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Mike Calvert Toyota
Houston, TX
1,753 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,753 reviews
June 09, 2018
Excellent Lacayo ,Eddie Cathcart was very very patient, friendly, helpful and knowledgeable. Over all everyone was attentive and friendly. He made sure the c Lacayo ,Eddie Cathcart was very very patient, friendly, helpful and knowledgeable. Over all everyone was attentive and friendly. He made sure the car was clean and full of gas. Thanks we are happy campers. More
by TAMIKINGSDAUGHTER
Verified CustomerEmployees Worked With
Eddie Cathcart
June 09, 2018
Terrible Service I went to MC Friday for my 5k mile service. After it was done, I drove down the feeder and realized my hood was shaking. I pulled over and found it t I went to MC Friday for my 5k mile service. After it was done, I drove down the feeder and realized my hood was shaking. I pulled over and found it to still be open. Thankfully it didn’t fling open while I was driving!! I opened the hood and found my wiper fluid reservoir lid completely flipped open as well. They’d never bothered to close it either. I went back to MC and spoke with the manager. He said he’d have them look at it right away. He came back and apologized and said he confirmed that all of the service was done (I’m still not optimistic, to be honest) and asked if I wanted them to clean the car up. I accepted. He said he’d have them drop what they were doing and take care of it. About 40 minutes later, another service person came and handed me my keys. The wash that took 40 minutes was no better than my Mister Car Wash exterior-only subscription, as there was still water dripping from my mirrors, which eventually turned into water spots on the side of my car. My initial 5k service took an hour and 10 minutes. My return visit, due to MC’s error, took another 50 minutes. The reason I’d even made a 7:25am appointment was so I could get in and out, and that ended up not being the case AT ALL. Terrible experience at MC. More
by S Edwards
Employees Worked With
Jose (service manager)
June 09, 2018
Excellent Service Hector was my service advisor and took great care of me. He was able to diagnose and fix the alarm as well as the 65k maintenance. I will return again Hector was my service advisor and took great care of me. He was able to diagnose and fix the alarm as well as the 65k maintenance. I will return again Thanks More
by KenS
Employees Worked With
Hector
June 09, 2018
Decent Long waits for shuttle. Friendly enough. Jose is a good manager, Hugo a good service associate. Quality of work was acceptable. Could have been a b Long waits for shuttle. Friendly enough. Jose is a good manager, Hugo a good service associate. Quality of work was acceptable. Could have been a better experience overall. More
by BCORDASCO
Employees Worked With
Jose, Hugo
June 09, 2018
George was amazing. He took time to answer all my questions and helped me learn how to use parking assist. I was well informed about what was done and the wait time. Serv He took time to answer all my questions and helped me learn how to use parking assist. I was well informed about what was done and the wait time. Service was quick. I waited for my car and enjoyed a cup of coffee. More
by GALEFRANCINE
Employees Worked With
George Varghese
June 09, 2018
Very satisfied The service was done under the time promised and everything was done properly the service provider informed and followed up with the service recommend The service was done under the time promised and everything was done properly the service provider informed and followed up with the service recommendations and had the car ready More
by NASIMR87
Employees Worked With
Cheryl James
June 08, 2018
Wilson I like the service of these persons who are working in the offices . They took care of all my needs and interests. I appreciate their service I like the service of these persons who are working in the offices . They took care of all my needs and interests. I appreciate their service More
by WPHILIPOSE
Employees Worked With
Matthew Paimpalil
June 08, 2018
In and out oil change excellent customer service Really nice atmosphere and professional and friendly staff. Plenty of seating area with complimentary refreshments! I will be back! Hector was very n Really nice atmosphere and professional and friendly staff. Plenty of seating area with complimentary refreshments! I will be back! Hector was very nice and explained what I needed to get done to my car and Cecilia was very nice when I checked out at counter. More
by NLOVE732
Employees Worked With
Cecelia and Hector
June 08, 2018
xx engine light, 20k maintenance George Builes was impressive. He was courteous, and knowledgeable. Knew exactly what engine lite was all about. Explained it to me and even did compu George Builes was impressive. He was courteous, and knowledgeable. Knew exactly what engine lite was all about. Explained it to me and even did computer xx to reassure that the issue was exactly as he described without making me feel stupid. He was most helpful. Also service was faster than ever before at MC. One issue, I noticed later that technicians left oily residue on both front inside foot plates🤯😢 More
by Gramma
Employees Worked With
George Builes
June 08, 2018
Purchase of Camry Brian was very helpful and friendly. The process was quick and easy and the car I purchased was taken car of well by the staff. Brian was very helpful and friendly. The process was quick and easy and the car I purchased was taken car of well by the staff. More
by Ctoy
Employees Worked With
Rick Broussard, Brian Hartland
