Midtown Kia - Service Center

The appointment was very timely, it took only 30 minutes and the workers were friendly and explained everything in detail. and the workers were friendly and explained everything in detail. More

What was supposed to take 30 minutes took 3 1/2 hours. I had confirmed that the part was available and the repair was ready to be done at the appointment time. When I got there, the parts still needed to I had confirmed that the part was available and the repair was ready to be done at the appointment time. When I got there, the parts still needed to be picked up. The service is not efficient. More

no available wifi outlet made my 10:30 appointment, 2 and half hour wait disappointing, still waiting on part for original service reason for appointment. David too update. and half hour wait disappointing, still waiting on part for original service reason for appointment. David too update. More

Brought the car in. Work was covered by warranty. Car was in and out within a week Work was covered by warranty. Car was in and out within a week More

Fast and excellent service and they even washed and vacuumed my car! Would definitely recommend. vacuumed my car! Would definitely recommend. More

The car sat at the dealer for over a week before anything happened. Prices were very high. Car was returned 2 quarts low in oil even though they did work on the oil system. happened. Prices were very high. Car was returned 2 quarts low in oil even though they did work on the oil system. More

They are very attentive and customer service driven. They go the extra mile and are not high pressure oriented. They go the extra mile and are not high pressure oriented. More

The staff was super friendly and helpful when I went to the location. The issue was, I made an appointment for a Wednesday morning to fix my break light. After not being told anything for over 24 hours, I the location. The issue was, I made an appointment for a Wednesday morning to fix my break light. After not being told anything for over 24 hours, I called the to see what was going on. You had kept the car overnight and still no one had looked at it yet. So what’s the point in having an appointment? Also, why do I have to call over 24 hours later to see what’s happening? Last Friday I picked the car up. They said the part would be delivered in about 3 days and they would call. It’s been 7 days and not a word. I’m not going to call and check. Who knows how long I will wait before anyone fallows up. I’m sure when they hear about this review I will get a call back quickly. I am truly not a complainer. It’s just the lack of communication that needs attention. I run a large business and all we really have is service. My customers can go anywhere to get what we sell. Service is the difference maker. I welcome this kind of feedback from my customers so I can fix the issues. I’m not wanting to get anyone in trouble. As a manager I would want to know this stuff. More

Mid Town Kia got us right in for our oil service. Offered us a ride to and from if needed. Offered us a ride to and from if needed. More

Quick and easy. Everyone was friendly. It was done in less than an hour even though I was quoted an hour. Everyone was friendly. It was done in less than an hour even though I was quoted an hour. More