Midtown Kia - Service Center

I have purchased and serviced 3 cars here. Staff are friendly and helpful. Repair prices seem a bit high, but most dealers are. Overall I will keep using Midtown Kia. Staff are friendly and helpful. Repair prices seem a bit high, but most dealers are. Overall I will keep using Midtown Kia. More

She was very thorough and ordered the needed parts. She was really friendly too! Great customer service! She was really friendly too! Great customer service! More

Had my first oil change on my 2025 K4 and it was easy and Brianna was very helpful. Brianna was very helpful. More

Great experience getting my car serviced. I was greeted immediately when I got there and quickly got me squared away. My car was done quickly. Very simple and easy process! I was greeted immediately when I got there and quickly got me squared away. My car was done quickly. Very simple and easy process! More

Patrick was very helpful and relay delayed a lot of helpful information. Definitely highly recommended. helpful information. Definitely highly recommended. More

Amazing people! Very helpful and easy going. Will definitely be coming back! Melissa was an amazing sales representative and she actually introduced me to the car I’ Very helpful and easy going. Will definitely be coming back! Melissa was an amazing sales representative and she actually introduced me to the car I’m in today! More

We had the same issue with the engine light coming on. I believe it took my daughter two or three visits to figure it out. In the meantime we are getting diagnostic fees every time. Also, getting an appoi I believe it took my daughter two or three visits to figure it out. In the meantime we are getting diagnostic fees every time. Also, getting an appointment is a nightmare, I would hate if there was something truly wrong. Then , my daughter was told she was not covered under the warranty, which was not true. If I had not been involved I think she would have been taken advantage of. More

Dealership is very friendly. Patrick was a big help. Would recommend this dealership to my friends and family. Patrick was a big help. Would recommend this dealership to my friends and family. More

Bree was great and honored the original quite after I had expressed on the front end the part cost should be higher. The intake person didn’t note the part # I gave or what needed to be done on my vehicle. expressed on the front end the part cost should be higher. The intake person didn’t note the part # I gave or what needed to be done on my vehicle. Bree did a great job taking over and ensuring my car was taken care of and again, honored the original quote after service misquoted and I mentioned before then that I expected a high part cost. More

Service Department (2024 Kia Carnival Owner)** I am extremely disappointed with the level of customer service at this dealership. Back in the spring, I requested to order a second-row middle seat fo extremely disappointed with the level of customer service at this dealership. Back in the spring, I requested to order a second-row middle seat for my 2024 Kia Carnival. I was told someone would return my call and assist me, but no one ever followed up. I eventually ordered the seat myself. That alone signaled a lack of interest in helping customers or even making a sale. Fast forward to today, 8/23/24: I had a **1:00 PM appointment** that I waited **two weeks** for, to address a failing liftgate and side door trim issues (the door occasionally won’t close). Upon arrival, I was informed by Kia employee Breanna that they “typically don’t do diagnostics on Saturdays” and she wasn’t sure why my booking was even allowed. If that’s the case, why is the repair department even open on Saturdays? At **1:32 PM**, I was further told that there is only **one technician** on staff for the entire dealership, and that he *might* get to my car today—but there was no guarantee it would even be looked at. This is after scheduling weeks in advance and showing up on time. This level of disorganization and disregard for customers’ time is unacceptable. Breanna did communicate well and was polite, but she was clearly left to deal with systemic failures in scheduling, staffing, and customer support. A dealership that cannot reliably schedule, staff, or follow through on basic service requests is failing its customers. I strongly urge management to take a hard look at how service appointments are being booked, how calls are followed up, and why customers are left with broken promises. Stay tuned—I will be updating this review based on whether or not my vehicle is actually serviced. Stephen Williams More