Mike Maroone Ford Longmont

Terrible communication from a mismanaged service department The service department here has some major issues. I brought my truck in a couple months ago to get a recall part replaced (vacuum pump on F-150). I b The service department here has some major issues. I brought my truck in a couple months ago to get a recall part replaced (vacuum pump on F-150). I brought it back in today because the same noise started again. Both times I brought my truck in, I was kept 100% in the dark all day. I had to chase down the "service manager" Rick only to have him tell me that my truck had not been touched (this was at 4pm). This happened BOTH times I brought it in. After they held it for two days the first time and wanted to do the same thing the second time, I just went and picked up my truck without having any work done to it. Additionally, the service writer Rick proceeds to blame his technicians today for this, instead of apologizing and taking blame himself and trying to correct the problem somehow. This place is poorly managed and no one seems to know how to communicate - the managers can't communicate with customers and apparently they also don't communicate with their technicians. I will not be giving these guys my business anymore and I would advise you to do the same. I did not believe other reviews about their service department but they truly do not give a xxxx about you. More

He listened to us Thanks Greg for listening to our needs and finding the right truck for us and not pushing the first truck that came close and not talking over us. Thanks Greg for listening to our needs and finding the right truck for us and not pushing the first truck that came close and not talking over us. More

Great experience Anthony was very helpful and made our experience very enjoyable. This was my first time purchasing a new car and he was very knowledgeable and accommo Anthony was very helpful and made our experience very enjoyable. This was my first time purchasing a new car and he was very knowledgeable and accommodating. More

Great Experience and Great Vehicle Greg was great to work with and was very patient and straight forward throughout the entire process. He even stayed late to make sure I could take my Greg was great to work with and was very patient and straight forward throughout the entire process. He even stayed late to make sure I could take my care home the same day. And I absolutely love my new Escape! More

Rich is great to work with. My experience is not so much with the dealership as it is with Rich Waters. My first contact was with Rich after I enquired about a used car Longmont My experience is not so much with the dealership as it is with Rich Waters. My first contact was with Rich after I enquired about a used car Longmont had advertised on C-list. From that first contact Rich made me feel as if his #1 job was to win my business. Not by being slick or by playing games. But by being upfront, and going the extra mile. I appreciate Rick's way of doing business. When it got down to making offer and counter offer I felt I was treated fairly and with respect and came out of the experience with a win/win where I felt happy with the deal and I imagine Ricks sales manager did too. And we got there with a minimum of fuss and a minimum amount of time. More

Excellent staff, all the way around! I had a really, really rough week. I lost 1 car to a hail storm on a Tuesday, bought a new car, and was then hit on I-25 the following morning. Both c I had a really, really rough week. I lost 1 car to a hail storm on a Tuesday, bought a new car, and was then hit on I-25 the following morning. Both cars were totaled and I was emotionally exhausted. Ed and company were amazingly understanding and helpful. I am very happy with my experience and my new 2012 Hyundai Sonata! Thanks Longmont Ford! More

Great experience Brent was very helpful with my first car purchase. He answered all questions I had and found me my perfect car! I love my car! I wouldn't have gone to Brent was very helpful with my first car purchase. He answered all questions I had and found me my perfect car! I love my car! I wouldn't have gone to another dealership, all the sales associates were all very helpful. More

Great deal Bought two cars for what I consider to be an exceptional deal. Greg did an awesome job and couldn't be happier. I am glad O'meara Ford did not want my Bought two cars for what I consider to be an exceptional deal. Greg did an awesome job and couldn't be happier. I am glad O'meara Ford did not want my business. More

How auto dealers should operate. This is about my tenth run through the car buying process. This one stands out for a couple reasons. First, the online purchase process was exceptiona This is about my tenth run through the car buying process. This one stands out for a couple reasons. First, the online purchase process was exceptionally smooth. Brent was specifically technology adept and ready to hear both my online security concerns and understood how to navigate current technology. The entire purchase process felt organized, smooth and was, without a doubt, the easiest 'out the door' car purchase I've experienced. This guy is great and Longmont Ford will be recommended to my friends and family any time someone mentions a new car. Very satisfied, Jordan Drysdale More

Satisfied Customer My family has purchased 4 new and 1 used vehicles in the last 8 years. We thank Longmont Ford for always meeting our needs and providing us with good My family has purchased 4 new and 1 used vehicles in the last 8 years. We thank Longmont Ford for always meeting our needs and providing us with good service! More