Mike Maroone Honda - Service Center

Great on time and complete additional service great idea Additional Service great for planning and budgeting for future good friendly service personnel nice waiting room and donuts and coffee or tea availabl Additional Service great for planning and budgeting for future good friendly service personnel nice waiting room and donuts and coffee or tea available wile you wait. More

Express oil change To start off the service experience, I was working with Bess. I told her I wanted and oil change and a quote for power steering flush. Opted out of th To start off the service experience, I was working with Bess. I told her I wanted and oil change and a quote for power steering flush. Opted out of the flush after I heard the price. Went with the oil change but specified I wanted to use genuine Honda motor oil instead of their barrel oil. She tells me it’ll cost more. So I asked how much, she didn’t know and said she’ll get with me and to go have a seat in the waiting area. I told her I have other concerns like my car vibrates periodically under acceleration. She tells me the oil techs don’t diagnose and I would have to leave it with a more experienced tech for the day. I opted out of that and proceeded with the oil change. Took a seat in the waiting area, and about 10minutes later she comes in to use the vending machine. Gets her Mountain Dew and starts walking past me, I asked did you find out about the price change. She said “oh no I forgot, I’ll go find out”. 20minutes later she tells me to actually cheaper to use conventional oil but the price of the oil change is staying the same. I just thought whatever, her attitude isn’t right. My car is done an hour and a half later. I went out and checked the oil level and the drain bolt. I saw it was leaking and thought it was residual no biggie. Get in the car and my maintenance required light is still flashing. So I reset it my self. I went home and about 4 hours later I’m in the garage with the door opened and the car in the driveway it’s on a incline so I can see underneath it. There was a puddle of oil. I drove right back to Honda and let them know it’s leaking. A tech comes out in the service line gets underneath and I got down too. I watched him turn the oil drain bolt a full two times. He comes back with a wrench and tightens it. I asked for the service manager who’s name is Art. He comes out and says “what’s up”. I stuck my hand out and told him my name. And never said his. Told him my concerns and he tells me that we’re human and we make mistakes. I told him ok I see how your taking this I don’t care to talk anymore. I can understand if the tech was doing multiple flushes and other jobs on the car to where he might forget to tighten one bolt. But this was one job and one job only a oil and filter change. Everyone in there has a go f*** yourself attitude. They ended up giving me a free oil change for the next time. But I clearly told them I don’t want it because I’m never coming back. You just lost my business. I’m mechanically inclined, graduated from mechanic technical school, worked in a service department myself as a service advisor. I know how it goes, I just don’t have the garage room to do my oil changes right now, but because we’re human and make mistakes is not a good answer when there was only one job to perform and to do it right the first time. I’ll be looking for a new Honda dealership to have my vehicles serviced at from now on. I’m a loyal customer and hardly ever complain unless there’s a real issue. And you guys screwed up, giving me a free oil change for next time when your techs couldn’t complete it right the first time is not instilling confidence for me to return. Bottom line, stay away let this dealership fail, it already switched owners and now you can see where it’s heading. Service department are your money makers I’d like to hear some stories of people going in for oil change and being advised that they’d have to spend “xxxx.xx” amount of dollars for safety concerns or some load of crap like that. My car is an 04’ not perfect it needs axle boot, shocks all the way around, new spark plugs, air filter cleaned (it’s a k&n) probably some other things I haven’t noticed yet. And they tell me everything checks out perfect. That’s a load of crap no one knows my car better than me. I’ve owned it since 07’. You guys need to get real and get off the upsale side of things and take care of your customers. But that’s the service managers fault it all comes from the top. If they don’t lead and uphold their techs to a higher standard they will do as they please and just collect a paycheck. More

