manager como con el financista

Jorge helped me purchase my 2015 RC350 at this location. Good customer service and I left satisfied. Will definitely come back again in the future for any car needs!

I have tried for 2 days after several phone calls and a voice mail yesterday to Jesus to speak with finance. Nobody will take a minute to speak with me I keep hearing that there busy . Ok so why can’t they call back ??? This is by far the worst customer service and worst finance department that I’ve felt with. I have questions did my gap insurance refund since I traded my 2018 car in . However the people over at Chrysler are great and friendly. I bought 2 new cars in 2018. Just wish I would have went elsewhere for my Chevrolet.