Mike Calvert Toyota

This was the worst experience I've ever had with a car dealership! It all started with them hassling me to put down half of the money to fix my vehicle. Daniel at the body shop was helping me at first he dealership! It all started with them hassling me to put down half of the money to fix my vehicle. Daniel at the body shop was helping me at first he gave my fiance and i an "extremely accurate estimate on how much the repairs would be" he called me every other day wanting to know when I would be coming in to make the payment. I finally got the money to make the payment on Saturday, 2/20/21 i RUSHED! to make the payment since Daniel told me he would be leaving at noon that day and if I was to bring the money that day before he was gone for the day they would start working on my vehicle on Monday and it would only be two weeks for my vehicle to be repaired... so I did. Two weeks go by and I hadn't heard anything from Daniel or the dealership so of course im thinking my truck would be ready by then and I would be able to pick it up that day or the next day so instead of waiting I decided to call them myself and get an update. I spoke to Joe at the body shop and he stated my vehicle was in fact not ready and it hadn't been worked on because I hadn't came in to make half of the payment to start the process of the repairs. I was shocked and extremely upset to hear this because two weeks prior I had walked in the body shop and made the payment TO DANIEL! They eventually see that i infact did make the payment and Daniel had not updated his notes in their system nor started the process whatsoever, this is when Alex (the manager for the body shop) comes into the picture. I spoke to Alex from then on he apologized for Daniel and stated he was in the hospital and hadn't been in since the day I made the payment.... so Alex goes to tell me they are going to start on my vehicle right away and it would be ready on Friday, its Monday! I tell Alex thats fine ill give them till this Friday... Friday rolls around and I hadn't heard from Alex since Monday, so once again i called them I spoke to Alex again.. this time he told me my vehicle was not ready and they needed till Tuesday because they were missing a part for my vehicle and they had just ordered it and it would be in on Tuesday. It was very hard for me to just accept the fact that they've had it for 3 weeks and a couple days by then but I gave them till Tuesday. Tuesday rolls around and no call once again so I CALL AGAIN!! this time Alex tells me the wheel was not in and they would need a couple more days to receive the part...he stated he wasn't aware of the estimated amount Daniel had discussed with me but he would give me a discount for the inconvenience this has caused me... so I give him till Friday and I didn't hear from Alex that Friday AGAIN! So I called Alex this time and he tells me and my mother in law a whole spill about the part still not being there and he couldnt do anything about it "his hands were tied and couldn't control the fact the part wasn't there" so my mother in law asked Alex when WILL the part be in and if he can find out somehow when the part will be there by this time it had been a week since they supposedly made the order on the missing part.. he stated he would ask his colleague and call us back.. 2 minutes went by and finally Alex tells us the part will be in on Monday and I would be able to pick up my vehicle Monday and he would call me at noon to let me know if the part made it in and to confirm me picking up my vehicle.. Monday (Yesterday, March 22, 2021) comes around and no call from Alex once AGAIN!! So I call up there, asked for Alex and spoke to someone that told me Alex had called in and if he can help me with anything, I said yes can you please let me know if my vehicle was ready to be picked up and he put me on hold and comes back to tell me he had another adjuster check and my vehicle would not be ready till Wednesday!!! Wednesday??? So I tell him Alex had told me it would be ready Today! Not Wednesday I told him I would be coming to the dealership in person to see the vehicle for myself. My fiance called to the body shop and spoke to Andrea she told him my vehicle was in fact ready to be picked up that day by 6pm she told my fiance the price had gone up almost 2,000 from the original price we were shocked but what can you expect from a dealership who strings people along with lies he tells her Alex was giving us a discount for the inconvenience and she stated she was going by what was on the paperwork and if we wanted to speak to Alex we would have to go in tomorrow because he would be in. So we waited for today 3/23 this time I didn't call me and my fiance just showed up at the dealership and asked for Alex, he wasn't there... so we spoke to Andrea she did confirm my vehicle was FINALLY ready! After over a month I get to take my vehicle she tells us the amount stands because Alex had gave us a discount already. So at this point we are ready to just pay and leave, we go look at my vehicle and I noticed 3-5 dings I told Andrea about this and she stated she needed to speak to the manager.. she comes back and tells us we can either leave my truck or bring it back. Ofcourse we did NOT leave my vehicle again. We paid and left .. finally the nightmare was over!!! I wouldn't recommend this dealership to anyone! They are so unorganized, they dont know how to communicate with eachother at all!! More

