Mike Shaw Chrysler Dodge Jeep Ram

I took my car in because it was having problems starting and the dash would say sensors need service! It started with one issue and how things go they found others things along the way of course. I paid the and the dash would say sensors need service! It started with one issue and how things go they found others things along the way of course. I paid the diagnostic fee for this and finally agreed to get all things fixed as I do need my car and rely on it. After picking up my vehicle and driving off the lot I noticed a noise that wasn’t there before and my dashboard was still displaying that my sensors needed service. I flip around and march right back in there. Long story short they were trying to charge me another diagnostic fee until I complained with management. Now I’m being told my car requires another 2800 of work and most of it is diagnostic fees because according to them every part is it’s own diagnostic fee? Like isn’t that the point of me paying one fee at the beginning and where were all these issues when they Gave me my car back the first time? I have a few friends in the dealership industry who can attest that dealerships will do this if you make them upset or if they messed something up they will try to blame it on the customers. I know I can’t be the only one who’s been taking advantage of but I will be the one to raise my concerns. More

John elway’s service department is outstanding!! Called to make an appointment to have recall work done, they sent Joe Segura to my house, joe was very friendly, explained exactly what he was doing!! Highl to make an appointment to have recall work done, they sent Joe Segura to my house, joe was very friendly, explained exactly what he was doing!! Highly recommend joe and his service!! More

Hidden Gem If you are in the market for a Dodge Chrysler Jeep or Ram I highly recommend this dealership. I have owned 6 Ram trucks and went in for a new one caus If you are in the market for a Dodge Chrysler Jeep or Ram I highly recommend this dealership. I have owned 6 Ram trucks and went in for a new one cause they had the truck I was looking for. Didn't ever cross my mind to go here but was blown away at how great the experience was. Was hesitant to go here because of the famous name attached to it but found out real quick that my assumptions were wrong. The staff was eager to please! The atmosphere was not like one of those huge metro dealerships where you are just another number. Small business atmosphere, super friendly, accommodating and straight forward. No games no gimmicks no high pressure and whats best of all they were super competitive on price!!! If your in the market you have to at least give these folks a call. Thank you to the whole staff, good people. . . Shane our sales person, the sales managers Jamie and Albert and the GM James. Much appreciated! More

Challenger and Jeep Wrangler Joe Segura did my recalls on my car and jeep. He also found easy way to install without pulling dash off! Nice job, great person. He was on time and fast on getting jo recalls on my car and jeep. He also found easy way to install without pulling dash off! Nice job, great person. He was on time and fast on getting job done. Recommend him to anyone. Great job Joe Thank you again. I would give you 10 stars if I could!!! More

Absolutely the worst! Horrible service and my co worker warned me!. I brought in my brand new 19 1500 due to a brake pull safety concern. I drove with the service manager a Horrible service and my co worker warned me!. I brought in my brand new 19 1500 due to a brake pull safety concern. I drove with the service manager and showed him first hand how my truck is pulling to the right and how poorly transmission was shifting. He said he inspected everything and all checked out ok. He even blamed the pull, on me not holding the steering wheel enough! can you believe that?? Well after wasting my time at John Elway Dodge. I took it all the way over to Boulder. and..... what do you know BOULDER Service manager fixed BOTH the brake pull (cracked rotor) and transmission in one day. My co worker also had a safety issue here with a simple tire rotation. Sad how they just dont care. After all this I call last week to ask if they want a second chance at my business and the Director of service said her, the GM and the serviceanager all said" we are we are declining to schedule a appointment for your Ram truck". Seems they can care less at keeping customers OR wining the back. pathetic... More

Home Warranty Service My recall warranty service for my Jeep Cherokee was performed by Joe Segura. He was early by his scheduled time which was great. He was very polite an My recall warranty service for my Jeep Cherokee was performed by Joe Segura. He was early by his scheduled time which was great. He was very polite and informative as to the service he was providing, and listened to my personal concerns on the transmission performance, which is what the recall pertained too. He explained what the download would affect in the transmission operation and should clear up my concerns. He was absolutely professional and yet very personable. High 5555,s to Joe. Great Job! More

Takat Airbag Recall I purchased my 2015 JK at John Elway's Chrysler/Jeep new and I've had great service there. Today I had Joe Segura, mobile tech from the dealership com I purchased my 2015 JK at John Elway's Chrysler/Jeep new and I've had great service there. Today I had Joe Segura, mobile tech from the dealership come to my house in Ft. Collins to take care of airbag recall item. Joe's a good guy, right on time, very knowledgeable, and he was done in under 30minutes. Highly recommended. Thanks Joe. More

Was quit, fast and easy Jason was so helpful, we didn’t wast time on trucks I didn’t want. He took straight to the ones I wanted and once I found it. He made that I was 100% Jason was so helpful, we didn’t wast time on trucks I didn’t want. He took straight to the ones I wanted and once I found it. He made that I was 100% comfortable walking out with my new truck. He also didn’t try to rip me off and made sure I got my payments down to I wanted to a reasonable Amount for them too. More

Service We have gotten 2 vehicles from this dealer. Everyone is so friendly and helpful. My husband has had a couple of recalls. John Elway in Greeley, CO. se We have gotten 2 vehicles from this dealer. Everyone is so friendly and helpful. My husband has had a couple of recalls. John Elway in Greeley, CO. sent Joe Segura TO OUR HOUSE to fix them. Joe did a GREAT job, and in a very timely manner. We are very satisfied when all dealings we've had with them. More

More transparency when you are charging a customer I was charged nearly $20, in addition to labor, for shop supplies just for an electrical diagnosis! What shop supplies could cost $20 to do an electri I was charged nearly $20, in addition to labor, for shop supplies just for an electrical diagnosis! What shop supplies could cost $20 to do an electrical diagnosis?? Service Writer was not very forthcoming when asked about items diagnosed. With reference to one of the items diagnosed - I don't believe the tech actually did anything. He must have guessed at the resolution because he estimated $561 in repairs for an item that was replaced brand new just a couple of days prior. Based on my experience, I feel that this service department tries to hide information from their customer, does not accurately report their finding, and charges for guess work on diagnosis. More