Midwest Kia

Classless,crude and ridiculous I only gave them 1 star because zero stars is not an option. My father went into Midwest Kia on October 30,2014 and leased 2 Kia's and bought a pre-o I only gave them 1 star because zero stars is not an option. My father went into Midwest Kia on October 30,2014 and leased 2 Kia's and bought a pre-owned vehicle. He had previously had a great experience with them in 2012 when he paid cash outright for a 2012 Sportage and leased another vehicle from them. They had called him because they wanted to buy back his Sportage and the other Kia had so few miles on it, they(Midwest Kia) also offered to upgrade the 2012 to a 2015. He went in sold his vehicle, used his cash as down payments for 2 other leases and paid for a pre-owned vehicle on the lot. They fired the salesman shortly after or he quit(who really knows, they are good at shifting blame or having no true answers). Moving forward from that, my father passed away May 3,2015. Prior to him dying, on May 1st or 2nd) my brother(who is my father's power of attorney) called Midwest Kia explaining the situation and asking them how we were to proceed once my father passed away as we were caring for him thru Hospice and he was within days of passing. He was treated rudely by the finance manager and, of course, was quite angry and distressed to have someone act without any class towards another human being in a very difficult situation. He then bi-passed the local dealership and called Kia finance directly, who immediately apologized for the local dealership and gave him information on what to do upon death. Ten days after my father died, Kia finance began calling regarding payment for the vehicle. I explained to them my father had passed, my brother was the power of attorney and he would handle all affairs moving forward. I gave them his name and number and asked them to no longer call the number at my father's house. It was told to me it was entered into the computer, they would not call the number anymore and instead deal with my brother. I have been called 37 times since that initial call. Each time I have to tell them my father passed away, my brother is the power of attorney and is who they should deal with since 1)I have nothing to do with either vehicle in question or my father's finances and 2)they already know this because they have contacted my brother, went over the protocol on what to do in the event of death and know my brother is waiting on a death certificate and will move forward properly once he has all the needed paperwork. Every one of the 37 phone calls has ended with them apologizing and saying they've updated their info in their computer and I will receive no more calls. I work nights, get home late and have an 83 year old grandmother dealing with dementia related issues who sometimes can only remember my father's phone number. So when they call at 8 a.m. I answer because I don't sleep with my glasses on and can't read the caller ID, thinking it may be my grandmother. Sometimes it's her, but more often it's Kia and I have to go thru the routine with them again and again. I shouldn't have to do this. Listen, I know to them I'm a nobody and they don't care. I also know they have no class or decency. Obviously, they have contacted my brother, so it's quite ridiculous and rude that I continue to get harassed by them. Hopefully, someone reads this and recognizes this is not how people should be treated. And hopefully, this deters them from ever wanting to buy or lease anything from these people. I think basic decency shouldn't be so forgotten, especially in a service agency. I'm at wits end and wouldn't want any other person to have to go thru what I'm dealing with. Hopefully, turning to social media and writing this will get someone at Kia to realize we all do have a voice that goes beyond who we know in this day and age. Then again, obviously they have no care for how other's think. More

I like the atmosphere of everyone working together I had j'lynn and frank helping me. They worked as a team to make my experience great. Frank really looked out for me. He made me feel very comfortable I had j'lynn and frank helping me. They worked as a team to make my experience great. Frank really looked out for me. He made me feel very comfortable. More

Wonderful Experience Brandon was awesome. He was very informative. He knew all the answers to the questions that we asked. Brandon was very helpful without being aggr Brandon was awesome. He was very informative. He knew all the answers to the questions that we asked. Brandon was very helpful without being aggressive. He listened to what we wanted and didn't push anything else on us. The time we spent with Brandon while we waited for the financing to go through was very enjoyable. The finance person we had was very informative and pleasant. Overall we had an excellent experience and will gladly recommend Midwest Kia to everyone we know. We will definitely come see Brandon again. More

Easy and friendly Brandon Burgdorf was very friendly and understood exactly what I was looking for and the price range and made sure my experience was easy and friendly Brandon Burgdorf was very friendly and understood exactly what I was looking for and the price range and made sure my experience was easy and friendly with no pressure, thanks Brandon I now have an awesome car at a spectacular price. I would definitely recommend him to any of my friends or family that are looking for a new or used car. More

Great Brandon was our sales person. He did a great job working to find out what we wanted and needed. The financing people were wonderful about keeping our Brandon was our sales person. He did a great job working to find out what we wanted and needed. The financing people were wonderful about keeping our payments were we wanted them. As with buying any car the process was long. However, they made us very comfortable while we waited and answered all our questions without making us seem stupid. I will go to this place for all my new and used cars from now on. More

very pleasant Brandon as a very pleasant genuine man if I have the chance I will go back to him specially to buy another vehicle he was very kind not pushy and list Brandon as a very pleasant genuine man if I have the chance I will go back to him specially to buy another vehicle he was very kind not pushy and listened to what I had to say about which car I wanted it needed for my family and didn't try to show me anything but what I asked for More

Happy! I was looking for a compact car with a hatchback after my car was wrecked. I looked online for at least a week and went to approximately 10 car lots i I was looking for a compact car with a hatchback after my car was wrecked. I looked online for at least a week and went to approximately 10 car lots in one day ....... uugghh!! Finally I went to Midwest Kia where I met Brandon, told him what I was looking for and there it was, a 2010 Suzuki SX4 with a hatchback, sitting right in front of the store. Brandon and I took it for a test drive and I loved it. I was so excited and Brandon shared that excitement with me. He has a great personality, very friendly. It almost seemed like we were old friends. Brandon went above and beyond to get me a great deal on my 2010 Suzuki SX4. I am very HAPPY! Next time I need another car, I will start my search at Midwest Kia. More

Great people great prices great cars love it AWESOME EXPERIENCE Very friendly staff. Brandon was my salesman and wasn't pushy and was one of the most informative salesman i have ever had and AWESOME EXPERIENCE Very friendly staff. Brandon was my salesman and wasn't pushy and was one of the most informative salesman i have ever had and i have bought hundreds of Vehicles in my life, he knew almost everything about the car i needed to know and that was great. he also was very helpful at getting things moved around from my old car to the new Koup. Best one of the best things was i told him the car i wanted and he didn't take me around trying to sell me other cars i didn't want like most salesman do. He was a wonderful salesman, anyone that goses there should ask for Brandon. Jazmine went over the whole car on what everything was and how it worked first time i ever had a dealership do that, she was very helpful. More

Satisfying! Bought a 2015 Optima, got a great deal from the dealership. My salesman Trevor M Seachris along with his supervisor Jorge Flores were very courteous Bought a 2015 Optima, got a great deal from the dealership. My salesman Trevor M Seachris along with his supervisor Jorge Flores were very courteous and gave me a fair hand shake. The best part of this experience other than driving out in a nice new car was the no BS treatment I received from the minute I walk into the dealership. For any one reading this, if you are looking to buy a car, MIDWEST KIA is the place to go! Also, the tutorial I received on how to take advantage of the cars dashboard functions was very helpful. Thanks Jazmine Hinojoso. Overall, I am very satisfied with the treatment I received at Midwest Kia . Ruben Matthew F More

Thank you Frank Welch for all your help, excellent customer service, and hard work. I am pleased with my purchase and will be recommending you!!! Frank Welch for all your help, excellent customer service, and hard work. I am pleased with my purchase and will be recommending you!!! More