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Midlands Mazda - Service Center

5.0

16 Lifetime Service Reviews

655 Broad River Rd, Columbia, South Carolina 29210

16 Reviews of Midlands Mazda - Service Center

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March 22, 2018

"Excellent!"

- Courtney24

Jonathan is very helpful and knowledgeable. Super friendly and makes everything convenient. Will definitely recommend sending all friends and family to Midlands Mazda for service.

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Recommend Dealer
Yes
Employees Worked With
Jonathan Fink
February 21, 2017

"Best customer service we have EVER had anywhere!"

- SoThankful

Seth Lyell, Service Manager takes their quote to heart..."Our obsession is your satisfaction". We had trouble on a long road trip and were fortunate enough to come here and meet Seth. He acted with great efficiency, made us a priority and diagnosed our problem. He explained with great communication to both my husband and myself what the situation was and what our options were. His goal was our goal...get us quickly and safely back on the road. Russ, our technician was also a superstar in not giving up when our particular issues proved challenging and frustrating. Thank you for knowing your business, gentleman and for making car trouble as positive an experience as we have ever had. You should be running seminars on customer service, Seth. You are truly an example of how it should all work. We can't thank you enough. The Royals

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Recommend Dealer
Yes
Employees Worked With
Seth Lyell & Russ
February 16, 2017

"very happy"

- Tigertown477

It was the best car buying experience that we have ever had.Everyone was friendly and willing to work with us on trade in.We love the car.Thanks Shane!

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Recommend Dealer
Yes
Employees Worked With
Shane Whitehead
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Troy Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 24, 2016

"Poor Service, poorly trained technicians"

- Swampfox543

I took my 2014 Mazda 3 in for warranty work back in November of '15. The technician changed my gauge cluster. When I pulled out the service lane I knowticed that my mileage showed zero miles. Since I was in a rush I didn't do anything about it figuring I'd just have it corrected later. Well today June 24 2016 I took it in for a recall and also to have my odometer set to my correct mileage (since the technician last time failed to do so) and was told it couldn't be accomplished. So now I'm driving around with a two year old vehicle with incorrect mileage because of an ill trained Mazda technician!!! Thanks Midlands Mazda, next time I'll go elsewhere for service...

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Recommend Dealer
No
Employees Worked With
Tech # 706, Jonathan Fink
June 06, 2012

"Wray worked with us on a wearable part that was just..."

- ClaudiaW

Wray worked with us on a wearable part that was just barely out of warranty. Special thanks go out to all the Wray staff members who helped to make this happen... Wray is a name in Columbia, SC that you can trust... fine folks, fine work!

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Recommend Dealer
Yes
Employees Worked With
Bert Bock
May 09, 2011

"In addition to providing service for my 2006 Miata, Andy..."

- nbk43fp

In addition to providing service for my 2006 Miata, Andy Wilson at Wray Mazda has agreed to provide service for my 2003 Honda Civic (the Honda dealership moved locations). I recently had an issue with the temperature gauge on my Honda and called Dean Royson to see if they would take a look at it. They were able to fix the problem within a few hours. I met Andy Wilson at the service area to thank him for providing service on my Honda, providing an excellent price, and providing excellent customer service. In the conversation, Andy detailed all the "extra steps" they performed to ensure the problem was corrected. I continue to be amazed at the quality of their repair service and the genuine interest and focus on the customer. Hopefully I have many more years with the Miata. I suspect I'll need to replace the Honda in a few years or so. I have owned a half dozen Hondas but will definitely go to Hal Wray for the next replacement.

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Recommend Dealer
Yes
Employees Worked With
Andy Wilson, Dean Royson, Bill Bradshaw
April 17, 2011

"The Mazada 3 I currently am driving is the third car I..."

- lmoseley

The Mazada 3 I currently am driving is the third car I have bought from Wray Automotive. If I have ANY concern, all I do is call Bert Bock and he answers my question or puts me in contact with the individual who can help me. Wray Automotive is a FAMILY business! I have met and spoken to Mr. Wray and his son on numerous occasion - in person & on the phone. George Mook and Andy Wilson are always honest and up-front with me . . . something this female truly appreciates when it comes to car mechanics, due to my lack of expertise. I quite imagine I will buy my next vehicle from Wray as well. They take the time to make sure I am comfortable with what I am purchasing & truly go the extra mile when it comes to making their customers happy! I recommend this dealership highly!

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Recommend Dealer
Yes
Employees Worked With
Bert Bock, George Mook, and Andy Wilson, Bert Bock
March 31, 2011

"I was scheduled for service early in the morning, but due..."

- columbiagirl

I was scheduled for service early in the morning, but due to a work conflict, couldn't keep the appointment. Bert called in to check in when I hadn't arrived, and was able to see me at 5:30pm and have my vehicle ready to go before 6. A record speedy service indeed.

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Recommend Dealer
Yes
Employees Worked With
Bert, Bert Bock
March 25, 2011

"I have been doing business with Wray Volkswagen for 9..."

- dogette34

I have been doing business with Wray Volkswagen for 9 years & it's because of their excellent service that I will continue to come back. Burt Bach has always helped me when I have my VW Beetle serviced and he's always friendly and knowledgeable. I can always count on him to take great care of my car & I trust him.

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Recommend Dealer
Yes
Employees Worked With
Burt Bach, Bert Bock
February 16, 2011

"Wray's service department is the best I've ever used in..."

- nbk43fp

Wray's service department is the best I've ever used in my 50+ years of driving. They do excellent work, never have I had to take my car back to have something done the 2nd time. I'm so impressed with their service on my Miata that I began having them service my Honda Civic. While their service is excellent, their customer service is first of class. I'm greeted by first name in a friendly yet professional way. They do everything possible to ensure that I'm treated as the most important customer they have. I highly recommend Wray Mazda for all Mazda and Volkswagen service. Once you experience their quality service, you also may take your other vehicles to them as well.

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Recommend Dealer
Yes
Employees Worked With
Dean Royson, Bill Braswell, and Andy Wilson
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