Mike Calvert Toyota
Houston, TX
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Disappointed!!! I sat in my car on the driveway and felt forgotten, then when my car was ready, I had a call on my phone and I was told to go to the service cashier t I sat in my car on the driveway and felt forgotten, then when my car was ready, I had a call on my phone and I was told to go to the service cashier to pay and get my keys as opposed to other customer being walked to the cashier making them feel at home.when I finally paid, got my keys and was outside, it took me a while to find my car because they parked it just anywhere with no one to assist me find it whereas the (“VIP’s”) had their vehicles pulled up to the front and doors open for them. I guess because I had” just”an oil change and didn’t spend more money there made them treat me with such inferiority, it’s my second service at this dealership and I’m sorry to say I’m done going to get my car serviced at this location. who treat a paying customer like this. More
Great service! Hugo Martinez addressed my problem head on and is very knowledgeable and polite! I did struggle somewhat with other techs I will not name but Hugo cam Hugo Martinez addressed my problem head on and is very knowledgeable and polite! I did struggle somewhat with other techs I will not name but Hugo came along and fixed everything. More
Extremely satisfied with my purchase. Mr. Ron Moore was terrific! He took the time to help me my weigh my options as a first time car buyer. I appreciated him being patient wit me. Mr. Ron Moore was terrific! He took the time to help me my weigh my options as a first time car buyer. I appreciated him being patient wit me. More
Quick work! I asked for an estimate of time required, was given three days - not bad. They called me the next day to say the car was ready! Expedited because he I asked for an estimate of time required, was given three days - not bad. They called me the next day to say the car was ready! Expedited because he thought I should not be without a car any longer than I had to be. More
Good service Good customer service I came for fog light bulb not working they checked and replaced I’ll come again and recommend to friends and family Good customer service I came for fog light bulb not working they checked and replaced I’ll come again and recommend to friends and family More
Full service Excellent service, excellent attention, Oscar Vasquez gave to us excellent service. I’m happy with the full service that I received thanks good job. E Excellent service, excellent attention, Oscar Vasquez gave to us excellent service. I’m happy with the full service that I received thanks good job. Excellent. More
Awesome I have been a Toyota owner for a while and have always had great service ....my service advisor, Refugio Teran was AWESOME!!!!thanks again for all the I have been a Toyota owner for a while and have always had great service ....my service advisor, Refugio Teran was AWESOME!!!!thanks again for all the help given. More
Routine maintenance and ordered parts Service was fast and efficient. The parts were available the next day. Everyone was very friendly and courteous. Also had the option of getting part Service was fast and efficient. The parts were available the next day. Everyone was very friendly and courteous. Also had the option of getting parts put on once they came in. More
Reschedule Of appointment Had to call to reschedule my Saturday appointment to the following Saturday to accommodate my daughters schedule. Having my recalled air bag replaced Had to call to reschedule my Saturday appointment to the following Saturday to accommodate my daughters schedule. Having my recalled air bag replaced on my Rava. I was assisted in doing this with a gentleman that was cordial and very accommodating. He was polite, listened and accommodated my request. Very mannerly through the whole transaction. More
Easy and efficient I called to make an appointment. Great service all the employees that helped me were very friendly, courteous and efficient. explained what my car ne I called to make an appointment. Great service all the employees that helped me were very friendly, courteous and efficient. explained what my car needed. More

