Midway Chevrolet

We are extremely unhappy with Midway Chevrolet customer service, communication, and rectification of issue. Dropped off our vehicle for inspection/quote in the morning. Got a call in the afternoon with the service, communication, and rectification of issue. Dropped off our vehicle for inspection/quote in the morning. Got a call in the afternoon with the prices, we declined the work due to the extensive price and still ended up having to pay a diagnostic fee of over a hundred dollars. No one had mentioned anything about a diagnostic fee during drop off of the vehicle in the morning. We were quite shocked and will never go back to Midway Chevrolet nor purchase a Chevy car ever again. Extremely poor customer service. More

Went online and filled out the contact form for a specific vehicle. Received a call within five minutes! I told the caller about my situation and budget and requested a price on the model he had. specific vehicle. Received a call within five minutes! I told the caller about my situation and budget and requested a price on the model he had. He asked what my credit score was and I told him 820+. He said they are seeing rates around 6-8%. He said we could probably work something out. I told him if he can’t I understand and will move on. A day later I get a text from someone else! He said he was working with my caller. He asked for my credit score and I told him I already gave it to your partner but here it is. He says “why don’t you come in so I can see if I can sell you something more expensive “. Wait…..!?!? The next day he sends me the offer sheet via text. The offer was on a DIFFERENT, more expensive vehicle!. I told him I couldn’t go more than 60 months. He quotes 72 months at 11.99 apr!!!! Who pays 11.99 % with an 820+ credit score?!?! Not to mention paying full price and FORCED to buy their $2599.00 “protection package”!!! I told him up front that all I wanted was tinted windows and would NOT be interested in anything else. Did I mention the $599.00 doc fee?! Those are common, but this is at the high end. Plus they’re still keeping the hold-back on the vehicle. As a former service advisor for a REPUTABLE Chevy dealership I could see what was going on here. I would rather he said we can’t do a deal (being honest) instead of insulting me and trying to railroad me. What a bunch of unprofessional salespeople(?). When you look at their other reviews you can see why. After his “text” he never even followed up with me. ZERO business and people skills. It’s obvious that he quoted this way as he was not interested in doing business with me. Maybe you will do better if you go in there face to face. Who knows? They will never see me or ANY of my friends and family…..EVER! Shame on you for letting your people engage in this deceptive and shameful process. More

Went up to see a Chevy Colorado on July 28 and ended up buying. It had some cosmetic issues that I was assured would be fixed prior to delivery (I live in Tucson). These issues were NOT fixed prior to deli buying. It had some cosmetic issues that I was assured would be fixed prior to delivery (I live in Tucson). These issues were NOT fixed prior to delivery. The dealership acknowledged this and reimbursed me for the reconditioning fee. I also told them how the steering wheel was shaking badly. They had me drive it back up to their dealership to inspect. They end up replacing a tire, which seems to fix the issue. About a week later, the entire truck begins to intermittently shudder while driving. The dealership asks me to take it to a discount tire. Discount Tire replaces two additional bad tires sold with the vehicle. This does not fix the problem, so Midway has me drive the vehicle to them AGAIN. After several weeks of zero communication I am told the transmission needs a full replacement. The truck has now been at the dealership since October 11 and the repair is still not complete. Meanwhile I’m stuck making payments on a truck I can’t drive because they sold it without proper inspection on a NUMBER OF ISSUES. At minimum the dealership should reimburse me for my monthly payments during this period, or refund me every dollar I’ve spent and allow me to return the truck. Across the board, communication has been ineffective or completely blown off. I’ve been blatantly ignored in my attempts to communicate. Absolutely horrendous experience. More

