Michiana Chrysler Dodge Jeep RAM Fiat

matt said we can fix your top for $125.00. I TALKED WITH MATT AND HE WROTE UP MY SERVICE ORDER TO HAVE A BAD ALTERNATOR REPLACED. DURING OUR CONVERSATION I TALKED WITH MATT ABOUT MY CONVERTI I TALKED WITH MATT AND HE WROTE UP MY SERVICE ORDER TO HAVE A BAD ALTERNATOR REPLACED. DURING OUR CONVERSATION I TALKED WITH MATT ABOUT MY CONVERTIBLE TOP NOT BEING ABLE TO GO DOWN. IT HASN'T WORKED FOR TWO YEARS .I ASKED IF THERE WOULD BE A DIGNOTIC FEE ON THE TOP AND TOLD HIM THAT IT APPEARED THAT THE PUMP FLUID SEEMED TO BE LEAKING OUT OF THE CONVERETIBLE PUMP. TOLD HIM THAT I ADDED FLUID, BUT THE FLUID SEEMS TO LEAK OUT OF THE CONVERTIBLE PUMP. TOP WILL NOT GO DOWN. I ASKED HIM TO PUT THE DIAGNOSTIC FEE ON THE ALTERNATOR, BECAUSE I KNEW THAT ITEM WAS TO BE REPLACED, AND HE SAID "DON'T WORRY, WE WILL TAKE A LOOK AT YOUR TOP.TOO. HE CALLED AROUND 4 PM AND SAID WE CAN FIX YOUR TOP FOR $125 I GAVE HIM APPROVAL AND TOLD MY WIFE, THEY ARE FIXING MY TOP FOR $125!! I PAID THE $1,000 BILL,, BECAUSE OF COLD WEATHER, I DID NOT TRY TO LOWER MY TOP. A FEW WEEKS LATER, WITH WARMER WEATHER, I TRIED TO OPERATE MY TOP, AND NOTHING! I CALLED MATT, HE SAID,WE DIDN'T KNOW THAT YOU HAD TROUBLE WITH YOUR TOP. YOU SAID YOUR TRUNK WAS LEAKING FLUIDS, SO WE CHARGED YOU $125 FOR A NEW TRUNK SEAL TO KEEP FLUIDS FROM ENTERING YOUR TRUNK! WHAT???? HE REFUSED TO DISCUSS IT SO I LOST $125.00 MORE BAD NEWS IN MY FOLLOWING REVIEW FOR MICHIANA CHRYSLER, JEEP, DODGE THAT I LOST $ 1,350.00 TO AGAIN REPAIR MY TOP AND AFTER REPLACING PARTS, THEY SAID, " WE CAN'T FIX YOUR TOP." WE DONT DO THAT. TAKE IT TO A TRIMSHOP. WHAT??? PLEASE PAY THE CASHIER ! More

The salesperson, Jacob Yoder, turned the car buying process into a horrible customer experience over a simple $80 mistake he made. We agreed to adding a package and when the car was delivered, a part process into a horrible customer experience over a simple $80 mistake he made. We agreed to adding a package and when the car was delivered, a part of the package was left out. Ignored my voicemails, wouldn't admit to the mistake, wouldn't add the part, and even offered for ME to pay for it. I had to finally engage the general manager and was sent the part over a month and a half after the purchase. Salesperson is unable to admit a mistake and isn't capable of handling conflict resolution. Instead of treating me as a valued customer, he tried to ignore the issue and hope it went away. More

Very pleasant experience! They worked with us on the price within our budget. Very friendly team of people. I would highly recommend Hall Chrysler to anyone looking for a vehicle. price within our budget. Very friendly team of people. I would highly recommend Hall Chrysler to anyone looking for a vehicle. More

