
Mike Calvert Toyota
Houston, TX
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10,000 mile service check Mike Calvert Toyota is the best. We have bought our last 7 vehicles from them and plan to continue buying from them in the future. Mike Calvert Toyota is the best. We have bought our last 7 vehicles from them and plan to continue buying from them in the future. More
Recall Hector was very pleasant. He also provided a very accurate estimate of when the work would be done. Amil is a nice driver, friendly and knowledgeab Hector was very pleasant. He also provided a very accurate estimate of when the work would be done. Amil is a nice driver, friendly and knowledgeable about where he was going. More
I keep coming back Mike Calvert Service is not at all a convenient location for me, but I keep coming back because of the confidence I have that the work will be done ri Mike Calvert Service is not at all a convenient location for me, but I keep coming back because of the confidence I have that the work will be done right, and in a timely manner. Patrick was great, and I feel as if he really takes his job —and me— seriously. I was impressed. More
Excellent Appointment went well. I still have concerns about the battery problem, the tire that has an onvious slow leak, windshield wipèrs that are not working Appointment went well. I still have concerns about the battery problem, the tire that has an onvious slow leak, windshield wipèrs that are not working sufficiently but I'll return prior to the recommended time. The agent who assisted me was professional, courteous and efficient. More
Good customer service/Average car service I went into the service center for two reasons and 1 of those reasons was not accomplished! What i needed was not available! I needed other services c I went into the service center for two reasons and 1 of those reasons was not accomplished! What i needed was not available! I needed other services completed as well but will return when i have more time! More
Customer Service Phone Failure. Customer service is a dying art, if you could give your staff the pride of ownership to problem solve and help the customer get the service they need. Customer service is a dying art, if you could give your staff the pride of ownership to problem solve and help the customer get the service they need. It would elevate the experience. I needed an answer regarding eta of my car service, it turned into a back and forth, I can’t help you, managers not on the floor, service is on lunch, etc. More importantly, there was zero interest in helping me solve my issues regarding servicing my car and my time constraints. I was clearly annoying the woman on the phone who’s job it is to help me. Terrible. The service department is always solid. The customer service call center needs some improvement. More
Manager was courteous, knowledgeable, Excellent service. Service Manager was courteous, knowledgeable, He greeted me with a smile. Excellent customer service. I would definitely recommend family and friends Service Manager was courteous, knowledgeable, He greeted me with a smile. Excellent customer service. I would definitely recommend family and friends to get car services or purchase a card at Mike Calvert. More
Efficient service. Fast, efficient service with an appointment in advance for a recall issue and a standard maintenance of lube, oil, and filter change. The service rep Fast, efficient service with an appointment in advance for a recall issue and a standard maintenance of lube, oil, and filter change. The service rep, Duke, was pleasant and explained the results of the service exam of the car. More
Duke customer service Duke was great and the customer service that he provided was the best. He made sure that everything was right and finished in a timely manner. Duke was great and the customer service that he provided was the best. He made sure that everything was right and finished in a timely manner. More
Great service and attention. I was in and out with everything explained simply. Oscar was attentive and informative. Good expexerience over all. Would recommend to and attention. I was in and out with everything explained simply. Oscar was attentive and informative. Good expexerience over all. Would recommend to others More