Mike Maroone Ford Longmont

I've reported them to The Federal Trade Commission and ODI. I took my daughter's vehicle into the Maroone Ford dealership in Longmont, CO for a recall-related issue. I was told by the dealership we are ODI. I took my daughter's vehicle into the Maroone Ford dealership in Longmont, CO for a recall-related issue. I was told by the dealership we are 8 months past the ten year free repair coverage period for the safety recall, so Ford would likely not pay for the repair. I insisted that the dealership contact Ford to request the part be fixed, given the circumstance that my daughter averted a potentially fatal accident when her power steering motor failed while she was driving over a mountain pass. Joshua A., the customer service rep, was cocky, argumentative, and condescending and reluctantly agreed to reach out to Ford to request the part be paid for, even though we were 8 months beyond the coverage date. He acted like he was going to do me a HUGE favor (by doing his job). I knew then and there he had no intention of contacting Ford. Joshua said they would first have to charge us $150 for an inspection that was required before they could put the request in with Ford, so they could verify exactly what needed fixed. This made sense. We agreed to the inspection. Joshua called us back more than a week later and said the vehicle needed 10K in repairs (including the power steering motor), and he recommended that my daughter just trade in her car and buy a new one from them. An hour later, he "conveniently" said he heard back from Ford (a LIE), and he said Ford said they were not going to pay for the steering related repair. This was a blatant lie, and I have since proved it. Again, he said our best bet was to trade her car in and buy a whole new vehicle. I have contacted Ford on four occasions, and they all confirm that the dealership never bothered to reach out to request the power steering motor be paid for--UNTIL Joshua called right in front of me after being confronted about lying. Every time contact is made with Ford, either by the dealership or an individual, a case number is created. Ford assured me--four times-- there were no case numbers (aside from cases related to my calls) because the dealership never called. Joshua 100% lied about contacting Ford. I shared details of the entire incident with the dealership's manager, and I never heard a word back. So, essentially, we were charged $150 for an inspection that was said to be required before they reached out to Ford to request the steering motor be paid for. They did the inspection, never actually contacted Ford as they said, lied about contacting Ford, lied about Ford's refusal to pay for the part, charged us $150 for the inspection, and then tried to sell us a new car. I went into the dealership and confronted Joshua in person. I told him I knew he never reached out to Ford because there was no record of it, and there is ALWAYS a record/case number if contact is made. He got super nervous, red faced, etc, and it was blatantly obvious he was caught in a lie. I was embarrassed for him. This second time around, after being caught in a lie, he was suddenly so concerned, kind, and humble. After confronting him about lying, he said, "I'll call now," and he picked up the the phone and called Ford on speaker in front of me. This was the FIRST time he ever called Ford on my behalf. He baited the guy on the other end of the phone through the conversation, saying, "I have a customer standing in front of me listening to this conversation, and I told her Ford already said that they won't pay for the repair...." blah, blah, blah...., and the guy on the other end followed his lead and they denied my request to pay for the steering motor. At this point Ford's denial of my request is irrelevant. The dealership lied to begin with, Joshua lied, and he charged us for an unnecessary inspection, and then tried to sell my daughter a new car. Under federal and state laws, it is illegal for companies to intentionally deceive their customers. Management deals with this by ignoring it. ZERO INTEGRITY. Do you really want to do business with people like this? More

I bought my Ford truck at Mike Maroone Ford. As another commenter wrote, the Quick Lane staff are not good at letting a customer know when repairs need to be made so they could be made at the ti As another commenter wrote, the Quick Lane staff are not good at letting a customer know when repairs need to be made so they could be made at the time I'm there and when I try to call in or text to schedule an appointment to get the repairs made, no one returns the calls or texts. I get shuffled off to Anthony and he doesn't call or text either. This isn't even warranty work that I would like to get done. I am paying cash for this work. This is a repeating problem for me since I must go through Quick Lane and make an appointment for most any work. I'm pretty much done driving as far as I do to go there because of this indifference. I wanted to support the facility with my cash business since I would have them do any necessary warranty work. They don't appear to want to support me as a customer. I will be looking another facility since apparently Mike Maroone doesn't want my business. More

I bought a 2019 Mustang and it had a synchro go out in the transmission. It sat there for over a month and a half and when I got it back the Ceramic coating on my paint job was ruined. I left work early t the transmission. It sat there for over a month and a half and when I got it back the Ceramic coating on my paint job was ruined. I left work early to take the car to show Ronson. He took pictures and i took it to get it repaired. It cost me $1300 to repair it and this place said they werent going to cover my cost. I filed a report with the BBB but these guys ignored it. Ill never go to them again. More

Anthony and his people did an awesome job working with me even during these crazy times! Highly recommend all the people down there. even during these crazy times! Highly recommend all the people down there. More