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Mike Anderson Chevrolet of Merrillville
Merrillville, IN
273 Reviews
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273 Reviews of Mike Anderson Chevrolet of Merrillville
March 04, 2011
On 2/16/2011 my husband took my newly purchased used 2007 Mustang GT to Mike Anderson Chevy ( we purchased it there ) and dropped it off for rear bumper repairs due to prior damage Mike Anderson Chevy's serv Mustang GT to Mike Anderson Chevy ( we purchased it there ) and dropped it off for rear bumper repairs due to prior damage Mike Anderson Chevy's service dept. had caused while changing my tail lights. On 2/17/2011 we were told we could pick the car up. When my husband arrived, the car was still inside the service shop, backed into a small, tight spot between two other vehicles (the cars were so close that my car doors couldnt be opened all the way without threatened damage to the vehicles beside it.) He was shown the vehicle in poor lighting conditions and it was never pulled outside for a thorough inspection. I should also note that both times my vehicle was damaged at this dealership my car was kept until dusk or evening making any damage very difficult to see because the car is midnight black. I would also like to state for the record that I actually did not discover the initial damage to my vehicle which prompted this second visit until the day after I received the vehicle because the car is so hard to see at night. Upon arriving home with the vehicle on 2/17/2011 we discovered that while the car was in the shop someone backed it into another vehicle or it was hit by another vehicle because there were licence plate indentions as well as a crack and a very small spot of white paint transfer on the bumper as well as some small spots where the paint actually cracked and fell off around the inner licence plate area. We also noticed that there was additonal milage on the vehicle and suspect that it may have been driven outside of the dealership. I took the car back to the dealership immediately (less than one hour after picking it up) and was told by the General Manager of the dealership Alexander Kuchar (in the presence of a car salesman named Roberto) that they would fix the damage free of charge and he tried to snatch my keys out of my hand stating that he would put me in a rental car immediately and take care of the entire situation. When I explained to him that this was the SECOND time my vehicle had sustained damage while at their service dept. and that I no longer felt comfortable having my vehicle serviced there and wished to take it to a local Ford dealership they do business with he suddenly became angry and stormed off telling me that I would not take my car to Ford to have it fixed because that would cost too much and they didn't want to have to pay for it. As he walked off he began to deny it happened there even though five minutes earlier he pretty much admitted he already knew it did and eagerly wanted to fix it free of charge. Less then an hour after I left the dealership the bodyshop manager called us and asked us to bring it back and stated that he was the only person who drove the vehicle but didn't know how the damage had occured, we declined to return. On 2/23/2011 I sent Mike Anderson himself a certified letter to try and resolve the matter, I later learned that he never received the letter and that the general manager took it and disposed of it. On 2/25/2010 I received a letter from the General Manager Mr. Kuchar apologizing for the damage but also denying it and offering to fix it at a reduced rate. On 2/26/2011 my husband called the dealership and spoke to Mr. Anderson himself who said he would look into the issue and call us back no later then 2/29/2011. We've never heard back from Mr. Anderson which has led me to file this complaint. Through my own research I have discovered that this is NOT an isolated incident and that this has happened to other customer's at this dealership. I only want to be made whole and have my car restored to the condition it was in when it entered the service dept. To show that I am not interested in simply getting money (as I was accused of by Mr. Kuchar) I stated that I wanted Art Hill Ford of Merrillville Indiana (which is where the repairs will take place) to be paid directly so no money ever touch's my hands. More
by crankybytch
Employees Worked With
Alex Kuchar, Mike Anderson, Sandy Holemann
February 19, 2011
Mike Anderson chevy put me in a new car at an affordable price. Roberto Bustos, the saleaman was a pleasure to deal with. I would recommend this dealership and especially Roberto Bustos. I have been dealing price. Roberto Bustos, the saleaman was a pleasure to deal with. I would recommend this dealership and especially Roberto Bustos. I have been dealing with this dealership for many years and have always been satisfied with the autos and the deals they have given me. More
by tedandgin
Employees Worked With
Roberto Bustos, Roberto Bustos
February 05, 2011
Just Wanna say Mike Anderson Chevy of Merrillville. Is no doubt about it the best dealership I have ever Dealt with. Jesse Nevarez is a rock solid salesman and I highly recommend him to handle your vehicle n doubt about it the best dealership I have ever Dealt with. Jesse Nevarez is a rock solid salesman and I highly recommend him to handle your vehicle needs. Jesse & his crew made it happen Thx again Paul&Amy Zorka More
by zork75
Employees Worked With
Jesse Nevarez
January 31, 2011
