Mike Calvert Toyota

car maintenance I take my car here for maintenance - oil change, inspection and they always are friendly and fast. They always call with a report before performing I take my car here for maintenance - oil change, inspection and they always are friendly and fast. They always call with a report before performing work. More

Betrayal of trust and life endangerment I bought my car from this dealership and have taken it in for almost every maintenance service ever since, for 8 years running. In 2015 the car starte I bought my car from this dealership and have taken it in for almost every maintenance service ever since, for 8 years running. In 2015 the car started shaking when applied the brakes so I took it in and they told me it was the front brakes. Now I take my car to this dealership because I trust that they'll use original parts and since they're trained specifically to fix Toyota cars the high premiums I pay to do it with them would be worth it in the long run if I didn't have rework it. When I drove out though I noticed that the shaking had subsided but there was now a popping sound when I applied the brakes. I called several times to complain and try to get it fixed but they told me only option was to come in and wait in line. Now every time I've gone I've no less than 4 hours there and up 6 hours some times. That's a whole work shift almost and that kind of time is not easy to come by. Finally everything in the car started shaking and I figured it was the alignment so I used that opportunity to take it back in and ask them to also look into the popping sounds. Of course they didn't find anything but I left with popping now reduced and the shaking back, even worse than before. Again with a busy schedule and not having a whole day to go spend over there I couldn't go back until December 2017. After another 5 hours or so they now told me I needed to have the same front brakes I just fixed a little over a year ago done again along with the back brakes. Their service representatives tried to use all kinds of arguments about mileage and driving styles. I drove the car on original brakes for 5 plus years and 3 times the number of miles and all of a sudden my driving style changed and I'm burning them up in less than half the time and not even a quarter of the miles? I went to the service manager who was gracious enough to offer to do the front brakes for free but I was going to have to wait another 2 to 4 hours. I was traveling to Nigeria for my wedding in a couple of days and had all kinds of stuff to still get done and couldn't afford to wait that much longer after having spent half of a whole day there so I left. Fast to this last visit, I was on vacation and already knew what they were going to say and I was hoping I'd at least get the same offer they had extended just a couple months back but the service manager that made the promise was not there anymore and conveniently there was no documentation of my ordeal to go on. The new service manager Jose changed the rhetoric to say that mileage and driving style dont matter, they just warranty their work for 1 year and that's it. Heck for a one year warranty I can go to autozone to buy my own parts and have the roadside mechanic on my street do the job for less than half the price. Personally I think the first guy that did the job just tightened the brakes without changing the pads that I paid for. There was no apology for a job very shabbily done or for endangering my life by making me drive on bad brakes for such a long time. All he offered was a $25 discount for each brake and basically told me I was lying about the previous manager offering to do the front brakes at no charge since it was a rework of a job I had already paid for that by all indications didn't get done to begin with. I drive almost an hour from house to this dealership to get my car serviced after having similar shady dealings at the Toyota dealership on Bissonnet and 59. At this point I think I'll just take my chances with the neighborhood roadside mechanic and at least save on the gas and wait time. Totally disappointed and betrayed. I will not go back here unless they make an honest effort to redress this. More

Best dealership, best sales rep and financing rep Best sales rep and financing rep - Miguel and Peyo. They are both very,very professional and friendly, and they will go straight to the point. Best sales rep and financing rep - Miguel and Peyo. They are both very,very professional and friendly, and they will go straight to the point. More

Amazing customer service I was totalled in a car accident and they helped me in a day. I was able to replace my car quickly. I am so thankful. I was totalled in a car accident and they helped me in a day. I was able to replace my car quickly. I am so thankful. More

Oil change Even though there was no record of my appointment for an oil change, I was taken care of efficiently and faster than expected. All the staff were ver Even though there was no record of my appointment for an oil change, I was taken care of efficiently and faster than expected. All the staff were very friendly and professional. More

Great service Warm friendly people, great service, time estimated was 2 hours, it didn't seem nearly that long. Great atmosphere with a great staff equals a fantast Warm friendly people, great service, time estimated was 2 hours, it didn't seem nearly that long. Great atmosphere with a great staff equals a fantastic situation. More

Excellent customer service Just a great experience overall. Really nice people that will go the extra mile to make sure you’re getting exactly what you want. I will be going bac Just a great experience overall. Really nice people that will go the extra mile to make sure you’re getting exactly what you want. I will be going back in the future as well as sending friends and family back here . More

50,000 mike service There was a delay in acknowledgement of my need for service. After appromately 10 minutes someone asked how they could help me. Scheduled appointmen There was a delay in acknowledgement of my need for service. After appromately 10 minutes someone asked how they could help me. Scheduled appointment online. More

Great ,no complaints here !! Gave me the best price on the car I wanted right away , even comparing with 5 other dealerships. Very friendly and thorough!! My husband was most p Gave me the best price on the car I wanted right away , even comparing with 5 other dealerships. Very friendly and thorough!! My husband was most pleased also . More

Good maintance I worked in the medical center. Mike Calvert made it very good. I dropped the car in the express lane, and there is a shuttle to send me back to where I worked in the medical center. Mike Calvert made it very good. I dropped the car in the express lane, and there is a shuttle to send me back to where I work. And two hours later I got the voice message that it is ready for pick-up. It is very satisfactory. More