Terrible auto service I had Mike Maroone's service center repair a few minor oil leeks, replace the timing belt and water pump on my 2002 honda civic, the oil pan seal they I had Mike Maroone's service center repair a few minor oil leeks, replace the timing belt and water pump on my 2002 honda civic, the oil pan seal they installed failed resulting in the loss of most of the oil in the engine, they replaced the faulty oil pan seal. My car did not use any oil between oil changes, it has over 270,000 miles on it, those miles didn't happen by me abusing and neglecting the car I have taken very good care of it. The car now has engine noise and burns one quart of oil every 1000 miles. I have been told by Art (Service Manager) that the cars oil consumption is perfectly within Honda's specifications (even a new car) and Mike Maroone will not fix my engine because there is nothing wrong. Be forewarned do not take your car to this dealer for service, and be aware if you buy a car (new or used) that uses this ridiculous amount of oil Mike Maroone will tell you there is nothing wrong, it is perfectly acceptable oil consumption. More

Excellent service! As usual the service was way above expectations!!! However, my car was not washed 😒 There was a sign on the waiting area door but bib not read it! As usual the service was way above expectations!!! However, my car was not washed 😒 There was a sign on the waiting area door but bib not read it! More

Battery Sensor Case recall I received a safety recall from Honda Automotive Division regarding the battery sensor case mounted on top of the 12V battery which they wrote could I received a safety recall from Honda Automotive Division regarding the battery sensor case mounted on top of the 12V battery which they wrote could allow for moisture to enter the sensor. I called Mike Maroone Honda and made an appointment to address this issue. Upon arrival, I was told they didn't have the part to replace the faulty part, if in fact the part in my car was faulty. If my part was found to be faulty, I would have to come back at a later date to its installation. In addition, this appointment would take from one and a half hours to one hour and 45 minutes. This appointment, in fact, took two hours and 45 minutes. More

Faulty Alarm System - NO REFUND - UPDATE ***Update - after getting bad reviews and a couple of Facebook posts, the dealership finally did get a refund for the system to my daughter on Novembe ***Update - after getting bad reviews and a couple of Facebook posts, the dealership finally did get a refund for the system to my daughter on November 3rd. I still can't recommend them in good conscience, since it took outside pressure for them to do right by their customer.*** *********************************************************************************************** My daughter paid Front Range Honda $600 to have the KARR system installed on her car. First, she was told by "Cherry" it wold take 15 minutes for "Johnny" to install the system. It ended up taking over and hour, which made her late for work. From the beginning, the system did not work. It went off while she was driving, horn blaring and lights flashing. She drove right back to the dealership, who told her that Cherry and Johnny were gone for the day and "come back tomorrow"> she went back the next day, and told them to remove the system, because at this point, it had become horrible to even try to drive the car. She told Cherry she wanted a refund. Cherry called the "finance manager", who first claimed she hadn't paid for the system. He then went to check paperwork and found that she had paid. He then told her that the money "is gone" and nothing they could do, Cherry told her she would keep after the guy to try to get a refund. Today they told her she wasn't getting any money back and offered her a few oil changes. This is the third car purchased by her family this year. It will be the last. This dealership is totally untrustworthy, they will steal from their customers. Everything is great until something goes wrong, then they just want to see the back of you and not hear from you ever again. Crooks. More

Caring, capable I came in for regular maintenance on my Civic. Terri (I believe that is her name) was extremely helpful, knowledgable and efficient. She told me how l I came in for regular maintenance on my Civic. Terri (I believe that is her name) was extremely helpful, knowledgable and efficient. She told me how long the service would take, and at exactly the right time looked for me in the lobby.. Thanks for a great job! R. Ellis More

Simply put, the Shawn made our decision an easy one. My wife and I had a magic number for trade in value of our old car and monthly payment on a new car in our heads. Shawn came right out with his best off wife and I had a magic number for trade in value of our old car and monthly payment on a new car in our heads. Shawn came right out with his best offer and nailed it. He was extremely helpful and patient despite our three children constantly begging for our attention. 10 out of 10. Best car buying experience I've ever had. Shawn made ALL the difference. Would visit him personally again for next car. More