When I went into the dealership one evening to look at a couple of other cars, I was waiting for a salesperson. While I was waiting, another customer who just got his car, came in and spoke to his salesper couple of other cars, I was waiting for a salesperson. While I was waiting, another customer who just got his car, came in and spoke to his salesperson. He came in and said, "I think you forgot something!" The salesperson asked what? The customer said that they forgot to fill up the car. The salesperson said, "Oh, we don't do that any more." I personally thought the salesperson was joking until another salesperson chimed in and said the same thing! I WAS SHOCKED!!!!!! I almost walked out right then and there!!! How can this be true???? The salespeople then proceeded to explain the reason that they do not do that any more. I was still in shock and disbelief!!!!! How can you spend THOUSANDS OF DOLLARS on a brand new car and the dealership can not fill up a new car with gas????? I understand everyone has been hit hard in this economy including you as car dealers and we as consumers, but why not go above and beyond and show some great customer service and fill up those tanks???!!!! That isn't that unreasonable to ask and I can guarantee it will go a LONG way in the customer service department!!! I must say that when I told this story to Ken over the phone, he did say "Well, we will be sure that doesn't happen to you." When I did go to pick up the car, Richard did fill it up as I told him about the conversation I had with Ken. To me that one little act, will go a long way in my book and with me recommending your dealership to others!! Thank you!! More

Julianna and I recently purchased a new Durango from Sean @ Hall Chrysler in Mishawaka Indiana. We usually don't write reviews regarding our purchases, however the team at their dealership went out of their @ Hall Chrysler in Mishawaka Indiana. We usually don't write reviews regarding our purchases, however the team at their dealership went out of their way to ensure we were well informed and treated like family before during and after the sale...it is not often you leave a dealership these days feeling like you just bought from genuinely nice honest people, but that's exactly how we feel. They have got SERVICE figured out!!! More

Very poor service from day 1. We purchased a used vehicle through this dealer and had a bad hubcap from the start which they said they would replace as part of the deal. It took me getting angry and yelling through this dealer and had a bad hubcap from the start which they said they would replace as part of the deal. It took me getting angry and yelling at them in the dealership after my mother and father had asked politely numerous occasions before we got anywhere. Finally after months it was replaced. They have slooooooooooooooooooooooooooow service. Count on 2-3 hours for a new set of tires, a job that should take no more than an hour. Oil changes are slow, everything is in slow motion. I'm done with this dealer and will service my vehicle elsewhere. More

The worst car buying experience EVER!. From the moment my Mom and I arrived we walked around looking at there new and used inventory. We must have walked around for over 15 mins before wondering were anyone Mom and I arrived we walked around looking at there new and used inventory. We must have walked around for over 15 mins before wondering were anyone that works there even are. Don't get me wrong, but don't most sales people walk out to say "Hi my name is.... can I help you?" or something along those lines? No we had to walk inside and ask for help from a very nice lady that works at the middle desk. And we then meet Caleb. He was very friendly at first. All I wanted was a Dodge Avenger at or around $250-$275 a month. When I said that he he gave me and my Mom a very nasty looking face, and he said well see what we can do. So they asked about my car. I told them it was a 1995 Doge intrepid. They would only give me $500 for. Turns out that they told me about 2 cars they had a used 2011 and a 2010 both would be around $300 i said if you can get me down to $275 I will buy. He didn't even attempt to ask anyone he just acted like he walked out. when he did mom went to the bathroom and saw him just drinking a cup of water with another sales person else just laughing. And when he came back he said no we cant get you down that low. So we left. Had a very unpleasant time and left with the feeling that they just didn't care about people just sales! This happens about 2 months ago I later go to Z-Ford and saw that they had a 2010 Dodge Avenger for $15,999. I told them I really wanted this car and could only afford $275 a month. They first said around $300, But they asked to find out my credit score and said that they would work with the bank to get me that price. They Called me the next day and said the car is yours. $265 a month! I was so happy! Just had to write a review for this place saying how awful there sales staff is and how unfriendly the atmosphere is at Halls. They weren't even willing to work out a deal! i wish i could give this place a lower score but i cant. Z-Ford is 5 star all the way!. Stay clear of this place!...... More

