Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

Did a great job and got Jeep all fixed Thank you for fixing the recall as well. I was not aware there was one so this was awesome! fixing the recall as well. I was not aware there was one so this was awesome! More

This establishment is very unprofessional. Cars are unreliable. Took my car into the shop to get fixed twice and the engine it’s still ticking Cars are unreliable. Took my car into the shop to get fixed twice and the engine it’s still ticking More

Terrible experience wished I wouldn’t have chose this dealership can’t believe it’s considered a dealership dealership can’t believe it’s considered a dealership More

Amy is fantastic! The tech diagnosed the squeaking caused by a faulty upper control arm. Shuttle drivers both courteous. The tech diagnosed the squeaking caused by a faulty upper control arm. Shuttle drivers both courteous. More

Prices are outrageous. I was told I needed brakes and spark plugs. How does this correspond to my battery not working? I paid hundreds of dollars for a diagnostic that woul I was told I needed brakes and spark plugs. How does this correspond to my battery not working? I paid hundreds of dollars for a diagnostic that would take any mechanic 5 minutes to do. More

They completed my recall. Let me know about other issues I had them do most of the urgent ones. Completed the work early. Let me know about other issues I had them do most of the urgent ones. Completed the work early. More

Had to take vehicle there more than once. Said they couldn't find issue first time, then mysteriously found one the second time. Said they couldn't find issue first time, then mysteriously found one the second time. More

Michael Mabry has been our go to person for our fleet services. He has been a pleasure to work with and understands that our vehicles are a necessity to getting our job done. services. He has been a pleasure to work with and understands that our vehicles are a necessity to getting our job done. More

I had done the text survey but thought there were more pages and submitted the review before I had a chance to explain what happened. I scheduled my Jeep Gladiator for Tuesday August 6th to have the clutc pages and submitted the review before I had a chance to explain what happened. I scheduled my Jeep Gladiator for Tuesday August 6th to have the clutch recall work completed. After the drop off, Amy was awesome at keeping me updated as to the progress of the work and was super helpful. I was called Wednesday and told that the work had been completed and the vehicle was ready for pickup. I asked if it was ok if I could just come first thing Thursday since it was later in the afternoon, and I had a long drive to get there. We drove to Mishawaka Thursday morning to pick it up, and when I went out to the vehicle, it would not go into 1st gear at all, making it undriveable. This only tells me that a function test and a test drive was not done at all. It had to have been backed out from the work bay into the parking spot that it was sitting in when I got there. If either of those had been done, the repair tech would have known right away that there was something wrong. At no point would the vehicle have been driven in a forward direction without seeing that there was an issue. At that time, it was advised that I need to leave it there again to be looked at so the problem could be remedied. We did leave again, and Amy again got ahold me saying that it was completed later on that same day. Like I said before, all of the counter staff was awesome in helping me with my questions and concerns, but as far as returning for any service work, I will be real hesitant to return to your dealership. We have tried to remain consistent in keep our business with your place. We have 3 other Jeep dealers between our house and your dealership. I try and remain loyal to you because we have bought 5 vehicles from you in the past few years and your sales and financing staff etc have been awesome to work with and would love to continue to return to you for our vehicle needs whether purchasing, or for service related issues More

Lack of communication. Lack of mechanical engineering knowledge most of the time. I will be going to another place to get my car repaired.😤 Lack of mechanical engineering knowledge most of the time. I will be going to another place to get my car repaired.😤 More