Midtown Kia - Service Center

Our 3+ month (98 days) long experience with the Midtown Kia service department was an absolute nightmare. We took in our 2020 Telluride on January 14, 2025 to fix an inoperable sunroof, and the repair was Kia service department was an absolute nightmare. We took in our 2020 Telluride on January 14, 2025 to fix an inoperable sunroof, and the repair was not completed until April 22. According to the final service report, the amount of time it took to fix the issue was 3.3 hours. During the 3+ months, we were assigned (4) separate service techs, all of whom were completely unresponsive and very difficult to get a hold of. After the first 2 ½ months with no solid progress or updates, I decided to drive to the dealership just so I could speak with the service department to get some type of update and a plan to get the sunroof fixed. When I arrived in person to speak with the service tech, he had no idea what the status was and refused to discuss a plan of action for the repair. I requested to view our vehicle to check the current state of the repair, and after 15 minutes of searching for our vehicle, a service tech took me to the very back of the property where it was parked outside, and it was immediately evident nothing had even been touched on our vehicle. Weeks prior to this, I had been told the headliner had been removed and the sunroof assembly had been taken apart in order to better diagnose the issue. It was obvious that none of the information they had been telling me was true. On the day our vehicle was ready to pick up, we were told it was being thoroughly cleaned first but would be ready at the end of the day. When we picked it up that evening, it was a complete mess and for some reason had a strong stench of urine. This horrible experience has completely ruined our initial love for the Kia Telluride, and we will never consider purchasing another Kia vehicle in the future. We can’t sell our Telluride fast enough! More

This service department is the worst I’ve ever been to. Multiple times we’ve had to order a part. Then we wait and have to call them to get status updates. Most of the time it takes months. Their team cons Multiple times we’ve had to order a part. Then we wait and have to call them to get status updates. Most of the time it takes months. Their team consistently will send you to the parts department where there is not a voice mail. So then you’ve got to call back again. They don’t listen when you do and you get back to the parts department. Stay away if you can. It’s crazy. Not worth the money. Find another option. More

I had a lot of trouble with Quincey throughout the buying process. But in the end Derick stepped in and made it right. process. But in the end Derick stepped in and made it right. More

Set up a appointment and told them what parts we needed and I took a day off work to go down and they didn't even bother to have the parts there so I lost a days pay to go up there for nothing. and I took a day off work to go down and they didn't even bother to have the parts there so I lost a days pay to go up there for nothing. More

They did a great job. Best car buying experience yet Alyssa was great at helping us find what we wanted Best car buying experience yet Alyssa was great at helping us find what we wanted More

This service department is the worst I’ve ever been to. Multiple times we’ve had to order a part. Then we wait and have to call them to get status updates. Most of the time it takes months. Their team cons Multiple times we’ve had to order a part. Then we wait and have to call them to get status updates. Most of the time it takes months. Their team consistently will send you to the parts department where there is not a voice mail. So then you’ve got to call back again. They don’t listen when you do and you get back to the parts department. Stay away if you can. It’s crazy. Not worth the money. Find another option. More

Very good service and enjoy being there I like the service department at Midtown Kia service department at Midtown Kia More

I feel for the service department after working there for 2 years I know the volume and struggles of that service department and the ongoing challenges they face. Patrick I’m proud of you it’s great to see y 2 years I know the volume and struggles of that service department and the ongoing challenges they face. Patrick I’m proud of you it’s great to see you thriving in the ever shifting environment! You rock buddy thank you More

Very disappointed with this dealership. Initially everything seemed okay until I found a paint defect in the paint if our new Sorento. The service writers look at it and made note of it and Initially everything seemed okay until I found a paint defect in the paint if our new Sorento. The service writers look at it and made note of it and said they would get back with me. Never heard from them again. So, I contact Kia and try and buy some touch up paint for the vehicle so I can protect the metal. They cancelled my order and told me to contact a paint and body shop and have them make me a batch. I'm at a loss. More

Service rep Patrick was professional and ensured my car was repaired properly. Great communication and follow through was repaired properly. Great communication and follow through More