Mike Castrucci Ford

Vacation ruined stress levels thru the riof 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt 4 weeks ago my new Ford escape was running rough and my check engine light was on, after almost 3 weeks Ford tells me it's fixed. I was happy and felt safe driving my repaired car to Florida on vacation. Well my car broke down and was overheating. Turns out I need a new engine which is on back order for 7 weeks. I admit after all day and many phone calls to Ford they arranged for me to rent a car to drive home. What I am not happy is Ford needs to make arrangements to have my car sent to Ohio after the new engine is installed. I cant afford 4 more days off work to pick up my car when its fords defect that caused this. I was told there are 4 2017 Ford escapes in castrucci waiting for new engines and 3 at the dealership in Florida, a quick Google search shows there is a defect in this make and model in 2017. Ford knew I was driving to Florida after the car was fixed and they want me to lose pay to come back to get it. My vacation was ruined over this drama Just to update Mike castrucci did let me know they will have my car back in Ohio when it's fixed. Thank you I appreciate it More

Absolutely shameful place to even walk in. I tried doing business with this company and not only were the salesmen very sexiest and said sexual things to my wife and I. They tried giving us the I tried doing business with this company and not only were the salesmen very sexiest and said sexual things to my wife and I. They tried giving us the run around and the xxxx cars on their lot. Each location should be shut down and all are horrible. The guy thought it was so cool that my wife and I are two females and kept making sexual jokes, as well as gay jokes which we didn’t appreciate. More

The absolute worst place to do business . Setvices advisor was extremely rude with me due to frustration with others - do the job correctly and there would have been NO complaints . Now you de Setvices advisor was extremely rude with me due to frustration with others - do the job correctly and there would have been NO complaints . Now you delete your review section on fb bc you can’t handle honesty. But want to brag about a review from this site. Leave reviews up - so those can decide if they want to choose your business based upon service reviews More

Great experience with this dealership I just want to say my experience with this dealership was great I have bought a total of four cars at this dealership my last three have been done thr I just want to say my experience with this dealership was great I have bought a total of four cars at this dealership my last three have been done through Jay Unger he is very professional and always helpful he is not pushy ands helps get the deal that fits your needs I highly recommend Jay. Tim Heizer More

Best Car Salesman Ever! Truly a great experience! Andrew was very attentive to my needs and my budget. I love my new Ford Edge!! Awesome experience all around! Thank you! Truly a great experience! Andrew was very attentive to my needs and my budget. I love my new Ford Edge!! Awesome experience all around! Thank you! More

Fantastic Tony Holden was a great guy yo work with. I bought my last truck from him and because of the way i was treated, I returned and got the same service as Tony Holden was a great guy yo work with. I bought my last truck from him and because of the way i was treated, I returned and got the same service as last time. I'm very particular when I car shop and Tony never gave up on me and isn't pushy like salesman I've had in the past at other lots. Mike green the finance manager was also a pleasure working with as I was in and out in no time. Fantastic job More

Poor service after the sale I have my 2013 Ford truck serviced at Casstrucci Ford, in Milford, because I bought it there. After checking service work done on my last visit, I dis I have my 2013 Ford truck serviced at Casstrucci Ford, in Milford, because I bought it there. After checking service work done on my last visit, I discovered the work was not done. I reported it to the service manager. Then I receive a 70,000 mile service request via email from Casstrucci Ford. My check engine light comes on & I pull into get service or an appointment. I'm told they won't check my engine light & can't get me in for 2 weeks. Would anyone want to keep driving with out knowing why the check engine light is on? It takes 15 seconds to plug in the meter! Come on! More

Treated like family Brought my 2010 new to me F150 in for a vibration. MCFS worked with the warranty group and solved the issue. It was a unique situation, I had some oth Brought my 2010 new to me F150 in for a vibration. MCFS worked with the warranty group and solved the issue. It was a unique situation, I had some other work done as well and they replaced some parts at no cost to me. They treated me right, service above and beyond. I will keep coming back for the world class treatment. Ben, Tom and the whole crew gave me a great experience and I am beyond grateful. Thank you More

Excellent salesman Dave is a highly professional salesman Dave is a highly professional salesman that will get you into the vehicle you want with out the high pressure sales that you get at some dealers. He Dave is a highly professional salesman that will get you into the vehicle you want with out the high pressure sales that you get at some dealers. He will walk you through your vehicle and you will have a complete understanding how everything works before you leave the lot.. More

Used cars/service I came in nervous, unsure, and very undecided. I was driving my grandfather's old truck that was handed down to me and it was rather old and needed a I came in nervous, unsure, and very undecided. I was driving my grandfather's old truck that was handed down to me and it was rather old and needed a lot of work. I checked out and decided to trade it in for a newer, nicer, more economic car. 3 weeks after the purchase the battery went bad on my new used car. When I came in to see if they could help me out I was greeted( as always) by friendly faces, smiles, understanding, and very helpful individuals. My battery was replaced at no cost to me. The service department was informative and kind. I highly recommend Maki Castrucci Ford to anyone who likes friendly and helpful service. More