This will be my 4th purchase from Mike Calvert n they haven’t failed me yet! Just purchased. 2021 Corolla on yesterday n I luv it! Kudos to Dora Vega an awesome Salesperson👍🏽👍🏽 haven’t failed me yet! Just purchased. 2021 Corolla on yesterday n I luv it! Kudos to Dora Vega an awesome Salesperson👍🏽👍🏽 More

A shady dealer, willing to lie to get you in the store. Called with interest in a truck they show as in stock, but the price required calling a sales person to get. I called in and the first thing I as Called with interest in a truck they show as in stock, but the price required calling a sales person to get. I called in and the first thing I asked was, what is the price, and are there dealer installed options that increase the price? I was given a price ($49200). I repeated my question about dealer installed options, and the same price was repeated back to me ($49200). The sales woman said she would get me a video of the truck, so I started driving that way. About 20 minutes later, I got the video, which at the very end it showed a sticker with dealer installed options and the price was ($50882) $1700 higher than the price I was quoted twice on the phone. I was lied to twice in the first 5 minutes of even contacting them. This is a popular truck. Markups happen, paying MSRP is fine. But lying to get someone to come in is not acceptable. This dealership will not get my business. More

For two months I have held off on writing this review, waiting to see how this situation could be resolved and giving them the opportunity to make it right. Apologies for the length, but it has been quite waiting to see how this situation could be resolved and giving them the opportunity to make it right. Apologies for the length, but it has been quite the saga. In November I purchased a 2005 Honda CR-V from Mike Calvert Toyota. Within 24 hours of the purchase I was nauseatingly regretful, as it was apparent that this car was a lemon. I then had the car assessed by three different shops, in order to gain a clear picture of everything going on with it. The independent diagnoses have all been in agreement; This car that I purchased for $4,800 needs thousands of dollars worth of repairs - anywhere from $5k to $7k. That is hard to even comprehend. With my financial limitations, I was in no way expecting a car in perfect condition; I purchased a 15 year old vehicle. What I did expect was a car that was in fair working condition. Given the Toyota brand, I assumed this to be a reputable and honorable dealership that would not sell me a car that was a total disaster. I was wrong. I fully understand that I purchased a used car “as is”, but I could never have fathomed that they would sell me a car with repair costs that outnumbered not only what I paid for the vehicle, but the original asking price. I had hoped that they would be willing to acknowledge that this is not the standard that Toyota holds them to and that we would have been able to come to a resolution that could restore my outlook. Unfortunately that did not happen. I have written and called several times, reaching out to every department, including the General Manager. I’ve sent copies of the three repair estimates I've received, more or less proving the subpar condition of the vehicle. I’ve given them ample time. Only once were my efforts to communicate ever acknowledged. I was able to speak to a manager and his best offer was to take the car as a trade-in for another used vehicle. Given that his argument was that the dealership does not do a full inspection of the cars in their used inventory and that the condition of mine was typical for their used cars in this price range, why would I want to gamble again? I’d be no better off. (Although, I'm not sure how they determine pricing and which cars to offer Pre-Certified without first fully inspecting all of them...) Upon first impression, their sales people were professional and amiable. The purchase process was swift. However, I would assume that to be the case for anyone who doesn’t find themselves in my position afterward. Unfortunately, I feel that they've wrapped up the sale and washed their hands of me. Most importantly, I now cannot trust or recommend their product and would not feel comfortable doing any further business with the company. I don’t know a ton about cars. That’s not my line of work. However, I have to assume (and trust) that the technicians employed at a Toyota Dealership are more than competent. You’d have a hard time convincing me that the myriad issues with this car were missed by their team. If so, then they need to let go of the head technician due to gross oversight. Unfortunately, I don’t believe I have any recourse here. I understand what I signed in the contract, but I had hoped that they would work with me to make it right. Even if within their legal bounds, selling a car in this condition is highly unethical. In conclusion, if you're purchasing a new vehicle you'll likely have a great experience with them. However, if your budget doesn't allow for that and you aren't mechanically savvy, steer clear; When it comes to Mike Calvert's dealership, you cannot put your trust in the company or in the Toyota branding. More

