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Midwest Auto Store
Florence, KY
85 Reviews
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Showing 85 reviews
July 13, 2019
Will be a returning customer We bought our Nissan Juke here from Kevin L. at the end of May 2019. We loved the car and they allowed us to trade our SUV in order to get it. Howeve We bought our Nissan Juke here from Kevin L. at the end of May 2019. We loved the car and they allowed us to trade our SUV in order to get it. However, we forgot to bring the SUV title with us that day! The store let us put a deposit on the Juke and held it for us until we could come back with the SUV title and the check for the Juke. We noticed a rear wiper wasn't on this Juke, (previous one had broken off) but Kevin said right away he would get that part in for us without charging us extra. He did just that and the nice receptionist had it mailed to us and it is now on and works perfectly. Kevin was very hospitable and very attentive with us, as he was with many other customers that day. Wish there were more salespeople/receptionists out there that were easy to talk to and deal with like him! No real hard sales pressures here. MJ was very helpful and informative speaking with my husband. Even doing the final paperwork was not a problem. It all went smoothly. Thanks, Midwest Auto Store!!! :) I LOVE MY LITTLE JUKE!!!!!! More
by MandysJuke
Employees Worked With
Kevin Lowe, MJ
Helpful May 29, 2019
I bought my Ford Fusion there Great experience. Found on carGuru. They beat the cost of all the other dealers that I looked at. They were sensitive to my time because I had Great experience. Found on carGuru. They beat the cost of all the other dealers that I looked at. They were sensitive to my time because I had only two hours to buy the car and have it detailed before I had to leave for dinner to celebrate my 19th wedding anniversary. Kevin Lowe was great and was flexible on the time for me to schedule my test drive. I had gone to 2 Ford Dealerships, a few used car dealerships, and a CarMax. They beat the prices and I was able to get the car I wanted. More
by Happy Customer
Employees Worked With
Kevin Lowe
May 28, 2019
this is the place!! purchased 2013 ford focus yesterday. Kevin Lowe took very good care of me. no hassle. no bs. straight forward the way I like it. thx Kevin. finan purchased 2013 ford focus yesterday. Kevin Lowe took very good care of me. no hassle. no bs. straight forward the way I like it. thx Kevin. finance guy efficient also. IMO he went beyond what had to be done. it was painless thx MJ Seems like everyone in the operation knows his job and that alone is why my family will be going back to purchase. I could write a book on the dealers I spoke with that dont know jack, dont think i know jack and dont care. I am sooo glad i found these guys!!! More
by ninaj0421
Employees Worked With
kevin,mj,brenda? sorry, but she did a nice job
March 21, 2019
Great Service. Great People. We purchased a Chevy Silverado 2010 yesterday and are more than happy with the wonderful service. It was fast and hassel free. Will definitely be back We purchased a Chevy Silverado 2010 yesterday and are more than happy with the wonderful service. It was fast and hassel free. Will definitely be back. Go see Kevin Lowe!! More
by Cody & Kelsi Bush
Employees Worked With
Kevin Lowe
February 11, 2019
No Hassle, Great People Ask for Kevin Lowe. My son needed a new car quickly. We told Kevin what we needed in price and he hooked us up. Amazing Ask for Kevin Lowe. My son needed a new car quickly. We told Kevin what we needed in price and he hooked us up. Amazing More
by Winans
Employees Worked With
Kevin Lowe
November 26, 2018
Honest people Kevin Lowe was my salesman on recent purchase. He worked with me and was not pushy. The unit was actually in better shape than I expected. Thanks Kevin Lowe was my salesman on recent purchase. He worked with me and was not pushy. The unit was actually in better shape than I expected. Thanks More
by Scott
Employees Worked With
Katie and Kevin
August 20, 2018
Had to do there work for them. Found out after buying car with cash I had to do my own title work and License. It took 2.5 weeks to get the papers to take to the DMV. Why so long? Found out after buying car with cash I had to do my own title work and License. It took 2.5 weeks to get the papers to take to the DMV. Why so long?? Not sure why I paid a processing fee of $549. I had a talk with the title clerk at he office and she said this is how they do it for cash buys. Maybe you should not charge a processing fee then or make the amount less. Also a man standing in the office claimed he was the manager after I ask for the manager to talk to. Not!!! Website show a women is the manager. How dishonest was this. I suggest buyer beware of this Auto store. More
by Zack
Employees Worked With
Kevin Lowe
June 11, 2018
Fast Service and an Smooth Transaction! We just purchased a used car as a graduation gift. We had a very pleasant and smooth transaction. Kevin Lowe was very easy to deal with and no high pr We just purchased a used car as a graduation gift. We had a very pleasant and smooth transaction. Kevin Lowe was very easy to deal with and no high pressure sales! We were in and out within an hour unlike most dealerships. We will buy from them again! More
