Just a bad overall experience from scheduling the appointment, showing up and being told they could not honor the appointment, to work that had to be done twice as it wasn't right the first time, and finally just plain lied about the filter they were using. I brought the car in for a front end alignment, but during the work I was told the cabin air filter needed to be changed. I let the Service Advisor know that I wanted the charcoal air filter and that it was grey, and she agreed that is the filter they used so I approved the new filter. When I got home I found the filter was instead a white hepa filter. I had to take the car back anyway as the front end was worse now than it was before I took it in. Mind you I took it in because I just put new tires on the car, not because it was driving badly. It drove fine until I brought it in. When I challenged the Service Advisor on the charcoal filter, I was given an article stating hepa filters were better than charcoal, but no apology for the lie, no offer to replace it with the filter I wanted. Just "too bad because we know better". At this point I don't care whether they are right or wrong, the fact is it is my car, and if I want a charcoal filter in it, that is what should be in it. I don't like the fact that Lisa just agreed with me so she could move on and then go and put whatever filter they wanted in it. It makes you wonder what other customers are being told vs what is actually being done to the vehicle.