Michael's Toyota of Bellevue

I am usually extremely impressed with the customer service at Michael's. They've always been efficient, thorough, and got me in and out of my services quickly and effortlessly. This past time was diff service at Michael's. They've always been efficient, thorough, and got me in and out of my services quickly and effortlessly. This past time was different. I arrived to pick up my car the next day after my 30,000 mile service and I stood on the service floor with all my person effects that I had taken out of my loaner vehicle and waited for my car to be returned to me for almost 45 minutes. It took several service reps checking in several times before someone indicated to me before it was obvious that no one had been alerted to help me. After another 15 minutes an employee told me that they couldn't locate my keys. The key locker was left ajar so I opened it as I continued to wait and I saw my keys hanging there. Once that was all sorted out it still took another 15-20 to get my car from the garage to the service center. It was evident that there were a lot of communication gaps between the customer service employees on the floor. It was a very frustrating experience and didn't leave me feeling very trusting. It also did not appear that the front of the car had been vaccuummed- which is indicated as part of the service experience. A small compensation for my inconvenience ( I was late for work) would have been a nice gesture, a car wash coupon etc. Date of service was 11/14 More

Usually I am Very satisfied with Michael's Toyota, very professional, helpful, fast and friendly. A service I had in October went a little awry but Russ Mcduffie made it right by giving us a complimentary professional, helpful, fast and friendly. A service I had in October went a little awry but Russ Mcduffie made it right by giving us a complimentary service. When I brought the car in for my service on Nov. 11, Kaleb helped me and said it would probably be at least an hour a half (which I was ok with). But 3 hours later I still had not been notified, so I went to check. There set my just outside the door, but no Kaleb (he was out to lunch) who knows how long my car had been there and Russ was nowhere around. Another service rep helped me out and I was able to leave. But who knows how long I would have been there before they called me. In 10 - 12 years this is the worst that has happened, so come on Guys , get back in the groove. More

These guys did a great job, I was able to have a loaner for the time anticipated for my oil change but then they found a problem with the rear diff and found the extended warranty could cover the fix for i for the time anticipated for my oil change but then they found a problem with the rear diff and found the extended warranty could cover the fix for it about a $600 job. I really appreciated them doing that, they were having a hard time finding the part so I was able to keep the loaner for several days while they worked on it. Very polite and professional, nice to see a business around that still takes care of the customer so well. More

Very professional, friendly, and fast service! They provide a loaner to fit my family while my car was being serviced. The whole process was easy and convenient! provide a loaner to fit my family while my car was being serviced. The whole process was easy and convenient! More

Excellent service! Bought my car online and shipped to Alaska. Smoothest sale and service ever...thank you Matt and Troy for the stellar service. I love my Hylander!! Alaska. Smoothest sale and service ever...thank you Matt and Troy for the stellar service. I love my Hylander!! More

Matt was courteous and attentive. I never felt pressured and Matt was a true advocate for my vehicle purchase. I truest appreciate the ease and support he provided me. and Matt was a true advocate for my vehicle purchase. I truest appreciate the ease and support he provided me. More

I was not hurried or pushed. Matt was the perfect salesman for me. He supplied all the info requested, in a nice, matter of fact manner. When I told him I thought a Land Cruiser that was a year or tw salesman for me. He supplied all the info requested, in a nice, matter of fact manner. When I told him I thought a Land Cruiser that was a year or two old would be better for me, he went on with the same matter of fact, “...let me see what I can find for you, and here are some ideas...” that he did when he thought I was thinking of a new one. When I changed course again and decided on a new one; same mellow guy. I would bet money that Matt would be the same guy if he was selling the thriftiest used Corolla to a first time car buyer as he was selling one of the most expensive rigs on the lot to some crusty old geezer. Matthew Dycus was the man!! The guys listed below were drive bys that I have no memory of. The finance guy did a great job, but I’ve forgotten his name. More

My vehicle was attended to promptly and in record time. All services were taken care of and I'm all set to go. Employees are always very nice, and keep me aware of my cars needs, and pick up time All services were taken care of and I'm all set to go. Employees are always very nice, and keep me aware of my cars needs, and pick up time More

I am not sure what happened. After giving my vehicle for service the clock in dashboard was broken and when I ask for the reason they said that it might be due to Sun heat. Not sure how can I fix the issue, service the clock in dashboard was broken and when I ask for the reason they said that it might be due to Sun heat. Not sure how can I fix the issue, but I decided not to give my vehicle to Michaels Toyota of Bellevue again in future. More

Had great service Kelly helped me with my issue and it was a wonderful experience. The dealership was very safe and clean. I would recommend the dealership to me frien Kelly helped me with my issue and it was a wonderful experience. The dealership was very safe and clean. I would recommend the dealership to me friends. More