Mike Johnson's Hickory Toyota

I appreciate the service department ability to schedule my vehicle for prompt service. I also appreciate the knowledge and experience and willingness to help that is demonstrated by the service staff. "T my vehicle for prompt service. I also appreciate the knowledge and experience and willingness to help that is demonstrated by the service staff. "Thanks especially to Cindy Hall! More

I use this dealer for all my Toyota servicing. I find them friendly, prompt and keep to schedule. They will keep you informed along the way of how the service is going and the waiting room is cl I find them friendly, prompt and keep to schedule. They will keep you informed along the way of how the service is going and the waiting room is clean and comfortable. All the staff are very friendly. More

Fast, friendly, and took me in for an oil change with no appointment. Highly recommend them! appointment. Highly recommend them! More

I have used this dealer in previous years with several different cars and was always pleased with the service until my last encounter. From the time I arrived you could tell the atmosphere had changed and different cars and was always pleased with the service until my last encounter. From the time I arrived you could tell the atmosphere had changed and so had their priorities. Job # 1 now is to extract as much money from any and all unsuspecting customers as possible. From what I could gather from a couple of the employees this all started with the new department manager. I got there early and was taken in quickly, but just as quickly I was given a number of things that needed to be repaired and a outrageous price to go along with it. When I asked for the manager to see if I could negotiate a more reasonable price it seems I made a critical mistake, as the manager took offense somehow and basically told me I was lucky it wasn't higher than that. I then decided to just go elsewhere but he wasn't done as my wallet was about to find out. I was charged a 76.00 ( TEST DRIVE and DIAGNOSTIC FEE) needless to say it will be my last ever visit!! Oh by the way Mr. Manager I took your advice and had all the things fixed except for a brake flush which the other company said was not necessary and it was almost half the price. So now I have a new company to service my cars and you have one less customer to gouge. More

Excellent service performed in a timely manner. Cindy always does a great job keeping us updated with what needs to be done to our vehicles and she is always wonderful to work with. Cindy always does a great job keeping us updated with what needs to be done to our vehicles and she is always wonderful to work with. More

When the person I was supposed to see was not at the service department, Cindy did not leave me waiting. Even though she was already super busy, she took over and saw that my maintenance was completed service department, Cindy did not leave me waiting. Even though she was already super busy, she took over and saw that my maintenance was completed in a timely manner. I will always ask for her when I call for an appointment. She's the best. More

Excellent service on our new Highlander. Ryan was especially helpful in getting our hitch installed in a timely and professional manner. Ryan was especially helpful in getting our hitch installed in a timely and professional manner. More

Great service department. Worked quickly even though very busy. Randy was great to work with. Worked quickly even though very busy. Randy was great to work with. More

It was great service Lori was great to work with also letting me know what was needed and kept me updated Overall great service!! letting me know what was needed and kept me updated Overall great service!! More

Excellent service, Aaron took care of my issue quick and efficiently. All employees were very courteous and easy to deal with. efficiently. All employees were very courteous and easy to deal with. More