mike anderson went out of there way so me and my mother could buy a car and trade in our leaking jeep. the sunroof leaked madly and wanted to get a new car. we finally got hhr ls which we love my son loves could buy a car and trade in our leaking jeep. the sunroof leaked madly and wanted to get a new car. we finally got hhr ls which we love my son loves it. I love the onstar feature in the car I am getting spolied by using it. lawrence from mike anderson helped us with the finance people and he tried and i think someone else helped also so my mother could get credit to buy a car since my mother's credit isn't to good and me neither. I was disappointed that could put my name on the car since it was my graduation present my mother bought for me but I don't care I love the car and my mother likes the car. we are for now on going to mike anderson to buy all our cars and when my son grows up I will buy him a car from mike anderson, we are both very happy and we were treated very well we are not use to people treating us well. More
by starwarslinda
Employees Worked With
lawrence, Lawrence Phillips
December 24, 2010
We did a lot of shopping locally and on line. We found what appeared to be a great deal on-line. Drove about 90 miles to check it out. It was a great deal and Lois, our sales person was very helpful. A what appeared to be a great deal on-line. Drove about 90 miles to check it out. It was a great deal and Lois, our sales person was very helpful. After lunch and checking out one other vehicle, we returned to see Lois and bought it. Over all, a very good experience. More
by rickandgary
Employees Worked With
Lois Johnson, Neeley Stephan
December 23, 2010
I bought a 2007 Silverado ex cab 4x4. I had one of my best buying experiences ever. I went there with my wife and Steve came outside with a smile and introduced him self and the dealer.I told him what i best buying experiences ever. I went there with my wife and Steve came outside with a smile and introduced him self and the dealer.I told him what i was looking for he asked us a few questions and in about 5 min he pulled up my truck... I totally love the way him and the manager i think his name is John worked with me and my wife,it was a headache free buying experience and i hate going to dealers because they always try to scam you, but not this one they were honest with me since the second i met them. I got a awesome truck at a great price. When i buy my next car for my wife and me i will make sure i see Steve again. Thank you for everything More
by john18
Employees Worked With
Steve Prentoski, Steve Prentoski
December 18, 2010
Based on the Price of the Cobalt LT I was looking at, it was very competitive with the Blue Book value and other dealerships around. Once I arrived at Mike Anderson Chevy I soon realized that there was anot was very competitive with the Blue Book value and other dealerships around. Once I arrived at Mike Anderson Chevy I soon realized that there was another reason why I would be making a purchase of this car. The staff that worked there was one of a kind. I have never been treated with such respect and care before, it's almost like I was more than just another customer to them. Car was serviced and a vehicle was provided to me. Not just any vehicle, it was a Chevy Traverse. I never driven a car so new. So after everything was all done I just like to say thanks to the whole team that took care of me for the past couple of weeks. It really was an experience that I won't forget. More
by dpriese84
Employees Worked With
Joe Anderson
December 16, 2010
This was my first experience buying a car, and with my family out of state I was going through the process mostly on my own. Derrick Hence was incredibly helpful and made it as easy and smooth as possibl family out of state I was going through the process mostly on my own. Derrick Hence was incredibly helpful and made it as easy and smooth as possible. When I first went to the dealer I was driving a rental car. They took care of the rental car return and sent me home in the Equinox I intended to buy that evening. Derrick also arranged to pick up my trade-in from my apartment while I was at work so that I didn't have to take any additional time off work. When discussing extended warranties, he estimated how much I drive per year (including vacations and trips back home) and worked out a warranty that best fit my circumstances. There was no pressure to upgrade or add features that would push or top my budget. When I'd be waiting in Derrick's cubicle and other staff members would see me, they'd say hi and make sure that I was being helped. Overall I was very impressed with the customer service provided by Derrick and the rest of the Mike Anderson Chevy staff. After the sale, Derrick has continued to follow up and make sure that the accessories and extra packages were all installed. I would recommend Mike Anderson Chevrolet without any reservations. More
by ande1002
Employees Worked With
Derrick Hence, Derrick Hence
December 06, 2010
What a smooth process in purchasing a car! We used the internet to locate the vehicle and were impressed with all the information and videos of the vehicle. We traveled two hours to see the vehicle and we internet to locate the vehicle and were impressed with all the information and videos of the vehicle. We traveled two hours to see the vehicle and were met with the friendliest and knowledgeable staff at the dealership and a beautiful car. We would recommend this dealership to anyone. More
by jserv
Employees Worked With
Steve , Sandra and Neeley, Steve Prentoski
November 16, 2010
Great dealership!!! I have no complaints about Mike Anderson Chevrolet, I only have praise. They have a large selection of vehicles and actually listened to what I wanted. They helped find a car that Anderson Chevrolet, I only have praise. They have a large selection of vehicles and actually listened to what I wanted. They helped find a car that fits my specifications and I didn’t have to settle for anything less. I was first hesitant about the car but was sold when I saw the car, the price, and after they gave me a tour of the dealership. During the tour they described all they can do for me and my car not only that day, but during the remainder of my cars life. I will definitely return to this dealership in the future for purchases, services, and parts. More
by Relio35
Employees Worked With
Mike Zelisko, Mike Zelisko
