Mike Hale Acura

Family, friends, & colleges used as test subjects Car leased New! all electrical shut down on freeway traveling 60mph. Yes no power steering nothing worked electrically. Miraculously husband was on a Car leased New! all electrical shut down on freeway traveling 60mph. Yes no power steering nothing worked electrically. Miraculously husband was on a declining slope to man handle the car to the shoulder. Car had to be towed & passengers calmed down. Mike Hale Service concluded the electrical shut down but could re simulate the occurance again to get the exact codes. They programmed the computer in our car to catch the right codes next time. Assured no next time. We wanted to trade the car then because we felt unsafe. They said everything is documented, there shouldn’t be a next time. If so they said they would work with us. Yes it happened again luckily this time I had just got off the freeway because I couldn’t have man handled the car to safety with my 2 yr old in the car. It was the dead of winter & freezing outside though. That was a challenge with having no electrical to keep the car warm with my 2 yr old while we tried to line up transportation and a tow truck. Acura care suggested Jody Wilkinson because I was so unsure of the service that was performed on our car the 1st time. We had the car towed there the 2nd time. They said it was electrical & replaced alternator etc. their manager said we were really lucky because when the car looses power it shuts down everything. SCARY as it was😳 3rd times the charm yes it happened again but this time it just started throwing codes on the dashboard. We are slightly out of lease because of mileage. Remember the 1st occurance Mike Hale service department said they would take care of it if something happened with electrical. Called Acura & had car Towed to Mike Hale because we wanted the car traded to a safe lease since we are paying for a car that is unsafe & undeiveable. We didn’t even receive a phone call until 2nd day at closing. They said can’t fix because the tires are all bad & we would have to buy all new tires to re simulate the experience. I said please don’t fix or do anything until we know it’s covered. Also would like to trade car because we have been used as test subjects for to long. The car is plainly unsafe and don’t want to wait for a re simulation. After 4 days of not having a vehicle. We get a phone call & yes like the movie Groundhog Day. They said it had all the codes go off but couldn’t re simulate until we bought all new tires. No one listened. We said don’t fix anything until we talk to a GM or owner we continue to get the service manager that accused my husband of not having bought new tires a year ago, & also said to him, “quit frankly sir I hope things don’t work out for you.” We have contacted Acura Care & have a case manager. We have been without a car for 1 week no loaner car. We were assured by Ryan Rasmussen he had empathy. Question does he understand customer service manager job title. I wonder is empathy in the job title? If so does empathy encompass safety when fixing a car before it could kill someone? We bought an Acura for safety & reliability. If your at a dealership getting your car fixed under warranty, isn’t it because they are certified in making sure your car is safe when it leaves their service department??? Our family was hurt by the failure of communication, knowledge of product, & how to safely fix our car. By the grace of God we r alive. Acura may want to look @ the breakdown in communication & application of fixing their products safely with this dealership. It is a Sales only organization no customer service in our experience. Ryan Rasmussen (SM) said he has empathy, 🤔also said I hope it doesn’t work out for you! 🤔& he’s the one over making sure you feel safe with how your car is fixed🤔. He also said there is no one higher than him that can make a desision on our car. 🤔 Still waiting for resolution. keep you posted were you can find more on this vehicle situation so you will know if you want to take the financial, & health risk you could encounter if you find yourself working with this dealership long time. Yes, we look for long term relationships we have a Honda with almost 300,000 miles that hasn’t had any major problems. We never encountered empathy before like this. We have always worked dealerships trained & certified with safely fixing the problem. Not empathy for their lack of knowledge & safety. More

Acura RDX 2017 Started off bad because I was tried using the "Have a Conversation" link and sent my message. No reply so I called, got a sales person and told him w Started off bad because I was tried using the "Have a Conversation" link and sent my message. No reply so I called, got a sales person and told him what I wanted he said someone was working on it and put me on speaker phone. I could hear the conversation that then took place. The sales person that was working on what I wanted said, "that guy is so damned impatient ..." I then said you I can hear you and all of a sudden click the phone was disconnected. I called back and got Jeff Collins who did an excellent job and answered all my questions and made the sale. The other sales person should be fired for talking about a customer and potential sale the way he did. I almost took my business to a competitor. More

Excellent transaction on the purchase of new Acura RDX 2018. Mark Egginton, salesperson, was superb. He is very professional and helpful with the ins and outs of buying a new car. Naturally, I recommend him to Mark Egginton, salesperson, was superb. He is very professional and helpful with the ins and outs of buying a new car. Naturally, I recommend him to all who are seeking excellent customer service. More

quick and easy Very professional, inviting atmosphere friendly saleman. The service department was Great. Received call to see if I had any other questions. w Very professional, inviting atmosphere friendly saleman. The service department was Great. Received call to see if I had any other questions. washed my car when I returned for second time. More

