Mike Calvert Toyota

They create problems I was there for regular maintenance, and was tole by the staff that it should take 1hr-1hr 15min. 2hr later, he came and told me that my coolant is le I was there for regular maintenance, and was tole by the staff that it should take 1hr-1hr 15min. 2hr later, he came and told me that my coolant is leaking, that's why it takes so long. They showed me that the hose is completely broken and the coolant reservior is empty, and i was lucky that I bring it in today otherwise it'll heat up the engine and end up damaging it. But does it take them an extra hour just to figure out this? I strongly suspect that am I really that lucky that I come for maint just in time when my coolant is empty. There was liquid all over the engine and the reservior, which was obviously the coolant and the hose was completely broken and hanging there. So apparently, the resevior wasn't empty when I got there, and they broke and pull of the hose and emptied the coolant just to force me to repair it with them. I was aware that I have a leak in the hose, but there wasn't any alert of heat up issues telling me that it is leaky. But when they showed it to me, the hose was just hanging there. I doubt that if it's completely broken and I could have never had issues with engine heating up. I asked if they have any solution just for today because i was running in a hurry, and they told me we can fill the coolant but it'll be empty again very fast if you have a broken hose, and it won't even last for today. So i don't have any option other than repair it right now with them. There change a big a chunk of money for this simple repair, which is understandable for a dealership. And even if they don't break it and just tell me it's leaky, I probably will just repair it there since I don't want to bother finding somewhere else and I always prefer genuine parts. But they made your problem worse just to FORCE YOU to repair it there is ABSOLUTELY UNACCEPTABLE! Would have sued them if I took a picture before my visit and had proof of it. More

new car. first 6 mo. check up The employees were fast, courteous,efficient. They offered shuttle service and tho I declined that is a great service. Refreshments and bathrooms were The employees were fast, courteous,efficient. They offered shuttle service and tho I declined that is a great service. Refreshments and bathrooms were great too. More

Disappointment , lying employee's Workers are getting paid to lie to customer about the service they need. The recall on my Toyota Camary they said it pass the consumption test twice Workers are getting paid to lie to customer about the service they need. The recall on my Toyota Camary they said it pass the consumption test twice. My car is loosing oil but it is still unk where it's going. Spoke with corporate office they agreed with Mike Calvert. So I'm Am very dissapointed. More

Polite staff, lengthy and unclear process While everyone was pleasant, some information was inconsistent and unclear. The process took a very long time, and I felt talked down to because of my While everyone was pleasant, some information was inconsistent and unclear. The process took a very long time, and I felt talked down to because of my gender. More

Straight forward and pleasant. I was in and out within 30minutes. They knew I had been looking and knew what I wanted. the dealer was very knowledgeable about the cars he was sellin I was in and out within 30minutes. They knew I had been looking and knew what I wanted. the dealer was very knowledgeable about the cars he was selling and about the financing. Everything was straightforward and he was respectful and very pleasant to work with. More

Camary Very professional very fast with paperwork . Ron Moore made my purchasing NY 3rd car so easy and I will recommend people to come to the dealership Very professional very fast with paperwork . Ron Moore made my purchasing NY 3rd car so easy and I will recommend people to come to the dealership More

regular maintenance Bad service. When I arrived yesterday for my car regular maintenance, I told the advisor my car maintenance need oil change and tire roatation,but whe Bad service. When I arrived yesterday for my car regular maintenance, I told the advisor my car maintenance need oil change and tire roatation,but when I back home,I found Tire rotation not do as per our requests More

Service Hector is always fast and prompt with his timing estimates. On top of his work at all times I will continue to use hector and mike Calvert in the fut Hector is always fast and prompt with his timing estimates. On top of his work at all times I will continue to use hector and mike Calvert in the future More

Thorough, effecient, reasonable I arrived early and was immediately placed in cue for service visit. I was attended by two younger service associates whose names are not listed I arrived early and was immediately placed in cue for service visit. I was attended by two younger service associates whose names are not listed More

First Rate Service Department employees are ALWAYS very helpful and considerate. The time estimates provided in doing the service are accurate and the facilities Service Department employees are ALWAYS very helpful and considerate. The time estimates provided in doing the service are accurate and the facilities are very comfortable. I actually enjoy coming to the Dealership for all my service needs. Keep up the good work. More