Very unhappy. Midway Nissan took my vehicle in on Thursday then said they couldn’t work on it and it would need to go to Chevrolet across the street. Took them a d Midway Nissan took my vehicle in on Thursday then said they couldn’t work on it and it would need to go to Chevrolet across the street. Took them a day to get it there and I was told they would not be able to look at it until Tuesday. I asked about a rental and they said it needs to be diagnosed before they can give me a rental. Come Tuesday evening we stopped in and they still have not even looked at it and I was told there are still 3 more cars ahead of me before they even look at it! So driving back and fourth with getting myself and husband to work. Now they are saying possibly Friday. I have had non stop issues with this car. It has been only 3 weeks since I purchased it. Not happy at all! More

Spent 4 hours working with Bernie. Most time was spent sitting around with no one is sight. Bernie was fine overall. 2018 suburban with big dent/scratch on side. Bernie even went to Most time was spent sitting around with no one is sight. Bernie was fine overall. 2018 suburban with big dent/scratch on side. Bernie even went to get estimate, promised they would fix it. It’s a $2200 fix according to their body department. Vehicle definelty doesn’t reflect the price of an accident or damage, which clearly it has. Comes to the point that I said no maintenance, they added it on anyways, despite them trying to ignore it. Manager comes over, you know the deal, where he says he wasn’t informed of the dent/scratch and they sell their vehicles in need of repair all the time? No thanks. I just wasted 4 hours being lied to. I’ll make sure to shop somewhere else. More

26 months ago I purchased a 2004 Corvette from them with 71xxx miles. I have put 6xxx miles on it since purchase. I brought it in for preventative maintenance. I wanted a 160° thermostate coolant flush and 71xxx miles. I have put 6xxx miles on it since purchase. I brought it in for preventative maintenance. I wanted a 160° thermostate coolant flush and blow out AC condenser, radiator and coolant flush. None of which was done and I paid $455.00 for services not performed. I am a retired master technician waiting on hip and knee replacement surgeries or I would have done it myself. Car overheating I remove shrouds and radiator is plugged. Coolant was orange (Dex Cool) paperwork states universal coolant used (yellow in color) and Thermostate housing hasn't been touched. I bought the car from them and tried to trust them. They proved to be untrustworthy. More

I took my truck in for overheating transmission. They”fixed” it. I returned it that day. They kept it for three weeks, said they replaced the sensor for the temperature control and the transmission They”fixed” it. I returned it that day. They kept it for three weeks, said they replaced the sensor for the temperature control and the transmission was fine. I was still 2000 miles of my warranty expiring. Fast forward to my warranty expiring. My transmission grenades. Everything inside is burnt, I contact the service department, they told the fluid was just fine, they tell me to go xxxx up a rope. So I’m stuck with a 5500$ bill. And they continue to contact me, to see if I want to buy a vehicle. One of the absolute worse dealerships I’ve ever had the bad luck to deal with. DO NOT BUY A VEHICLE FROM THESE CROOKS!!!!!!! More

I took my truck in for a recall and also wanted them to repair my air conditioning because it wasn't working. Instead, they found something wrong with the thermostat shock absorbers and a little oil leak a repair my air conditioning because it wasn't working. Instead, they found something wrong with the thermostat shock absorbers and a little oil leak and the differential. They charged me over $3,000 for these repairs and did not repair the things that I wanted. More

I received a phone call but of course no message so i returned the call. The guy answered and I said someone just called me! He acted surprised and said let me figure out who call. He then asked my name returned the call. The guy answered and I said someone just called me! He acted surprised and said let me figure out who call. He then asked my name and zi again said someone just called ME. He fumbled around for a very short time and then laughed and said “oh it was me”! They have NO clue what they are doing and I’m purchasing a few vehicles from another more qualified dealership More

My experience at this dealership was absolutely terrible. The level of incompetence was off the charts. My 2022 vehicle had to wait for a whole week before a technician even looked at it, and to make matters The level of incompetence was off the charts. My 2022 vehicle had to wait for a whole week before a technician even looked at it, and to make matters worse, they didn't even have the necessary parts. It was an extremely frustrating and disappointing situation. More