Big cheats on Prices and Misinformation and Transparency. I purchased a used 2016 Toyota Camry on 12/17/2020 and without informing they added $3350/- to my financed amount for GAP Ins and Serv Transparency. I purchased a used 2016 Toyota Camry on 12/17/2020 and without informing they added $3350/- to my financed amount for GAP Ins and Service Contract. I was only informed about the GAP Insurance ($650/-) and was reluctant but then forced to take it but never informed nor discussed the Service contract fees for $2700/-) added to my finance on the car. I was kept waiting from 7pm to 11.15pm to close the deal and was told, being very late, my purchase contract would be sent next day. On several phone calls with no response, i finally got the buyer's contract on 01/07/2020 and to my great shock i noticed the Service contract charges for $2750/- added to the sale price of $14000/- which is ridiculous and very very unethical. BIG CHEATS. I will never ever buy any cars nor advise anyone to go to Mike Calverts More

Purchased 1st Rav 4 from Mike Calbert Toyota was pleased w/sales team however, Steven Vu in Finance really impressed us. Two months later the vehicle was totaled,I called Steven, he arranged for a brand ne w/sales team however, Steven Vu in Finance really impressed us. Two months later the vehicle was totaled,I called Steven, he arranged for a brand new Rav 4 rental for me & walked me through purchase of 2nd vehicle. I can not express enough how positive our experience was. Not only did we find a great auto dealer for life but a dear friend!! More

My experience in buying my first vehicle has been exceptional thanks to the Advisor Jhonatan Martinez and Kayla Hernandez. They look like that. He knows his work very well, in addition to looking for exceptional thanks to the Advisor Jhonatan Martinez and Kayla Hernandez. They look like that. He knows his work very well, in addition to looking for solutions to the problems that arise when negotiating. Once again I want to thank the great Mike Colvert Toyota family especially Jhonatan Martinez and Kayla Hernandez. I wish that all your acts of good will be transformed into life and health for you. Thank you. More

Very poor service. I went there 3 times to purchase a car, but they kept playing the game... “we don’t have this color!! We have that color” then they did not honor the online deal I had. They kept going car, but they kept playing the game... “we don’t have this color!! We have that color” then they did not honor the online deal I had. They kept going back and forth playing with the numbers. They were trying to sell me a used car with the price of more than the new car 2121. Be very careful with them. Don’t trust them and do your search. Visit other dealers and that will save you $3k-$4k easy More

One of the best experiences I have had purchasing a car. From TJ who understood my needs to Paul Booth who guided me through the purchase. Steven Vu made the paperwork a breeze. Thank you to all car. From TJ who understood my needs to Paul Booth who guided me through the purchase. Steven Vu made the paperwork a breeze. Thank you to all More

Do not take your Toyota to Mike Calvert for service. On two separate occasions, they have shown themselves to be incompetent diagnosticians and more likely dishonest salesmen bordering on bold liars. My two separate occasions, they have shown themselves to be incompetent diagnosticians and more likely dishonest salesmen bordering on bold liars. My first encounter with them was shortly after I moved to Houston. Prior to driving down, I had completed a car checkup and replaced the battery. Unfortunately my car wouldn’t start one morning, and I had it towed to Mike Calvert Toyota. They insisted that my car battery was the issue, going so far as to offer me an expensive new battery, an extra charge for insurance, and an extra charge for “battery service”. I told them I had just changed the battery less than a month ago and to please look for other causes. They refused to listen to me, even after I took the battery to Advanced auto parts and had it test perfectly. After much hemming and hawing they eventually found that the starter needed replacing, and with a replacement (and my old battery!) my car was fine. My second encounter was just a few days ago and more egregious. My car broke down and I didn’t know where to go, so I gave them another chance. Duke Woodard, the service advisor, calls me the next day and tells me the transmission had gone bad - $5500. Repairs would cost more than the car’s worth, and I planned to tow it to the scrapyard. I asked Duke if he was sure there was no other cause that could be fixed, and he said this – “I um, actually took a look at your car with the technician and I confirmed that um, the part definitely had internal issues and needed to be repaired”. At this point I knew that he was lying to me, so I had it towed to an independent shop to get a second opinion. The mechanic pointed out an obviously broken CV axle, easily visible from underneath the car. The internals of the transmission were fine. Cost $500 to have both axles replaced and my car works like a peach. This is a long review, but I want to make sure no one goes through the same heartache and distress that Mike Calvert Toyota put me through. They have misdiagnosed my car two times and have outright lied to me to sell me unnecessary repairs at extreme costs. Two strikes against Mike Calvert Toyota, and I won’t be back for a third. *MCT, would love if you would contact me so that I may hear your side of the story. More