Michiana Chrysler Dodge Jeep RAM Fiat

I did not feel like I got a good explanation on what was done to my car. When I questioned I was told I owed nothing bc it was a recall and a free inspection, but not really an explanation on what they did done to my car. When I questioned I was told I owed nothing bc it was a recall and a free inspection, but not really an explanation on what they did or found. I was escorted to the waiting room where a gentleman came up and started asking me a bunch of questions…why are you here?…did you buy from us?…how much is your monthly payment?….do you like your vehicle? I told him I loved my vehicle and had no interest in a trade in. I was then told I could get a bigger vehicle for the same monthly payment. Then he started to question me about my husband’s vehicle. I was there for a recall, not to be pressured to look at vehicles. I was content with my phone and doing some work, and yet, I felt pressured by this individual. The first time I was ever at your dealership I was rushed to make a purchase without even having time to think about it, so I walked away. Maybe that is how you make your sales, but that is a turn off for me. Buying a new vehicle should be a thought out decision and not rushed. *The lady that met me in the parking lot and guided me where to go was extremely friendly and willing to help. She even made sure she waved goodbye as I was pulling out. Sorry I do not know her name. More

Moved to Indiana from Michigan. Looking for a good dealership to service my vehicle. So far I'm satisfied. Looking for a good dealership to service my vehicle. So far I'm satisfied. More

They help me out an they was very nice I would go back to a other car a other car More

My experience here didn't start off very pleasant, but after we worked through some service concerns I feel this team did a great job making it right. Amy was amazing, her communication was great. she eve after we worked through some service concerns I feel this team did a great job making it right. Amy was amazing, her communication was great. she even drove my boy and me home in her personal vehicle when I had to bring back the newly purchased vehicle for service. I found that to be amazing customer service. she could have left us there to walk or find an Uber. thank you. More

2 The technician did not reset the'oil change required' in the onboard computer. In addition, I did not get a printout of the things checked during the top of the line oil change chosen. in the onboard computer. In addition, I did not get a printout of the things checked during the top of the line oil change chosen. More

Amy has been nothing but amazing with the issues I had with my truck. She was very helpful and her communication was by far the best I've ever experienced. with my truck. She was very helpful and her communication was by far the best I've ever experienced. More

When I called in March about recall they told me I'd have to wait until November because they're only allowed 2 recalls per week. I called Ram headquarters and asked them why. They told me that's not true un to wait until November because they're only allowed 2 recalls per week. I called Ram headquarters and asked them why. They told me that's not true unless it has to do with that dealership. They looked my name up and said I wasn't on the list. In 3 hours they the dealership called me and set up an appointment. Make that make sense. More

Very professional and friendly They did the job required in a timely fashion and Amy could not have done a better job. in a timely fashion and Amy could not have done a better job. More

Not friendly at all. Don't even acknowledge you being there. Need to work on customer service. Don't even acknowledge you being there. Need to work on customer service. More

I called to check in the morning and the AI bot said I needed an appointment for an oil change & tire rotation. So I made and appointment for 3pm but when I got there there really wasn't an appointment an needed an appointment for an oil change & tire rotation. So I made and appointment for 3pm but when I got there there really wasn't an appointment and there were 2 vehicles in front of me and they were at lunch. I said the bot needs fixed! Maria worked hard to meet my deadline so I could get to my next appointment. My car was done on time. More