Mike Erdman Toyota

I was called by the dealership as a reminder that my Toyota Prius may be in need of service. I put little millage on this vehicle and it had been a year without servicing. It was not miles but time th Toyota Prius may be in need of service. I put little millage on this vehicle and it had been a year without servicing. It was not miles but time that required the service. I appreciate the reminder call and the service was great. More

They are very honest! They did not try to say I needed costly repairs I did not need. They were accurate about how long the repair would take within 10 minutes, so I could plan my day accordingly. They costly repairs I did not need. They were accurate about how long the repair would take within 10 minutes, so I could plan my day accordingly. They were courteous and polite, never interrupting my cell phone conversation. I deducted a point for not having a welcoming smile when entering the service area. Greetings should always include a smile and warm greeting that says, "I'm happy you're here, thanks for choosing us". More

My husband recently passed away. We had a 2005 Prius that we loved but I felt that I would feel more secure with a newer car. Bill took me from an E-mail conversation thru the test drive and finally pu that we loved but I felt that I would feel more secure with a newer car. Bill took me from an E-mail conversation thru the test drive and finally purchase of this car explaining the improvements and differences between models and years. I appreciate the time he gave to me -- he never seemed in a hurry to get rid of me. More

The service advisor was very helpful and was very knowledgeable of the service that was required to maintain the warranty on my car. I would reccommend her to anyone that wants to be sure that they h knowledgeable of the service that was required to maintain the warranty on my car. I would reccommend her to anyone that wants to be sure that they have the required service to maintain the warranty on their car. More

The service is always fast and convenient with Sunday hours. There is always a minimum of waiting and the service personnel are friendly and knowledgeable. This is the type of service I have come to ex hours. There is always a minimum of waiting and the service personnel are friendly and knowledgeable. This is the type of service I have come to expect. More

My car is a Toyota ......... I need to keep it running My car is a Toyota ......... I need to keep it running well, especially as I am about to have surgery, and a reliable vehicle is a must ! I trus My car is a Toyota ......... I need to keep it running well, especially as I am about to have surgery, and a reliable vehicle is a must ! I trust the dealership .... Friendly service .... Ready when they say it will be ...... More

I didn't have the option to set an appointment for service on my Sienna van, because I never know when I will find some time to get to the dealership. I drove in, hoping that it wouldn't take the who service on my Sienna van, because I never know when I will find some time to get to the dealership. I drove in, hoping that it wouldn't take the whole afternoon. Brought something that I have been working on and figured I could get some quiet time to figure out a problem with that. The dealership has a quiet area in the back behind the waiting room. I headed there. Lo and behold! I had just gotten going on my project (found the problem!) and Melinda came around the corner and said, "It's finished. You're ready to go!" WOW! That was fast. We had just a few minutes at the desk while she copied my Preferred Customer Punch tag to go with the billing papers. I was off and headed out the door. ---And it didn't cost me anything other than the gas to drive there and back. I had a FREE oil and filter change. Now, if that good "luck" will just continue on to the Power ball drawing tonight! Well, this may never reach its destination. I have not used this system before. I tried to "create an account" and the Google won't let me Google one up. It doesn't like my password. It wants me to use a phone. (I don't do smart phone!) So, I will try once again. If this goes--ok! If not, I know where the X and Delete are located on my computer. Now I know the problem...IT is on GOOGLE +. This survey is making me angry. Each time I TRY to get an account set. It kills the make of vehicle and I must go back and re-enter TOYOTA. Then, I get a flag on my user name. I am ready to hit X. More

This is our second car from Charly. He has always been a pleasure. We will probably buy our next car from him. He acts in professional with a high degree of competence. We trust him! pleasure. We will probably buy our next car from him. He acts in professional with a high degree of competence. We trust him! More

We always receive quality service from this dealership. John Ball and the service team are always professional and friendly. Would not go anywhere else for Toyota sales or service. John Ball and the service team are always professional and friendly. Would not go anywhere else for Toyota sales or service. More

WE MADE A RETURH VISIT TO THE DEALEARSHIP BECAUSE OF THE GREAT SENCE OF FREINDSHIP SHOWN TO US BY ALEX. ON OUR RETURN VISIT FOR A TEST DRIVE WE FELT VERY COMFORTABLE AND DECIDED THAT WE WOULD PURCHASE OUR GREAT SENCE OF FREINDSHIP SHOWN TO US BY ALEX. ON OUR RETURN VISIT FOR A TEST DRIVE WE FELT VERY COMFORTABLE AND DECIDED THAT WE WOULD PURCHASE OUR FIRST FORIEGN CAR FROM ALEX. More