Midwestern Auto Group Dublin in Columbus, Ohio

We had an awesome experience! Mason came out right away answered all our questions and got us in a 15 Volkswagen Golf Wagon TDI. ✌️❤️🙂 TY!! answered all our questions and got us in a 15 Volkswagen Golf Wagon TDI. ✌️❤️🙂 TY!! More

Visit 1. Diagnostic. $162. Part Ordered. Work Scheduled Visit 1. Diagnostic. $162. Part Ordered. Work Scheduled for 2 days later. Visit 2. Part put on that will "...take care of all your Check Engine" l Visit 1. Diagnostic. $162. Part Ordered. Work Scheduled for 2 days later. Visit 2. Part put on that will "...take care of all your Check Engine" lights. $567. 4 hours waiting room. Pull in my driveway, Check Engine light. Call the dealer, "We are so sorry, bring it in in the morning and we will take care of you." (Family Reunion trip in TN cancelled but Ben at MAG says "Go ahead and drive to TN, you'll be fine.") Visit 3. 2 hours waiting room, Bem says car is fixed, that he personally "took it for a ride to make sure. And don't forget to give us 5 stars." Pull in my driveway, Check Engine light. Call Ben (again) Ben tells me, and not for the first time, "bring it in and we will take care of you. We really want to take care of you and we're happy to give you a rental car." Ben.....I don't want a rental car. I want your integrity; your World Class, Diamond Service. I have yet to see either. After almost 8 hours in the waiting room spread out over four days and almost $800 later, I just want my car fixed. I'm no better than the day I walked in this place. And just for the record, all Audis are not treated equal. I heard them walk up to a man and tell them that his car was fixed and that they even washed it for him. I can't even seem to get mine fixed, but this guy got his fix and wash. Will be making my 4th trip to the place today to "get my car fixed". I will surely update. Zero stars thus far. Zero. More

I bought a 2021 Tiguan on 3/3/2021. My sales associate was Ryan Thacker. I was upfront with him about what I wanted and price range. He went over and beyond to get me the deal I wanted. Such a nice and pr was Ryan Thacker. I was upfront with him about what I wanted and price range. He went over and beyond to get me the deal I wanted. Such a nice and professional young man. I can’t say enough about the MAG VW dealership. Volkswagen incentives and warranty sold me right away! Thanks again More

Brought certified used jetta in for warranty work (5 items) thy claimed my car had flood damage and the bulb was after market so i needed to spend $500 on the new seat heater and new dome light assembly items) thy claimed my car had flood damage and the bulb was after market so i needed to spend $500 on the new seat heater and new dome light assembly. They installed the seater heater before they informed me what was going on and tried charging me $200 for the dome light. I called the dealer i bought the car from in Virginia and the service writer there said “they are trying to stick you for more money. Bring it back here, we cleared and certified the car.” DO NOT BRING YOUR CAR HERE FOR SERVICE. it will always be a fight and your warranty will mean nothing here. Went in thinking I’ll pay $120 ($50 co-pay : $70 for rental) for a 2 day repair now a week later my bill is up to $800 (roughly) More

MAG's VW repair service might sound expensive, but it is not. You really find that to be true, when you take your car to let's say to this German cars repair shop in Westerville, where they will massively o not. You really find that to be true, when you take your car to let's say to this German cars repair shop in Westerville, where they will massively over charge you, and because you pay with your debit card, the next day somebody uses it to order take out for himself. Trust is a fragile thing, when it pairs up with incompetence, it is gone. My 2008 VW Touareg had an issue that resulted in my car being recoded. It was done on a Friday afternoon while I was waiting comfortably sitting in a waiting room until my car was done. This is the only vehicle I use, so having a peace of mind means everything to me. Thank you, thank you, thank you! More

Logan did a great job during the buying process. He was able to track down the specific car I requested. He even waited after hours to make sure everything went smoothly during the finance process. Highly able to track down the specific car I requested. He even waited after hours to make sure everything went smoothly during the finance process. Highly recommend Logan and the MAG VW team! More

Logan was great! We wanted a vehicle that proved to be very difficult to find. There was only one within 300 miles. In a matter of days Logan had it on site and the deal was done. He made the whole proces very difficult to find. There was only one within 300 miles. In a matter of days Logan had it on site and the deal was done. He made the whole process very easy - highly recommend! More

Ryan was the perfect balance of attentive but not pushy. He stayed in touch and made a real effort to meet my needs. So happy with not only my vehicle purchase but my dealership of choice. Would recommend t He stayed in touch and made a real effort to meet my needs. So happy with not only my vehicle purchase but my dealership of choice. Would recommend to anyone! More

Kay Boatke is amazing and made the car buying process so easy. When we arrived they were extremely busy, when Kay came to us he apologized and thanked us for being patient. He handled multiple customers at easy. When we arrived they were extremely busy, when Kay came to us he apologized and thanked us for being patient. He handled multiple customers at once while meeting all of their needs. He listened to what we wanted and made the process quick and easy. He shared some personal stories with us, which made him even more likeable. Thanks for working hard for us Kay! We love our Atlas! More

Ryan Thacker did a wonderful job and is reason we purchased our atlas cross. Love his laid back approach. He was referred to us and we will refer him and use him again. purchased our atlas cross. Love his laid back approach. He was referred to us and we will refer him and use him again. More