Mike Castrucci Ford

. I have been a customer since 1992 and have purchased three vehicles from your Milford dealership over the years. I also have sent commercial work to you when I was the Fleet Manager at a local Company. three vehicles from your Milford dealership over the years. I also have sent commercial work to you when I was the Fleet Manager at a local Company. In February of 2011, I sent my personal truck in to have the oil pan resealed and replace the front crack seal and while we had to take the front of the engine down, to replace the water pump also. Since then I have been back on the following dates related to this job: April 20th 2011, July 21st, 2011, November 26th, 2011, December 29th 2011 (twice), coolant leak January 13th 2012. While all was covered by warranty and I think we all appreciate that, but six attempts for a repair? It is still not correct! On January 16th I contacted Joe Spaw once again indicating I still have an oil and coolant leak issue. Joe indicated to come on in and we would look at it. On January 17th I confirmed with Joe that I would be in on January 18th between noon and 1PM. On January 18th I arrived at approximately 12:15PM and waited till a tech was available and we looked over the vehicle. The tech did not say anything to me once I asked what he thought other than he did not know. Joe was there when I arrived but had left. Brandi then came over and told me that the tech does not believe there is a coolant leak and the oil leak was a different issue. Is this the same tech that needed six attempts for the repair? I can understand the oil maybe a different issue. The coolant is pretty obvious that it is leaking and not residual. It leaks once vehicle warms up and if you let idle, you can see it. While I need to have this repaired, your tech and Joe does not believe there is a problem. Did I mention Joe left and did not look at? Joe seems to not be too interested in the issue (not there – not able to drive or check – his words). I will be taking my vehicle to another repair shop and once again pay. I have contacted the mechanics at the former Company garage and let them know of my experience and they seem concerned about sending vehicles to your location. I will be posting my experience on the following: www.facebook.com , www.linkedin.com , and file a report on www.consumer-action.org Also on another issue that I filled out regarding the 2011 Ford Escape that we purchased in July of 2011. I had never heard back from anyone on why we had to have the rotors turned by 2,500 miles and why the wheel bearing needed replaced about 6,000 miles? Sounds to me like I should probably get rid of this new vehicle if that has happened in the first six months. What do you think? I just thought I would let you know what is happening at your location with your name on it. I will be taking my money somewhere else and doing my best to steer people away from your location. More

After purchasing multiply vehicles over the years with Mike Castrucci Ford, i decided to purchase yet another new truck again through them. After the closing i came home and reviewed my contract and seen Mike Castrucci Ford, i decided to purchase yet another new truck again through them. After the closing i came home and reviewed my contract and seen i have over 6000.00 dollars in excess charges that was added that i did not want added onto my loan. Jerome Fix contacted me and made an appt to meet with me, along with my salesman Jim Turner. With no reservation the charges were removed from my loan with no headache. Both men are very curtiousy, polite and friendly, they defintatly have made sure that the "customer" came first and was willing to make things right for me and make me happy with my purchase. Thank you both for all you help, i will certainally be seeing Mike Castrucci Ford in a year or so to make my next car purchase..... Oh one last question, Jerome will you be contacting me on my bug guard for my truck or you forget? lol Sincerely Frank Foster More

I must give Mike Castrucci and his service manager, Joe, a thumbs up!! They saw a negative post that I had written and wanted to get to the bottom of it. Mike called me personally to get the details of wh a thumbs up!! They saw a negative post that I had written and wanted to get to the bottom of it. Mike called me personally to get the details of what happened and got Joe involved to get to the bottom of it. It was handled in a very professional manner, putting the customer first, and I must say that I am impressed that they read their reviews and take action. I will return to Castrucci Ford for future service. More

Had an issue with this dealership that was over 2 years Had an issue with this dealership that was over 2 years old that took a while for me to notice. At first I had a very sour taste in my mouth, but i Had an issue with this dealership that was over 2 years old that took a while for me to notice. At first I had a very sour taste in my mouth, but i must say Mr. Castrucci got back to me in a quick time frame and helped me resolve the issue. Thank You Mr. Castrucci for showing that you truly care about your business and the consumer. More