Midtown Kia

Everyone and everything was excellent! Special thanks to Michael Aponte and Carson VanCleave And Mrs. Shelly in finance! I had a Great experience! Special thanks to Michael Aponte and Carson VanCleave And Mrs. Shelly in finance! I had a Great experience! More

Everyone was amazing! Took the time to go over everything and to make sure I had no questions. Took the time to go over everything and to make sure I had no questions. More

Set up service appointment for a broken strut, earliest available appointment was nearly 6 weeks out. Called to make sure the strut was under warranty (it was), but was asked if the appointment was for a r available appointment was nearly 6 weeks out. Called to make sure the strut was under warranty (it was), but was asked if the appointment was for a recall notice. I said no, it's for a broken strut, but the could do the recall work at the same time. Called the day before the appointment to make sure they had the parts to make the repair. They said they only showed the the appointment was for recall notice. I explained again it was primarily for the broken strut, was told they would change the appointment info to reflect that. I asked they were sure, because I was making a 100 mile round trip to get the repair done. Yep, they were sure. The next day we drove the Kia and another vehicle to Midtown Kia, knowing we would have several hours to kill while the work was done. I pull in the service bay, tell them my name, and the guy looks it up on his computer and says "oh, you're here for the recall notice, right?" NO, I'M HERE FOR THE BROKEN STRUT, WHICH I SPOKE TO 3 DIFFERENT PEOPLE ABOUT, INCLUDING YESTERDAY. Spoiler alert: they didn't have the parts to replace the strut. Had to make ANOTHER appointment for a week later, to have the repair work done. There are only 2 reasons I bumped this experience up to 2 stars. 1) they threw in a free oil change, which pretty much covered what I spent on gas for my two appointments, and 2) my experience with the service department was still better than my actual new car buying experience when I purchased the new vehicle in 2021. Gotta love that Midtown Kia! More

The dealership had lots of selections. Salesmen we’re very nice… it did take quite awhile to complete the whole sales. Salesmen we’re very nice… it did take quite awhile to complete the whole sales. More

A pleasure to do business with, especially my salesman, Jordan Bush. Very professional and courteous. Jordan Bush. Very professional and courteous. More

Midtown Kia has it all; fair pricing, professionalism, inventory, and fast but thorough service. If we decide to buy another Kia, we’ll be back! Big thanks to Carson for all his help and expertise. inventory, and fast but thorough service. If we decide to buy another Kia, we’ll be back! Big thanks to Carson for all his help and expertise. More

Everyone was friendly, but there was a lack of communication from the staff concerning the status of the work. communication from the staff concerning the status of the work. More

Midtown KIA has always been great but they took it to the next level on this last service visit. next level on this last service visit. More

Mike Mellor was so nice and professional. He made sure I knew what was being done to my car. When the work was completed he took me to my car. The Midtown Kia staff are always nice and the wa He made sure I knew what was being done to my car. When the work was completed he took me to my car. The Midtown Kia staff are always nice and the waiting area is always clean. More

False prices marked on cars! They add extra cost onto sticker price! Avoid this dealership!!! They add extra cost onto sticker price! Avoid this dealership!!! More