Midway Chevrolet

very pleased Came in to work with Jorge on trading in my truck on another truck he done everything in his power and got me in a new one .very nice and friendly per Came in to work with Jorge on trading in my truck on another truck he done everything in his power and got me in a new one .very nice and friendly person will be back for another vehicle from them More

Being Ethical First of all, my family and I want to express our gratitude to Midway Chevrolet. Few days ago, my family and I purchased a car from Midway Chevrolet, First of all, my family and I want to express our gratitude to Midway Chevrolet. Few days ago, my family and I purchased a car from Midway Chevrolet, 2323 West Bell Road, Phoenix AZ. 85023. The car we purchased was priced fairly, staff was polite, professional and overall our experience was great. For first time, no complaints and we were quite satisfied. Unfortunately, day after our purchase we had experienced financial hardship and had to look at an option to return the vehicle. Now as you all may know, there is not a law out there such as “three day recession or cool off stage” when you make a car purchase. The dealer does not have to unwind the deal and your signature is a law binding contract. Yet, when we reached out to Midway Chevrolet, they were willing to listen and find an option that would resolve our concern. They displayed empathy, listened to our concerns and most of all, they were understanding. When they found that we experiences such unfortunate financial situation, they stepped out with their best foot forward and did what they were not required to do. Instead of making a sale, they thought of customer first and provided and making sure that we were satisfied. They provided us with an option to “unwind the deal”. Basically, take the vehicle back without any penalties. Now, I am not saying to go out there and purchase a car without planning it and financially being able to afford it. I hear stories where we reference car dealerships as “out there to get you”; however, I will say that this dealership and people that work there actually care about customer service and will do their best to make sure you are a satisfied customer. Next time such story is told in my presence, I will stand there and say that one dealership is different and that is YOU! Finally, I want to thank Joseph Koenig, staff that assisted us with purchase and and Karen from corporate office. Even though we did not officially purchase a car, if we ever do purchase one... you can bet that we will be seeing YOU! Joseph, not enough words can be said; however, I will just say that you are an asset to Midway and I am glad to know that people with your ethics are out there. My family and I truly appreciate it!!! Once again, Thank you so much Midway Chevrolet! More

Anthony Martinez is A God Sent Mr. Martinez and his staff made me feel at home. I drove from Los Angeles to buy my car from them because the Customer service was over and beyond wha Mr. Martinez and his staff made me feel at home. I drove from Los Angeles to buy my car from them because the Customer service was over and beyond what I am use too. My son and I ended up having to stay in town and Mr. Martinez was kind enough along with his family to accommodate us. Excellent customer service. I will buy another car from them again. Rena Jenkins More

Friendly and Excellent Follow-up! Our Family wants to thank Midway Chevrolet and its new General Manager Dave Foringer for the great car and excellent service we received. Dave and his Our Family wants to thank Midway Chevrolet and its new General Manager Dave Foringer for the great car and excellent service we received. Dave and his crew treated us with respect. They took the time to make the car buying experience a joy. We recommend them to anyone! Bill & Mai More

Amazing Experience, Thanks Gil Came in today thinking that if we got a good deal we might be interested in a new Traverse. Gil Martinez made the process as painless as possible. He Came in today thinking that if we got a good deal we might be interested in a new Traverse. Gil Martinez made the process as painless as possible. He explained every step and shared information that I am certain others would have kept to themselves. He is truly an advocate for the customer. Thank you again Gil! More

Gil Martinez' amazing customer service I applied online playing with the idea I should trade in my fiancés car (loan in his name) for a car in my name to rebuild my credit. This was a long I applied online playing with the idea I should trade in my fiancés car (loan in his name) for a car in my name to rebuild my credit. This was a long ahot but figured why not.. Gil emailed me bright and early the following morning and we then went from there. I drove an hour and a half to Phoenix Midway Chevrolet not knowing if he'd be able to help me achieve my goal. From the second we shook hands, there was trust. He didn't give me the "how much can you spend" line. He didn't even bring up the car buying idea. He spoke to me about my credit report, taught me how to read each letter and number- what they stood for. I learned that piece of paper I was intimidated by for all these years following a divorce and losing my income wasn't nearly as bad as I thought it was. He taught me how to rebuild from there, how to plan out my next year working towards my credit goal. Eventually we talked about my initial plan- he didn't show me but one car. That car, he worked up the numbers- added in discounts and rebates.. Factored in my trade in and it's negative equity.. I drove away in that car. I now am enjoying a 2015 Chevy Malibu, rebuilding my credit, have the knowledge from what I'd call his "free credit advice" to make my life easier. Today couldn't have gone any better and I thank Gil Martinez for taking the time out of his day to ensure I walked out of there knowing what I was doing in this confusing credit battle (which isn't that confusing using at all!) I recommend this dealership to anyone for any reason and most importantly recommend talking to Gil if you have concerns regarding your credit and factoring in your vehicle purchase. More

Go see Gil Martinez! I came into this dealership a few months ago to find out what I needed to do to trade my car in. I had gone to several places to get an idea of what g I came into this dealership a few months ago to find out what I needed to do to trade my car in. I had gone to several places to get an idea of what game plan I needed and Gil Martinez was the only person who didn't scare me off with the typical salesman personality. I am in sales myself and I appreciated the way he really understood what I wanted, wanted I didn't want, how much I wanted to spend, etc. He also worked from the bottom up, rather than the top down. So while the typical car-buying experience can be like Chinese water torture, he actually made it enjoyable and never played the back and forth game that I don't have time or energy for. I was aware of every detail the entire time and I drove off in a gorgeous 2015 Malibu LT. He is also extremely knowledgeable, so not only do you get a great sales person who is on YOUR team, you also are working with an expert that can answer any question about any car, down to fun facts and details. He is a great story teller too! I would only recommend him to my friends and family, so when you go see him, tell him NATASHA sent you! :-) More

Great service experience Service adviser went over and above to diagnose problem with battery that keeps going dead. Battery was replaced free since still under warranty with Service adviser went over and above to diagnose problem with battery that keeps going dead. Battery was replaced free since still under warranty with GM. Happy with service. More