VERY HONEST AND HELPFUL SERVICE DEPT. I have been dealing with this service dept for about 3 years now and the group of guys they have there now are very stand up guys and are genuinely ni I have been dealing with this service dept for about 3 years now and the group of guys they have there now are very stand up guys and are genuinely nice and want to do their best to keep you happy and your vehicle in the best shape it can be in. I have rant and raved about these guys and refer every one of my friends and family members to them! Mike Hale Acura Service customer for life! More

Best experience ever when buying a new car! Everyone at Mike Hale went out of there way to help me and were upfront with pricing right from the start. Not once did they promise me what they coul Everyone at Mike Hale went out of there way to help me and were upfront with pricing right from the start. Not once did they promise me what they couldn't give or try to get more money from me. I really couldn't believe how nice it was to buy from this dealer. They have called to check on me and are always very considerate of my time. So far I give them an A+. Hope they continue to impress! More

Lemon Vehicle from Mike Hale Acura in Murray UT. I bought grand new (MDX) Mike Acura in Murray UT, last year not even a year . Within a month I has to brought back to repairs 3time , in July/27/17 , I bought grand new (MDX) Mike Acura in Murray UT, last year not even a year . Within a month I has to brought back to repairs 3time , in July/27/17 , I have to leave my Vehicle in California for a week for replaced electric computer box . This computer box related control intire Vehicle , I bought a grand new Luxury with a big brand it's turn out a Lemons Vehicle ..ect .! More

Somebody named "Larry Grobstein" who is a salesman, could have sold me a new car. He didn't. He encouraged me tomake minor repairs and keep my 2010 MDX. He gave me great advice, who is a salesman, could have sold me a new car. He didn't. He encouraged me tomake minor repairs and keep my 2010 MDX. He gave me great advice, and spent time. When you meet someone that honest, you just want to buy something from him. Someday, I will. More

All they want is your money! First off, I understand that dealerships are in the business to make money, otherwise, why would they do it... However, there's a difference in recogn First off, I understand that dealerships are in the business to make money, otherwise, why would they do it... However, there's a difference in recognizing the long term value of a customer and the quick cash grab that these crooks tried to pull on me... Over the years I've referred dozens of friends and family to them for new/used vehicle purchases as well as service for their existing vehicles because I though they were a dealership I could trust. I now know what and who the owners and management of MHA really care about, and it's not the long term loyalty of their customers...it's getting as much cash out of a customer by gouging them and marking up vehicles because 'they can"!!! Three years ago, I put $5,000.00 down for a new NSX so I would be guaranteed one of the first (if not the first) one allocated to their dealership to be spec'd out and ordered. For three years I waited patiently and kept in touch with them to understand the timeline to order my new car. Fast forward to August 25th...I get a call that they were allocated MY car to build. I was to be the first person to order their NSX from a dealership in Utah; my three year wait was almost over!! I confirm the color and options, my salesman verifies everything with me and then threw in a wicked curve ball..."due to the demand and rareness of this vehicle, MHA is adding a $25k premium to the MSRP". No ifs, ands, or buts about it. If I wanted the car I've waited three years for, it's going to cost me an additional $25,000 dollars over MSRP, non-negotiable?!?!?! I can understand going out of market to find a rare car and paying over sticker for it, but this was to me my car and he allocation had my name on it! It's unfortunate that MHA is more concerned with a quick cash grab by gouging a loyal customer than they are recognizing the value of a long term advocate and customer of their dealership. When searching for a new Acura, shop around. I'm sure you can find a better deal from a dealership that isn't only after your wallet. I'LL NEVER DO BUSINESS WITH MIKE HALE ACURA AGAIN AND I'LL MAKE SURE ALL MY FRIENDS AND FAMILY KNOW WHERE TO GO TO BUY A NEW ACURA! Good thing Jody Wilkinson is right down the road... More

AMAZING EXPERIENCE! Hands down - BEST used car buying experience ever. Brought our 17 year old in to test drive a Mini Cooper they had as a trade in. We were treated kind Hands down - BEST used car buying experience ever. Brought our 17 year old in to test drive a Mini Cooper they had as a trade in. We were treated kindly and respectfully. The car had been reconditioned after trade and the necessary work done to fix any and all issues. We have looked for a good car for our daughter for two months and have driven nothing but JUNK in her price range until we went to Mike Hale Acura. We liked the car we drove, it was exactly as they represented, it was an excellent deal and very competitive price - thousands below others in the area. We finished our purchase in less than an hour and were not pressured for any dealer add-ons. Dealer had a fair doc fee disclosed up front. Let me finish by saying I am very critical in my reviews and I certainly speak my mind on a bad experience - loud and clear. This dealership doesn't ask for reviews or offer customer incentives or contests for positive reviews. These are genuine, unsolicited feelings and comments about our family experience tonight. AMAZING EXPERIENCE. We'll be back. More