by Crissybill
Employees Worked With
Kevin Lowe
May 29, 2018
Scam dont shop here So i contacted this dealership to buy a van they wouldnt work with me on the price and turns out the were gonna scam me with a dealership fee. Of a to So i contacted this dealership to buy a van they wouldnt work with me on the price and turns out the were gonna scam me with a dealership fee. Of a total of $1879.65. Added to the price of the car. You see i had my own finace bank so they couldnt raise my rate and get that extra kick back so they invented something called a dealership fee and said every dealer charges this. So i call my husbands dealership and they said there is NO SUCH THING and they were scamming me so they could make up the difference of what they would have made off me by raising my interest rate which they claim they dont do! BUYERS BEWARE SCAM SCAM SCAM! Be smarter then the person you are gonna buy a car from ppl and do your homework! I spoke to Chelsea and Kevin at this dealership! Shame on you for scamming hard working Americans i pray Karma comes and bites you in the xxx! More
by Holly
Employees Worked With
Chelsea and kevin
April 23, 2018
Never Shop here I bought a vehicle from Midwest Auto Center in Florence Kentucky last August. I recently went back through my paper work to figure out why my loan was I bought a vehicle from Midwest Auto Center in Florence Kentucky last August. I recently went back through my paper work to figure out why my loan was about 5,000 dollars higher than it should be. Came to find out that they added charges to my loan without my knowledge. They added a premier service contact to my loan of 2,430 dollars. They have also added another 2,000 dollars of “Other charges” to my loan. I was never told about any of this and they added it to my loan without my knowledge. Fine. So I went to their website to try to find emails so I can email my sales person and asked him about all this. Came to find out that the only contact they had was to send them a message. No employee nothing. Just send them a message. So I did. I had asked about the service contract. I contacted Service asking the same thing. Them my sales man contacts me through email. His name is Kevin. He was asking me what I needed. I told him I needed information about this Premier Service Contract. I have the emails saved for all this by the way. I gave them my address and asked that they mail a booklet and information on the Service Contract. I got it the next day. However, they also sent a paper that I would had signed when I was there back in August agreeing to this contract. The paper they sent me does not have my signature on it nor does it has the dealers signature on it. So I messaged back my sales man asking him to mail me a copy of the live ink copy of this contract. I just want proof that I really did sign this stuff. I also asked him about information about this tire and wheel protect. I also asked him to give me information on this 2,000 dollars of extra charges. I started emailing on March 26th. It is April 23th and 20 emails later I still have no got my information I requested. They are giving me the run around. Told me that it was mailed to me. But them mailed to the wrong address. I was a car sales man for a month and these people use the same system as I did. They have my address saved in their system. Plus, I even gave them my address at least three different times. The one that they claim they sent it to my neighbor’s house. Only problem is my neighbor would had given me that when they got it. So they never sent it. I even asked my neighbor and he told me he never got anything from Midwest Auto Center. I just wanted information on this stuff and they have failed to produced it. I had asked back in November about my title. No response from them. I asked for it twice. Then I went downtown Cincinnati to get my title. These guys are failing to produce the paper work I had requested. They are giving me the run around. I have an associate’s degree in Criminal Justice and this sounds very fishy to me. Like I had said they added things to my loan without my knowledge. I had asked them time and time again to mail me the paper work. Instead my sales man said he will email me the paper work. I check my spam folder time and time again and nothing is in it pertaining to this. I have all emails saved up. I had looked in the ratings and reviews on google and found a few similar comments as to what I am going through with these guys. I have asked time and time again for manager's email and he would not give it to me. I caught him in a lie too. I have contacted the Kentucky Attorney General and hopefully they will check these guys out. Still waiting for the paper work. They said they sent it a 4th time. But we will see. 2,000 dollars in "other charges" that they are not disclosing is very fishy. Everyone you need to be careful about these guys. Look over all your paper work. More
by bellv94
Employees Worked With
Kevin Lowe
