Midtown Kia

Strange visit.... I dropped my car off for a recall and to swap out two tires for used tires I had with better tread. I got a call a little while later asking if I knew I dropped my car off for a recall and to swap out two tires for used tires I had with better tread. I got a call a little while later asking if I knew where the tire lock key is because they stated that they could not find it. I said I'm not sure but I would think either the back, under the floor boards with the tire changing accessories, glove box, or center console. They assured me they have already checked in all of those areas as well as throughout my entire vehicle to no avail. I was told my only option was for them to remove the locks on the wheels since they did not have a key to fit my vehicle and they "could not find" mine. I picked up the vehicle that afternoon. All seemed fine. Two days later I wake up to see that one of the back tires that they had put on was completely flat. I went to the back of the car to get the tire jack and accessories and what do you know, right there next to the tire jack was the tire lock key! Right where it should be. When I look into it though, I notice it is broken. Very odd. I find it extremely strange that I was told they had looked everywhere in my vehicle and absolutely could not find it. I just find it hard to believe that a service specialist would look over it sitting right where it should be. The only conclusion I can draw from this is that they must have broken the tool and then lied to me about not being able to find it. When I said I'm not sure where it is but have they looked in those places, they thought I wouldn't pick up on the fact that they broke it. I probably would have fallen for this had they not placed it right back where it belongs in the back by the tire jack after breaking it. I am super annoyed by this misleading visit and I feel like I can no longer trust Midtown Kia for service. It is unfortunate as this was where I typically get my vehicle serviced. I'm also out money for the visit, and had to change a flat myself and buy two brand new tires expectantly. Most of all I am disappointed in the dishonesty of the service department. My car was also due for an oil change, needs new wiper blades, a battery just to name a few things. I would have appreciated recommendations on services as well as estimates for services based on the "free inspection" they performed on my vehicle. I did get all of that and more though when I went to Hibdon to get emergency brand new tires over the weekend. More

Quick in and out Great service to help me get on with my day as quickly as possible. Couldn’t be happier. Rick was fantastic and suggested additional items I may need Great service to help me get on with my day as quickly as possible. Couldn’t be happier. Rick was fantastic and suggested additional items I may need in the near future. More

Great experience at a challenging time Want to say thanks to Brian and Lauren for their help when my Kia souls engine decided to go out. Ended up in a new 2018 optima. Want to say thanks to Brian and Lauren for their help when my Kia souls engine decided to go out. Ended up in a new 2018 optima. More

Service 1 scheduled. 1 not scheduled 2014 kia with apt. For fluid changes and overall ck up. 2008 electrical door fault. Both services treatd with professional care on a timely basis.. 2014 kia with apt. For fluid changes and overall ck up. 2008 electrical door fault. Both services treatd with professional care on a timely basis.. all details explained.. very courteous. Will continue to recommend this dealership. More

Excellent service! We needed an oil change, low tire check and overall inspection. It was a Monday, we didn't have an appointment, but they took us in right away and di We needed an oil change, low tire check and overall inspection. It was a Monday, we didn't have an appointment, but they took us in right away and did everything we asked them to do and more. We are very happy with Mid-town Kia in Tulsa. More

Satisfied Greg took care of everything I needed in my car and even gave me the information that I needed on other things that needed to be done to my car. Thank Greg took care of everything I needed in my car and even gave me the information that I needed on other things that needed to be done to my car. Thank you. More

Excellent Made sure he go me the best deal possible in the market and competitive dealers. I told him what I wanted and delivered exactly what I ask for. Made sure he go me the best deal possible in the market and competitive dealers. I told him what I wanted and delivered exactly what I ask for. More

Checked the burn smell I was so sick to my stomach to learn that my car I just bought 3 weeks prior has a valve cover gasket seal leak due to it being dry rotted. I have tri I was so sick to my stomach to learn that my car I just bought 3 weeks prior has a valve cover gasket seal leak due to it being dry rotted. I have tried to get ahold of Harry for over a week and left messages but nothing. Travis could not help me with this problem said I should have got the extended warranty. I say this car should have been better inspection before putting it up for sale. I am disabled on social security and cannot afford an expensive repair!! More

Excellent customer experience Easy to make appointments, took care of the oil change and the recalls that I was not aware of. Very nice group of people and clean service area! Easy to make appointments, took care of the oil change and the recalls that I was not aware of. Very nice group of people and clean service area! More

Overall experience was good. My overall experience was great, however, when it came to the financing portion, Michael Alexander was very unprofessional. He intentionally mislead m My overall experience was great, however, when it came to the financing portion, Michael Alexander was very unprofessional. He intentionally mislead me to coerce the sale of the extended warranty by quoting me a ridiculously high interest rate of 14%, then pretended he was doing me a favor by dropping it to 7%. He was also very temperamental and moody and was slamming doors and other things around during the sale. I don't feel one person can ruin the overall experience, but to be treated that way by someone acting childish was far less than desirable. More