Mike Maroone Ford Longmont

Poor service hours and customer service I recently purchased a 2013 Ford Edge which I love driving. However, when I went to order a bumper guard no one could help me. Luckily Ty in parts fou I recently purchased a 2013 Ford Edge which I love driving. However, when I went to order a bumper guard no one could help me. Luckily Ty in parts found what I was looking for and ordered it. When I went to have it "installed" no one could do it. Really? Then I ordered a new passenger mirror because of a cracked mirror due to the snow recently. Again because of their antiquated hours in the service department I have to pick up the part from Longmont and have someone install it elsewhere. I was appalled at their suggestion to do so and turn away a paying customer. How do you only have hours until 5:00pm when most people are done working and then offer NO option on Saturday for the part to be installed because the one tech guy is not available? If I had known service would be this way I would have purchased my car elsewhere. I am very disappointed with Longmont Ford. More

WORST EXPERIENCE EVER! One star is too high of a rating for this dealership. Let's backup, the sales associate was awesome, the sales manager is the most rude, offensive, ma One star is too high of a rating for this dealership. Let's backup, the sales associate was awesome, the sales manager is the most rude, offensive, man I have ever had to deal with. I was looking at buying a 2015 Ford F150, the sales manager came over and took over the sale. He was so rude and insulting that we actually got up and left. The sale associate called us shortly after apologizing for the managers offensive and rude demeanor. As a customer looking at spending 50,000 on a car, I was speechless at the lack of customer service and the attitude of this manager. Good luck if you choose to deal with this dealership, which as I stated earlier has some great people working their, just not the manager. More

Overall good experience We were greeted by friendly staff and sales associates. All of our questions and concerns were answered in a timely manner. The dealership was very wi We were greeted by friendly staff and sales associates. All of our questions and concerns were answered in a timely manner. The dealership was very willing to work with us to help us find the best vehicle for us and our budget. More

it was very easy and pleasing I had the pleasure of meeting your salesperson by the name of Elya Hull, she was a pleasure to deal with. I would recommend her to anyone. I will be I had the pleasure of meeting your salesperson by the name of Elya Hull, she was a pleasure to deal with. I would recommend her to anyone. I will be coming back in a few yrs when I upgrade More

Just Looking Was just looking on the internet at trucks when I saw a really good deal at Longmont Ford. Called them they where really helpfull and the next day w Was just looking on the internet at trucks when I saw a really good deal at Longmont Ford. Called them they where really helpfull and the next day went down just to look and Gene Pochron was very helpful and walk us though every part of the truck. We were comfortable that we ended up coming home that night in a new truck. Thanks Gene. If you want a good salesman go see Gene Pochron. More

Distance traveled worth the drive These days there isn’t much haggling involved at dealerships for new cars. Any more it seems that dealerships are putting up their best prices up fro These days there isn’t much haggling involved at dealerships for new cars. Any more it seems that dealerships are putting up their best prices up front, with incentives included already, which is nice because it takes the leg work out of hunting them down yourself. So one might wonder why a good review at one dealership is better than that from a competitor. My wife and I are from Aurora but drove to Longmont to look at Explores and Edges. Given the competition for business you might wonder why we didn’t visit a dealership closer to home. It’s simple – the service and attention we get from Longmont, and in particular, from Ray Farrell. We were referred to Ray as someone of great integrity and honesty. It wasn’t fake or kitschy; like the stereotype might suggest of car salesmen. Ray is down to Earth and speaks to people as, well, as people. His interest in us as customers went beyond why we needed a car. It went beyond what we were looking for in a car. Ray was like a friend from the very beginning. The interest he took in our personal lives was not forced, it was not fake – it was genuine. When it came time to talk numbers and incentives, Ray went out of HIS way to find us what was best. And when we had questions about those numbers, he went to find the answers to this he did not immediately know, ultimately bringing back something better to consider and sign on. For my wife and me, good customer service will bring us back. Great customer service will make us loyal for a lifetime. So long as Ray remains in the business of car sales, we’ll be dealing with him because of the way he treats us – as people. My wife and I also want to take this opportunity to thank Ray for his service to our country and to the freedoms we enjoy. It’s more important and more appreciated than is often given credit. Thank you, Ray! More

Easy and quick Elya helped me online. Later that day I went in and talked to her about buying the car. She worked with everyone and the next day I signed the paperw Elya helped me online. Later that day I went in and talked to her about buying the car. She worked with everyone and the next day I signed the paperwork. It took 10 minutes and I was out. Easy, simple, quick and would highly recommend this dealership. While I did the paperwork, I got an oil change on my other car. More

I had a great experience buying my car! I was always just terrified about having to go through all the process of buying a car. Vico and the staff that helped me really made it easy and plea I was always just terrified about having to go through all the process of buying a car. Vico and the staff that helped me really made it easy and pleasant! Will come back here if I needs new car again! More

excellent service.. Was able to.refinance after a year like what was said if i kept up the payments and not late..everyone was so friendly and very courteous..highly.reco Was able to.refinance after a year like what was said if i kept up the payments and not late..everyone was so friendly and very courteous..highly.recommend this dealership..this is the 3rd car i bought from them..very knowledgeable and highly respect the customer...unlike some other dealerships who are only out for money longmont ford cares about the customer..keep up the great work... More

Love our nearly new used 2014 Ford Escape We had done our research online and came to Longmont Ford knowing exactly what we were looking for and our price point. Depending on how the Longmont We had done our research online and came to Longmont Ford knowing exactly what we were looking for and our price point. Depending on how the Longmont Ford '14 Escape looked to us, we had a 2nd car we were also considering at a Brighton dealer (just a different color). We test drove the car on your lot that we came to see and left within an hour having "sealed the deal" - Steve was very friendly, efficient and courteous. We were also very impressed with the man who went over all the financial papers with us. We don't recognize a name below to attach to him. He was very thorough and explained all the various papers he had us sign and we appreciated his efficiency. It was a very good experience buying a beautiful near-new car. Thanks! More