I went to this dealer based on the recommendation of a friend. Due to my low down payment, fair credit, and negative equity in my current car, the dealership was unable to place me in something I wanted a friend. Due to my low down payment, fair credit, and negative equity in my current car, the dealership was unable to place me in something I wanted at the time(despite their assurances and trying to push me into something newer and more expensive), which I understood. What upset me is when they tried to guilt me into a vehicle that was not even close to what I wanted, by claiming they had to pull favors, etc., etc., and when I told the salesman I wouldn't buy something that wasn't what I wanted, with or without favors, he wouldn't even return my call, and I've never heard back from him since. There's being practical about what can and can't be done, and there's just plain rude and unethical. His behavior in the end was rude and ethical, and I wouldn't recommend this dealer to anyone. More

A rating should be based on the enterprise doing what they claim to be able to do. By that standard one star is generous. DO NOT GO HERE. The sign on the street says "29 minute" oil change. Maybe they they claim to be able to do. By that standard one star is generous. DO NOT GO HERE. The sign on the street says "29 minute" oil change. Maybe they justify that by claiming it will only take 29 minutes once they get to your car. I sat for 2 hours waiting for an oil change. Not a typo, two hours! Oh any they lied on the upsale. The tech came in and said something about the battery having a problem and needing to be replaced immediately. I asked if it could wait a few months (being on a student budget) and the sales rep, Brad, said "No. Any day now your car will stop turning on." Turns out the dire problem was corrosion on the battery terminal. And it wasn't even bad (this is a well-maintained 2007 car), they just wanted to upsell me. Once I cornered him he admitted that was the problem but told me the process had already been done and they placed a special anti-corrosion solution on the terminals. $25. That's right, they made me pay $25 for a tablespoon full of baking soda and a used toothbrush. To make matters worse, he had "forgotten" the coupon I gave him for the oil change and tried to charge me the whole amount. When I insisted that I had given him the coupon he said, "Oh? You gave me a coupon? I don't remember that." Luckily, he "found" it in the stack of papers he was holding and was able to add the discount. Great. So now I've lost two hours, had to fight for the coupon I already used and paid for a worthless upsale. Thinking of my lost 2 hours, I asked Brad why they have the sign up front advertising 29 minute oil changes when they take two hours and he responded, "I've told them they should take it down but higher ups make that decision." Talk about false advertising. I'm fuming as I walk out to my car, and find the final insult. Their dirty, muddy paper floor mats are still in the car, the car number tag is still hanging on my mirror, their tag is still on my key chain, AND THEY DIDN'T EVEN CHANGE THE STICKER THAT TELLS THE NEXT MILEAGE TO CHANGE THE OIL. So now I get to clean up their mess, throw away their trash, and promise my wife that despite the sticker being the same I did get the oil changed. Fine, whatever. I'll never go back. I'll turn anyone away from there that I can. There are other mechanics and dealers in town that are honest and ethical. Hopefully Hall will learn that devious business practices might make a few dollars in the short run but they'll cost them dearly as consumers realize that they aren't to be trusted. After all, since you know they are trying to rip you off on a little oil change, just think what they'll try to do on the sale of a full automobile. More

I would like to say Thank You to your staff in your Service Department and specifically Scott Hurley. On February 16th I was enroute from Des Moines, Iowa to my home town of York, Pennsylvania in my 20 Service Department and specifically Scott Hurley. On February 16th I was enroute from Des Moines, Iowa to my home town of York, Pennsylvania in my 2009 Dodge Challenger SRT8 when my check engine light came on. Time was critical as my mother had a bad fall and I was travelling home to help her after her stay in the hospital. Scott was very accomodating as I was just travelling thru and made me feel comfortable. Even without an appointment the service was quick and friendly and in no time I was on my way. Please pass on my thanks to he and his service staff. Makes me glad I invested in Dodge. Have a great day. - Mark Sheppard More