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Mike Calvert Toyota
Houston, TX
1,623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,623 reviews
June 03, 2018
Communication is key I arrived at 8am needing only brake repair - before I moved a few months ago, I had done my routine checkup (every 5000 miles). Brakes were identified I arrived at 8am needing only brake repair - before I moved a few months ago, I had done my routine checkup (every 5000 miles). Brakes were identified as low then, but not critical. I was wondering if I should wait or get a shuttle to work. However, because work was more than 10 miles away, they weren’t sure if they could give me a shuttle. So I waited. No one said anything to me for almost an hour. I asked the technician, who said they were still diagnosing my car and that it shouldn’t be too long. After another half hour, I asked again - still diagnosing. Another 20 minutes later, I was finally told what I already knew and why I came in - my brakes needed fixing. The technician said it would only take another hour. So again I waited. Over 2 hours later, it was finally done. I didn’t leave until after noon. Over 4 hours. If someone would have EVER talked to me about how ultimately long it would have taken, I would have taken the shuttle or arranged to get the service done another day. I was treated courteously the whole time, but someone should have communicated better with me the whole time. More
by Anonymous
Verified CustomerEmployees Worked With
Refugio
June 03, 2018
Oscar was great! Oscar was a very nice, kind and professional service advisor. He was thorough with explaining the diagnosis of my car. I definitely feel more at ease Oscar was a very nice, kind and professional service advisor. He was thorough with explaining the diagnosis of my car. I definitely feel more at ease with someone examining my vehicle. More
by RIAHDENISE92
Employees Worked With
Oscar
June 03, 2018
Service review Good service work. Prices toooo high. Dependable. No incentives for repeat customers. Discounts too small. Martin is kind and helpful. Tank is an exc Good service work. Prices toooo high. Dependable. No incentives for repeat customers. Discounts too small. Martin is kind and helpful. Tank is an excellent worker. Explains things well. More
by Bathompson
Employees Worked With
Service -- Martin and Tank - excellent
June 02, 2018
Don’t have your car serviced here Brought my car in because the cables on my battery needed to be changed. Had to leave 2 days because they didn’t have a negative cable to replace the Brought my car in because the cables on my battery needed to be changed. Had to leave 2 days because they didn’t have a negative cable to replace the corroded one. My car is a Corolla!! Is that not a common car for Toyota? Brought the car home after 2 days. Drove it for 2 days. Today (Saturday), it will not start. Having difficulty getting someone to answer the phone at 9:30 this morning. Waiting for the manager to call me back. It has been 20 minutes. Excellent customer service. More
by MRA77009
Employees Worked With
Hugo Martinez
June 02, 2018
Went in fir oil change. Very happy with service from Cheryl Very happy with service from Cheryl Janes as all explained and very professional and friendly manner! I would recommend dealership to many! Everyone.m Very happy with service from Cheryl Janes as all explained and very professional and friendly manner! I would recommend dealership to many! Everyone.made me feel at home and very professional! More
by BMEYER1
Employees Worked With
Cheryl James
June 02, 2018
Awesome I am very satisfied with customer service. Would recommend to anyone I have been taking my car to this service center for years and I am always ha I am very satisfied with customer service. Would recommend to anyone I have been taking my car to this service center for years and I am always happy. More
by CGKNAUB
Employees Worked With
Frank Kano
June 02, 2018
Toyota C-HR This dealearship is amazing!! Very military friendly. Gigi and Charles Hall were great! Thank you for everything Gigi! I Would surely recommend her to This dealearship is amazing!! Very military friendly. Gigi and Charles Hall were great! Thank you for everything Gigi! I Would surely recommend her to everyone! More
by Meli.castillo
Employees Worked With
Charles Hall , Gigi Davis
June 02, 2018
Mike Calvert is Great Courteous service. Always have felt like they were honest (very important ) I can smell dishonesty a mile away. Service was performed in a timely ma Courteous service. Always have felt like they were honest (very important ) I can smell dishonesty a mile away. Service was performed in a timely manner. More
by GREGJOHNSON789
Employees Worked With
can't remember his name
June 02, 2018
My experience was pleasant and not overwhelming. The salesman Brian Hartland made me feel very comfortable and at ease with the decision I was making. Very professional, great guy to work with The salesman Brian Hartland made me feel very comfortable and at ease with the decision I was making. Very professional, great guy to work with More
by MARROI22.CW
Employees Worked With
Brian Hartland
June 02, 2018
Excellent first time service Duke was very quick, professional and thorough! It was my first time at this service center and he treated me with respect and honesty, glad I chose h Duke was very quick, professional and thorough! It was my first time at this service center and he treated me with respect and honesty, glad I chose him and will definitely go to him for my future service needs More
by SEREESEMAIL
Employees Worked With
Duke woodard
